VOCATIONAL SCHOOL

Department of Civil Aviation Cabin Services (Turkish)

HYHY 201 | Course Introduction and Application Information

Course Name
Reservation and Ticket Sales in Aviation
Code
Semester
Theory
(hour/week)
Application/Lab
(hour/week)
Local Credits
ECTS
HYHY 201
Fall/Spring
3
0
3
3

Prerequisites
None
Course Language
Turkish
Course Type
Elective
Course Level
Short Cycle
Mode of Delivery -
Teaching Methods and Techniques of the Course Q&A
Critical feedback
Lecture / Presentation
Course Coordinator -
Course Lecturer(s)
Assistant(s) -
Course Objectives Be familiar with the terminology associated with reservations and tickets, void, refund, rebooking, rerouting recognize such actions on the ticket, e-ticket coupon status codes, to have information about their passenger rights issues with tickets
Learning Outcomes The students who succeeded in this course;
  • will be able to develop recommendations and alternatives for solving problems in operational terms.
  • will be able to take the necessary responsibility in all phases of simple or complex operations.
  • will be able to decide quickly to solve problems in the extraordinary situations by taking responsibility.
  • will be able to learn concepts related to reservations and tickets.
Course Description Terms and considerations regarding reservation and ticket, e-ticket coupon status codes, void, refund, rebooking, rerouting procedures, infant and child fees, passenger rights on tickets

 



Course Category

Core Courses
Major Area Courses
Supportive Courses
Media and Management Skills Courses
Transferable Skill Courses

 

WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES

Week Subjects Related Preparation
1 Basic concepts Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter:1
2 Booking methods, implementation activities Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter:1
3 Special requests, infant and child tickets Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter:1
4 Taxes on air tickets, the validity of the ticket Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter:2
5 ARNK segment, Void, no-shows, rebooking and rerouting rules Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter:2
6 Applications of the process reval Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter:2
7 Midterm exam
8 Application related reissue process Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter:3
9 PTA,MCO, EMD Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter:3
10 Rules and practices regarding refunds Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter:3
11 Restrictions on the ticket endorsement Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter:4
12 Ticket related to passenger rights and responsibilities Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter:4
13 Ticket sales related international agreements Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter:4
14 Ticket sales policies, customer relations, problem solving techniques Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter: Evaluation
15 Review
16 Final exam

 

Course Notes/Textbooks DHM and DGCA regulations, documents, TGS THY training notes
Suggested Readings/Materials

 

EVALUATION SYSTEM

Semester Activities Number Weigthing
Participation
1
10
Laboratory / Application
Field Work
Quizzes / Studio Critiques
Portfolio
Homework / Assignments
Presentation / Jury
1
20
Project
Seminar / Workshop
Oral Exams
Midterm
1
30
Final Exam
1
40
Total

Weighting of Semester Activities on the Final Grade
3
60
Weighting of End-of-Semester Activities on the Final Grade
1
40
Total

ECTS / WORKLOAD TABLE

Semester Activities Number Duration (Hours) Workload
Theoretical Course Hours
(Including exam week: 16 x total hours)
16
2
32
Laboratory / Application Hours
(Including exam week: '.16.' x total hours)
16
0
Study Hours Out of Class
16
2
32
Field Work
0
Quizzes / Studio Critiques
0
Portfolio
0
Homework / Assignments
0
Presentation / Jury
1
6
6
Project
0
Seminar / Workshop
0
Oral Exam
0
Midterms
1
10
10
Final Exam
1
10
10
    Total
90

 

COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP

#
Program Competencies/Outcomes
* Contribution Level
1
2
3
4
5
1

To have knowledge of the management system and operation principle of the airlines.

X
2

To have knowledge of basic aviation terminology, theory of flight / aerodynamics and meteorology.

X
3

To have knowledge of member of the cabin crew duties / responsibilities, aviation standard operating rules and safety / security concepts.

X
4

To perform proper and effective action for the first aid in aviation.

5

To interfere all emergency cases that may occur in relation to transport and flight operations and the crowd control and management methods.

6

To take responsibility as individuals and team members, open to criticism and work efficiently.

7

To have information about diction and techniques announcement.

8

To understand human factors in aviation, the environment, society, the effects of health conditions and the importance of the limits of human performance.

X
9

To have knowledge of world geography and cultures.

10

To realize the presentation within the framework of etiquette, the importance of the overall appearance, personal care and courtesy.

11

To use a foreign language to track information related to the cabin services in the area of civil aviation.

*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest

 


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