VOCATIONAL SCHOOL
Department of Information Security of Technology (Turkish)
MTOI 207 | Course Introduction and Application Information
Course Name |
Total Quality Management
|
Code
|
Semester
|
Theory
(hour/week) |
Application/Lab
(hour/week) |
Local Credits
|
ECTS
|
MTOI 207
|
Fall/Spring
|
3
|
0
|
3
|
4
|
Prerequisites |
None
|
|||||
Course Language |
Turkish
|
|||||
Course Type |
Elective
|
|||||
Course Level |
Short Cycle
|
|||||
Mode of Delivery | - | |||||
Teaching Methods and Techniques of the Course | Lecture / Presentation | |||||
Course Coordinator | - | |||||
Course Lecturer(s) | ||||||
Assistant(s) | - |
Course Objectives | |
Learning Outcomes |
The students who succeeded in this course;
|
Course Description |
|
Core Courses | |
Major Area Courses | ||
Supportive Courses | ||
Media and Management Skills Courses | ||
Transferable Skill Courses |
WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES
Week | Subjects | Related Preparation |
1 | Information about the course description, content, evaluation system | Özkan Tütüncü, Ağırlama Hizmetlerinde Kalite Sistemleri, Detay Yayıncılık, Ankara, 2009 Chapter 1 |
2 | The concept of quality, its definition, historical development, characteristics, influencing factors | Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 1 |
3 | Service and service quality concept, features, dimensions, benefits | Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Chapter 1 |
4 | Service quality in tourism establishments, Accommodation, Travel, Food and beverage service quality, Homework 1 Submission | Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Chapter 3 |
5 | Models used to measure service quality, SERVQUAL, SERVPERF | Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Chapter 5 |
6 | Total Quality management, definition, history, purpose, benefits | Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Chapter 5 |
7 | Total quality approaches, Deming, Juran, Crosby, Ishikawa, Taguchi, | Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 5 |
8 | Midterm Exam | |
9 | Techniques used in total quality management, PUKO, Brainstorming, Pareto, 2. Homework Submission | Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Chapter 4 |
10 | Barriers to Total Quality Management | Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 8 |
11 | Total Quality awards, EFQM, Malcolm Baldrige, Swedish Quality award | Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Chapter 6 |
12 | ISO Quality Management Systems, ISO 9000, ISO 14000, ISO 22000 | Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Chapter 7 |
13 | Group presentations of students | |
14 | Successful Total Quality Management examples from Turkey | |
15 | General evaluation | |
16 | Final Exam |
Course Notes/Textbooks | Özkan Tütüncü, Ağırlama Hizmetlerinde Kalite Sistemleri, Detay Yayıncılık, Ankara, 2009. Doç. Dr. Halis, M.(2013).Toplam Kalite Yönetimi,11. Baskı |
Suggested Readings/Materials | Savaş Artuğer, Turizm İşletmelerinde Hizmet Kalitesi Ve Toplam Kalite Yönetimi, Detay Yayıncılık, Ankara, 2021. ISBN: 9786052544624. |
EVALUATION SYSTEM
Semester Activities | Number | Weigthing |
Participation |
1
|
20
|
Laboratory / Application | ||
Field Work | ||
Quizzes / Studio Critiques | ||
Portfolio | ||
Homework / Assignments |
1
|
20
|
Presentation / Jury | ||
Project | ||
Seminar / Workshop | ||
Oral Exams | ||
Midterm |
1
|
20
|
Final Exam |
1
|
40
|
Total |
Weighting of Semester Activities on the Final Grade |
3
|
60
|
Weighting of End-of-Semester Activities on the Final Grade |
1
|
40
|
Total |
ECTS / WORKLOAD TABLE
Semester Activities | Number | Duration (Hours) | Workload |
---|---|---|---|
Theoretical Course Hours (Including exam week: 16 x total hours) |
16
|
3
|
48
|
Laboratory / Application Hours (Including exam week: '.16.' x total hours) |
16
|
0
|
|
Study Hours Out of Class |
16
|
2
|
32
|
Field Work |
0
|
||
Quizzes / Studio Critiques |
0
|
||
Portfolio |
0
|
||
Homework / Assignments |
1
|
10
|
10
|
Presentation / Jury |
0
|
||
Project |
0
|
||
Seminar / Workshop |
0
|
||
Oral Exam |
0
|
||
Midterms |
1
|
15
|
15
|
Final Exam |
1
|
15
|
15
|
Total |
120
|
COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP
#
|
Program Competencies/Outcomes |
* Contribution Level
|
||||
1
|
2
|
3
|
4
|
5
|
||
1 | ||||||
2 | ||||||
3 | ||||||
4 | ||||||
5 | ||||||
6 | ||||||
7 | ||||||
8 | ||||||
9 | ||||||
10 | ||||||
11 |
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest