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    Department of Information Security of Technology (Turkish)

    MTOI 207 | Course Introduction and Application Information

    Course Name
    Total Quality Management
    Code
    Semester
    Theory
    (hour/week)
    Application/Lab
    (hour/week)
    Local Credits
    ECTS
    MTOI 207
    Fall/Spring
    3
    0
    3
    4

    Prerequisites
    None
    Course Language
    Turkish
    Course Type
    Elective
    Course Level
    Short Cycle
    Mode of Delivery -
    Teaching Methods and Techniques of the Course Lecture / Presentation
    National Occupation Classification -
    Course Coordinator -
    Course Lecturer(s)
    Assistant(s) -
    Course Objectives
    Learning Outcomes

    The students who succeeded in this course;

    • Will be able to sort basic quality concepts, development of quality.
    • Will be able to explain quality gurus and theis contribution to quality and discuss their teachings.
    • Will be able to apply Total Quality Management principles.
    • Will be able to define departments and their responsibilities.
    • Will be able to define quality.
    Course Description
    Related Sustainable Development Goals

     



    Course Category

    		Core Courses
    Major Area Courses
    Supportive Courses
    Media and Management Skills Courses
    Transferable Skill Courses

     

    WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES

    Week Subjects Related Preparation
    1 Information about the course description, content, evaluation system Özkan Tütüncü, Ağırlama Hizmetlerinde Kalite Sistemleri, Detay Yayıncılık, Ankara, 2009 Chapter 1
    2 The concept of quality, its definition, historical development, characteristics, influencing factors Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 1
    3 Service and service quality concept, features, dimensions, benefits Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Chapter 1
    4 Service quality in tourism establishments, Accommodation, Travel, Food and beverage service quality, Homework 1 Submission Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Chapter 3
    5 Models used to measure service quality, SERVQUAL, SERVPERF Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Chapter 5
    6 Total Quality management, definition, history, purpose, benefits Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Chapter 5
    7 Total quality approaches, Deming, Juran, Crosby, Ishikawa, Taguchi, Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 5
    8 Midterm Exam
    9 Techniques used in total quality management, PUKO, Brainstorming, Pareto, 2. Homework Submission Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Chapter 4
    10 Barriers to Total Quality Management Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 8
    11 Total Quality awards, EFQM, Malcolm Baldrige, Swedish Quality award Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Chapter 6
    12 ISO Quality Management Systems, ISO 9000, ISO 14000, ISO 22000 Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Chapter 7
    13 Group presentations of students
    14 Successful Total Quality Management examples from Turkey
    15 General evaluation
    16 Final Exam

     

    Course Notes/Textbooks Özkan Tütüncü, Ağırlama Hizmetlerinde Kalite Sistemleri, Detay Yayıncılık, Ankara, 2009. Doç. Dr. Halis, M.(2013).Toplam Kalite Yönetimi,11. Baskı
    Suggested Readings/Materials

    Savaş Artuğer, Turizm İşletmelerinde Hizmet Kalitesi Ve Toplam Kalite Yönetimi, Detay Yayıncılık, Ankara, 2021. ISBN: 9786052544624.

     

    EVALUATION SYSTEM

    Semester Activities Number Weigthing
    Participation
    1
    20
    Laboratory / Application
    Field Work
    Quizzes / Studio Critiques
    Portfolio
    Homework / Assignments
    1
    20
    Presentation / Jury
    Project
    Seminar / Workshop
    Oral Exams
    Midterm
    1
    20
    Final Exam
    1
    40
    Total

    Weighting of Semester Activities on the Final Grade
    3
    60
    Weighting of End-of-Semester Activities on the Final Grade
    1
    40
    Total

    ECTS / WORKLOAD TABLE

    Semester Activities Number Duration (Hours) Workload
    Theoretical Course Hours
    (Including exam week: 16 x total hours)
    16
    3
    48
    Laboratory / Application Hours
    (Including exam week: '.16.' x total hours)
    16
    0
    Study Hours Out of Class
    16
    2
    32
    Field Work
    0
    Quizzes / Studio Critiques
    0
    Portfolio
    0
    Homework / Assignments
    1
    10
    10
    Presentation / Jury
    0
    Project
    0
    Seminar / Workshop
    0
    Oral Exam
    0
    Midterms
    1
    15
    15
    Final Exam
    1
    15
    15
        Total
    120

     

    COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP

    #
    		 Program Competencies/Outcomes
    * Contribution Level
    1
    2
    3
    4
    5
    1
    -
    -
    -
    -
    -
    2
    -
    -
    -
    -
    -
    3
    -
    -
    -
    -
    -
    4
    -
    -
    -
    -
    -
    5
    -
    -
    -
    -
    -
    6
    -
    -
    -
    -
    -
    7
    -
    -
    -
    -
    -
    8
    -
    -
    -
    -
    -
    9
    -
    -
    -
    -
    -
    10
    -
    -
    -
    -
    -
    11
    -
    -
    -
    -
    -

    *1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest

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