VOCATIONAL SCHOOL

Department of Civil Aviation Cabin Services (Turkish)

SHKH 213 | Course Introduction and Application Information

Course Name
Interview Techniques in Aviation
Code
Semester
Theory
(hour/week)
Application/Lab
(hour/week)
Local Credits
ECTS
SHKH 213
Fall/Spring
1
2
2
4

Prerequisites
None
Course Language
Turkish
Course Type
Elective
Course Level
Short Cycle
Mode of Delivery face to face
Teaching Methods and Techniques of the Course Q&A
Role Playing
Simulation
Lecture / Presentation
Course Coordinator
Course Lecturer(s) -
Assistant(s) -
Course Objectives With this course, students will gain the theoretical and practical knowledge to be paid attention before, during and after the interviews in order to be accepted by the national and international airlines in the competitive environment of Aviation sector.
Learning Outcomes The students who succeeded in this course;
  • Explain the aim of the interview and the elements that constitute the process of it
  • Discuss dos and don’ts at each step of the interviews
  • Compare the possible mistakes that the interviewees are tend to make and requirements to overcome these mistakes
  • Evaluate the common interview types that are utilized by the biggest airlines in aviation sector
  • Interpret the body language in the interview process
Course Description The course comprises the methods and techniques to be prepared and successful in the, interviews that are the first step in selecting flight attendants for airlines.

 



Course Category

Core Courses
Major Area Courses
Supportive Courses
X
Media and Management Skills Courses
Transferable Skill Courses

 

WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES

Week Subjects Related Preparation
1 The Importance of Interview in Selecting Personal Altun, A. & Kovacı, A. (2004). Personel Seçiminde Mülakatın Önemi. Havacılık Ve Uzay Teknolojileri Dergisi Ocak 2004 Volume 1 Number 3 pp.55-61
2 Types of Interview Sertaç, A. (2016). Mülakat Teknikleri. İletişim, Özgeçmiş Hazırlama ve Beden Dili İpuçları Yayınevi: Ekin Basım Yayını Chapter:2 ISBN: 9786053270829
3 Types of Interview Solmuş, Tarık. (2003) “Personel Seçim Sürecinde Mülakat Tekniği”, İş Güç Endüstri İlişkileri ve İnsan Kaynakları Dergisi, Volume 5, Number 2. (Article)
4 Types of Interview Savaş, A. Tuğrul. (2006). Eleman Seçiminde Yetkinlik Bazlı Mülakat Teknikleri, Anka Matbaacılık, İstanbul.
5 Interview Committee Sertaç, A. (2016). Mülakat Teknikleri. İletişim, Özgeçmiş Hazırlama ve Beden Dili İpuçları Yayınevi: Ekin Basım Yayını ISBN: 9786053270829 Bölüm:2
6 Issues to Be Considered During the Interview Erdoğan İ., (1991) İşletmelerde Personel Seçimi Ve Başarı Değerleme Teknikleri. İ.Ü.İşletme Fakültesi Yayınları, İstanbul, pp.264.
7 Midterm
8 Job Interview Preparation Job Interview Process and Afterwards Yeloğlu, Hakkı Okan (2004) “İşe Eleman Seçme Yöntemlerinde Örgütsel Farklılıklar ve Özgünlük Tartışmaları” Ege Akademik Bakış Dergisi,4(1-2), pp. 115-124.
9 Types of Interview Questions Rogers, C. (2009) The Cabin Crew Interview Made Easy: An Insiders Guide to the Flight. Aspire Press. Chapter:2 ISBN-13: 978-0956073549
10 Interview Mistakes Darby, K. (2001) AIR, Inc.'s, Questions: Airline İnterview Questions: A Comprehensive Listing Of Frequently Asked Technical & Human Resource Questions Used By Major, National & Regional Airlines. Chapter:5 ISBN 10: 1891726471
11 Body Language for Interviews Wood, P. (2012). Snap: Making the Most of First Impressions, Body Language, and Charisma. New World Library. Chapter:4 ISBN: 987-1-57731-939-9
12 Interview Etiquette Rogers, C. (2009) The Cabin Crew Interview Made Easy: An Insiders Guide to the Flight. Aspire Press. Chapter:3 ISBN: 9780956073518
13 Mock Interview Rogers, C. (2009) The Cabin Crew Interview Made Easy: An Insiders Guide to the Flight. Aspire Press. Chapter:2 ISBN-13: 978-0956073549
14 Mock Interview Rogers, C. (2009) The Cabin Crew Interview Made Easy: An Insiders Guide to the Flight. Aspire Press. Chapter:2 ISBN-13: 978-0956073549
15 Review of the Semester
16 Final Exam

 

Course Notes/Textbooks

Darby, K. (1998) AIR, Inc.'s Questions? Questions?: Airline Interview. AIR, Incorporated ISBN 10: 1891726048

Rogers, C. (2009) The Cabin Crew Interview Made Easy: An Insiders Guide to the Flight. Aspire Press. ISBN 10: 1908300132

Ward, K. (2001). The Essential Guide to Becoming a Flight Attendant. Kiwi Production. ISBN: 9780970184313

Sertaç, A. (2016). Mülakat Teknikleri. İletişim, Özgeçmiş Hazırlama ve Beden Dili İpuçları Yayınevi: Ekin Basım Yayını ISBN: 9786053270829

Hall, L. (2010). Cabin Crew Careers - Airline Recruitment Interview & Success Guide. Online Notes

Wood, P. (2012). Snap: Making the Most of First Impressions, Body Language, and Charisma. New World Library. ISBN: 987-1-57731-939-9

Altun, A. & Kovacı, A. (2004). Personel Seçiminde Mülakatın Önemi. Havacılık Ve Uzay Teknolojileri Dergisi Ocak 2004 Cilt 1 Sayı 3 (55-61)

Yeloğlu,  Hakkı Okan  (2004)  “İşe Eleman Seçme Yöntemlerinde Örgütsel Farklılıklar ve Özgünlük Tartışmaları” Ege Akademik Bakış Dergisi,4(1-2), pp. 115-124.

Solmuş,  Tarık. (2003)  “Personel Seçim Sürecinde Mülakat Tekniği”, İş Güç Endüstri İlişkileri ve İnsan Kaynakları Magazine, Volume 5, Number 2. (Article)

Suggested Readings/Materials

Borg, J. (2008). Body Language: 7 Easy Lessons to Master the Silent Language. Pearson Education. ISBN: 9781632207722

 

Burrows,P. (2009) The Essential Cabin Crew Interview Training Guide: Your Passport to Successful Interviews. Viva Aviation Guides. ISBN-10: 0970184328

Kumaş, H. & Tozkoparan, G. (2006) İşten Çıkarma Sürecinde Çıkış Mülakatları 148 Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Magazine Volume 8, Number:4.

Rabalais, K. J. (1992). Flight Attendant Interview Handbook: How to Get a Job With the Airlines. Plane Sense. ISBN, 0963078216

Darby, K. (2001) AIR, Inc.'s, Questions: Airline interview questions : A comprehensive listing of frequently asked technical & human resource questions used by major, national & regional airlines. ISBN 10: 1891726471 

 

EVALUATION SYSTEM

Semester Activities Number Weigthing
Participation
1
10
Laboratory / Application
Field Work
Quizzes / Studio Critiques
Portfolio
Homework / Assignments
Presentation / Jury
1
20
Project
1
30
Seminar / Workshop
Oral Exams
Midterm
Final Exam
1
40
Total

Weighting of Semester Activities on the Final Grade
4
60
Weighting of End-of-Semester Activities on the Final Grade
1
40
Total

ECTS / WORKLOAD TABLE

Semester Activities Number Duration (Hours) Workload
Theoretical Course Hours
(Including exam week: 16 x total hours)
16
3
48
Laboratory / Application Hours
(Including exam week: '.16.' x total hours)
16
0
Study Hours Out of Class
16
3
48
Field Work
0
Quizzes / Studio Critiques
0
Portfolio
0
Homework / Assignments
0
Presentation / Jury
1
4
4
Project
1
10
10
Seminar / Workshop
0
Oral Exam
0
Midterms
0
Final Exam
1
10
10
    Total
120

 

COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP

#
Program Competencies/Outcomes
* Contribution Level
1
2
3
4
5
1

To have knowledge of the management system and operation principle of the airlines.

X
2

To have knowledge of basic aviation terminology, theory of flight / aerodynamics and meteorology.

3

To have knowledge of member of the cabin crew duties / responsibilities, aviation standard operating rules and safety / security concepts.

4

To perform proper and effective action for the first aid in aviation.

5

To interfere all emergency cases that may occur in relation to transport and flight operations and the crowd control and management methods.

6

To take responsibility as individuals and team members, open to criticism and work efficiently.

X
7

To have information about diction and techniques announcement.

8

To understand human factors in aviation, the environment, society, the effects of health conditions and the importance of the limits of human performance.

9

To have knowledge of world geography and cultures.

10

To realize the presentation within the framework of etiquette, the importance of the overall appearance, personal care and courtesy.

11

To use a foreign language to track information related to the cabin services in the area of civil aviation.

X

*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest

 


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