VOCATIONAL SCHOOL
Department of Civil Aviation Cabin Services (Turkish)
SHKH 204 | Course Introduction and Application Information
| Course Name |
General Cabin Service Procedures
|
|
Code
|
Semester
|
Theory
(hour/week) |
Application/Lab
(hour/week) |
Local Credits
|
ECTS
|
|
SHKH 204
|
Spring
|
2
|
2
|
3
|
5
|
| Prerequisites |
None
|
|||||
| Course Language |
Turkish
|
|||||
| Course Type |
Required
|
|||||
| Course Level |
Short Cycle
|
|||||
| Mode of Delivery | - | |||||
| Teaching Methods and Techniques of the Course | DiscussionGroup WorkQ&ASimulationLecture / Presentation | |||||
| Course Coordinator | - | |||||
| Course Lecturer(s) | ||||||
| Assistant(s) | - | |||||
| Course Objectives | The aim of this course is to provide information about the general cabin service procedures and service equipment and practice on them. |
| Learning Outcomes |
The students who succeeded in this course;
|
| Course Description | Catering, cabin service equipment and procedures |
|
|
Core Courses |
X
|
| Major Area Courses | ||
| Supportive Courses | ||
| Media and Management Skills Courses | ||
| Transferable Skill Courses |
WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES
| Week | Subjects | Related Preparation |
| 1 | Passenger satisfaction -The Dimensions Of Service And Service - Cabin Crew Standards Of Behavior - Body Language And Effective Communication –Passenger oriented approach – You should pay special attention passenger | Megep, Yiyecek İçecek Hizmetleri Uçakta Servis. (2007). Milli Eğitim Bakanlığı Yayınları, Ankara. Chapter:1 |
| 2 | Service preparation, points to be considered when serving | Megep, Yiyecek İçecek Hizmetleri Uçakta Servis. (2007). Milli Eğitim Bakanlığı Yayınları, Ankara. Chapter:2 |
| 3 | In-Flight Service - Service Preparation - Considerations When Servicing | Megep, Yiyecek İçecek Hizmetleri Uçakta Servis. (2007). Milli Eğitim Bakanlığı Yayınları, Ankara. Chapter:3 |
| 4 | The Effects of Catering on Passengers | Megep, Yiyecek İçecek Hizmetleri Uçakta Servis. (2007). Milli Eğitim Bakanlığı Yayınları, Ankara. Chapter:4 |
| 5 | The Main Factors in the Planning of Catering | Megep, Yiyecek İçecek Hizmetleri Uçakta Servis. (2007). Milli Eğitim Bakanlığı Yayınları, Ankara. Chapter:5 |
| 6 | Profile of the flight line -flight duration-departure and arrival times of the flight-passenger profile-eating habits-aircraft type and catering loading point | Megep, Yiyecek İçecek Hizmetleri Uçakta Servis. (2007). Milli Eğitim Bakanlığı Yayınları, Ankara. Chapter:6 |
| 7 | Midterm | |
| 8 | Catering Materials - Protection of Catering Materials - Considerations During Loading And Delivery | Megep, Yiyecek İçecek Hizmetleri Uçakta Servis. (2007). Milli Eğitim Bakanlığı Yayınları, Ankara. Chapter:6 |
| 9 | Catering supplies Issues to be considered during the installation and delivery | Megep, Yiyecek İçecek Hizmetleri Uçakta Servis. (2007). Milli Eğitim Bakanlığı Yayınları, Ankara. Chapter:7 |
| 10 | Alcoholic and non-alcoholic drinks -Drink service rules | Megep, Yiyecek İçecek Hizmetleri Uçakta Servis. (2007). Milli Eğitim Bakanlığı Yayınları, Ankara. Chapter:8 |
| 11 | Alcoholic and non-alcoholic drinks -Drink service rules | Megep, Yiyecek İçecek Hizmetleri Uçakta Servis. (2007). Milli Eğitim Bakanlığı Yayınları, Ankara. Chapter:8 |
| 12 | Special dishes | Megep, Yiyecek İçecek Hizmetleri Uçakta Servis. (2007). Milli Eğitim Bakanlığı Yayınları, Ankara. Chapter:9 |
| 13 | Domestic Line Y/ C – B/C service | Megep, Yiyecek İçecek Hizmetleri Uçakta Servis. (2007). Milli Eğitim Bakanlığı Yayınları, Ankara. Chapter:10 |
| 14 | International Line Y/ C – B/C service | Megep, Yiyecek İçecek Hizmetleri Uçakta Servis. (2007). Milli Eğitim Bakanlığı Yayınları, Ankara. Chapter:11 |
| 15 | General Evaluation | Megep, Yiyecek İçecek Hizmetleri Uçakta Servis. (2007). Milli Eğitim Bakanlığı Yayınları, Ankara. Chapter: Evaluation. |
| 16 | Final Exam |
| Course Notes/Textbooks | Megep, Yiyecek İçecek Hizmetleri Uçakta Servis. (2007). Milli Eğitim Bakanlığı Yayınları, Ankara. Bölüm:8 ISBN 978-976-91612-1 |
| Suggested Readings/Materials |
EVALUATION SYSTEM
| Semester Activities | Number | Weigthing |
| Participation |
1
|
15
|
| Laboratory / Application | ||
| Field Work | ||
| Quizzes / Studio Critiques | ||
| Portfolio | ||
| Homework / Assignments |
1
|
15
|
| Presentation / Jury | ||
| Project | ||
| Seminar / Workshop | ||
| Oral Exams | ||
| Midterm |
1
|
30
|
| Final Exam |
1
|
40
|
| Total |
| Weighting of Semester Activities on the Final Grade |
4
|
60
|
| Weighting of End-of-Semester Activities on the Final Grade |
1
|
40
|
| Total |
ECTS / WORKLOAD TABLE
| Semester Activities | Number | Duration (Hours) | Workload |
|---|---|---|---|
| Theoretical Course Hours (Including exam week: 16 x total hours) |
16
|
4
|
64
|
| Laboratory / Application Hours (Including exam week: '.16.' x total hours) |
16
|
0
|
|
| Study Hours Out of Class |
16
|
3
|
48
|
| Field Work |
0
|
||
| Quizzes / Studio Critiques |
0
|
||
| Portfolio |
0
|
||
| Homework / Assignments |
1
|
15
|
15
|
| Presentation / Jury |
0
|
||
| Project |
0
|
||
| Seminar / Workshop |
0
|
||
| Oral Exam |
0
|
||
| Midterms |
1
|
11
|
11
|
| Final Exam |
1
|
12
|
12
|
| Total |
150
|
COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP
|
#
|
Program Competencies/Outcomes |
* Contribution Level
|
||||
|
1
|
2
|
3
|
4
|
5
|
||
| 1 | To have knowledge of the management system and operation principle of the airlines. |
|||||
| 2 | To have knowledge of basic aviation terminology, theory of flight / aerodynamics and meteorology. |
|||||
| 3 | To have knowledge of member of the cabin crew duties / responsibilities, aviation standard operating rules and safety / security concepts. |
X | ||||
| 4 | To perform proper and effective action for the first aid in aviation. |
|||||
| 5 | To interfere all emergency cases that may occur in relation to transport and flight operations and the crowd control and management methods. |
|||||
| 6 | To take responsibility as individuals and team members, open to criticism and work efficiently. |
|||||
| 7 | To have information about diction and techniques announcement. |
X | ||||
| 8 | To understand human factors in aviation, the environment, society, the effects of health conditions and the importance of the limits of human performance. |
|||||
| 9 | To have knowledge of world geography and cultures. |
|||||
| 10 | To realize the presentation within the framework of etiquette, the importance of the overall appearance, personal care and courtesy. |
X | ||||
| 11 | To use a foreign language to track information related to the cabin services in the area of civil aviation. |
|||||
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest
NEWS |ALL NEWS
Got a job in Qatar as soon as she got her diploma
Yağmur Arslan (20), who graduated from Izmir University of Economics (IUE) Civil Aviation Cabin Services Program this year, got a job at
Reciprocating Aircraft Racing
The 2nd Flying Colors Challenge, a paper plane contest co-organized by Izmir University of Economics Vocational School Civil Aviation Cabin Services, and
