Course Structure Diagram with Credits
To see the course details (such as objectives, learning outcomes, content, assessment and ECTS workload), click the relevant Course Code given in the table below.
|
1. Year Fall Semester
|
| Code |
Pre. |
Course Name |
Theory |
App/Lab |
Local Credits |
ECTS |
|
ING 101
|
|
English I |
3 |
0 |
3 |
3 |
|
IUE 100
|
|
Orientation and Career Planning |
1 |
0 |
1 |
2 |
|
MCMH 101
|
|
Call Center Management I |
2 |
2 |
3 |
4 |
|
MEKO 101
|
|
Microeconomics |
3 |
0 |
3 |
4 |
|
MISL 101
|
|
Business Administration I |
3 |
0 |
3 |
5 |
|
MMAT 113
|
|
Mathematics I |
3 |
0 |
3 |
5 |
|
RTV 101
|
|
Introduction to Communication |
3 |
0 |
3 |
4 |
|
TRK 100
|
|
Turkish |
4 |
0 |
4 |
4 |
| Total : |
31 |
|
1. Year Spring Semester
|
| Code |
Pre. |
Course Name |
Theory |
App/Lab |
Local Credits |
ECTS |
|
BILT 100
|
|
Introduction to Computer and Information Technology |
0 |
2 |
1 |
3 |
|
ELEC 001
|
|
Elective Course I |
3 |
0 |
3 |
3 |
|
HUK 120
|
|
Fundamental Principles of Law |
2 |
0 |
2 |
5 |
|
ING 102
|
|
English II |
3 |
0 |
3 |
3 |
|
MCMH 102
|
|
Call Center Management II |
2 |
2 |
3 |
3 |
|
MISL 102
|
|
Business Administration II |
3 |
0 |
3 |
5 |
|
MYST 104
|
|
Summer Training (4 weeks) |
0 |
0 |
0 |
4 |
|
TRH 100
|
|
Principles of Atatürk and History of Revolution |
4 |
0 |
4 |
4 |
| Total : |
30 |
|
2. Year Fall Semester
|
| Code |
Pre. |
Course Name |
Theory |
App/Lab |
Local Credits |
ECTS |
|
ELEC 002
|
|
Elective Course II |
3 |
0 |
3 |
5 |
|
ELEC 003
|
|
Elective Course III |
2 |
0 |
2 |
4 |
|
ELEC 004
|
|
Elective Course IV |
2 |
0 |
2 |
4 |
|
HYHY 209
|
|
Customer Relations Management |
3 |
0 |
3 |
5 |
|
MCMH 203
|
|
Assessment and Evaluation in Call Centers |
2 |
2 |
3 |
5 |
|
MCMH 205
|
|
Persuasion and Persuasion Psychology |
2 |
2 |
3 |
4 |
|
MINT 230
|
|
Professional Ethics |
3 |
0 |
3 |
3 |
| Total : |
30 |
|
2. Year Spring Semester
|
| Code |
Pre. |
Course Name |
Theory |
App/Lab |
Local Credits |
ECTS |
|
ELEC 005
|
|
Elective Course V |
2 |
0 |
2 |
3 |
|
ELEC 006
|
|
Elective Course VI |
2 |
0 |
2 |
4 |
|
ELEC 007
|
|
Elective Course VII |
2 |
0 |
2 |
4 |
|
MCMH 204
|
|
Basic Sales Techniques for Call Centers |
1 |
2 |
2 |
4 |
|
MCMH 206
|
|
Telephone Communication and Telesales |
1 |
2 |
2 |
3 |
|
MTOI 204
|
|
Human Resources Management |
2 |
0 |
2 |
4 |
|
MYST 204
|
|
Summer Training (4 weeks) |
0 |
0 |
0 |
4 |
|
RTV 215
|
|
The Art of Public Speaking |
2 |
0 |
2 |
4 |
| Total : |
30 |
|
Elective Courses
|
| Code |
Pre. |
Course Name |
Theory |
App/Lab |
Local Credits |
ECTS |
|
MCMH 231
|
|
Meeting and Time Management |
1 |
2 |
2 |
3 |
|
MCMH 232
|
|
Target Audience in Communication |
2 |
0 |
2 |
3 |
|
MCMH 233
|
|
Research Methods and Techniques |
2 |
0 |
2 |
4 |
|
MCMH 234
|
|
New Communication Technologies |
2 |
0 |
2 |
4 |
|
MCMH 235
|
|
Keyboard Techniques |
1 |
2 |
2 |
3 |
|
MCMH 236
|
|
Strategic Management |
2 |
0 |
2 |
3 |
|
MCMH 237
|
|
Organizational Behavior |
2 |
0 |
2 |
3 |
|
MCMH 238
|
|
Personal Branding |
3 |
0 |
3 |
5 |
|
MPAZ 101
|
|
Principles of Marketing |
3 |
0 |
3 |
4 |
|
MPAZ 110
|
|
Presentation Techniques |
1 |
2 |
2 |
3 |
|
MPAZ 114
|
|
Social Psychology |
3 |
0 |
3 |
5 |
|
MPAZ 214
|
|
Public Relations |
2 |
0 |
2 |
3 |
|
MTOI 225
|
|
Entrepreneurship |
3 |
0 |
3 |
5 |
|
MTOI 230
|
|
Consumer Behavior |
3 |
0 |
3 |
5 |
|
RTV 240
|
|
Corporate Communication |
2 |
0 |
2 |
4 |
| Additional Notes |
|
If you need support for these courses due to your disability, please refer to Disability Support Unit. Contact; engelsiz@ieu.edu.tr |
