The course will help students recognize the skills needed for university life and their career goals. These skills include self-awareness, goal setting, time management, effective communication, mindfulness and analytical thinking. The course will also raise students’ awareness on problems such as addiction and bullying.

Students will be taught how to use the written and verbal communication tools accurately and efficiently in this course. Various types of verbal and written statements will be examined through a critical point of view by doing exercises on understanding, telling, reading, and writing. Punctuation and spelling rules, which are basis of written statement, will be taught and accurate usage of these rules for efficient and strong expression will be provided. As for verbal statement, students will be taught how to use the body language, use accent and intonation elaborately, and use presentation techniques.

This is a compulsory English course which provides basic language skills such as reading, writing, listening and speaking at the beginning level.

Learning of description of basic number concepts, instantiation of numbers, sets, inequalities, problems, equations, functions ve trigonometry

This course aims to provide students the basic concepts, terminology and functions of businesses within the framework of developing world order and global economy.

The student will be able to express the basic concepts of economics, apply economic analysis methods and analyze the features of economic systems.

This course offers content that reflects the interdisciplinary perspective of the communication phenomenon, both from a theoretical and industrial standpoint. Within the course, the psychological and sociological foundations of communication are conveyed in the context of language, identity, and culture.

The main contents of this course are; basis of call center facts, call center planning, call center management, unchanging dynamics, real-time management, quality, control and performance management in call center services, the importance of team work and the role of call center services in the world.

Internship, covers field experience at any work place. Students should follow the instructions stated in IUE Internship Guide in order to successfully complete their internships.

The fundamental topics of law are: rules of social order, sources of law, branches of law, judicial organization, types of lawsuits, application of legal rules, and basic legal concepts.

Business Administration II is a basic course that gives students the changing concepts of businesses, their functions in the developing world and the world economy. It is the continuation of Business Administration I and aims to teach the students the current changes in business functions.

This is a compulsory English course which provides basic language skills such as reading, writing, listening and speaking at the beginning level.

This course provides a general information of the events from the end of the 19. century until the end of the Turkish War of Independence and the signing of the Treaty of Lausanne in 1923 and the following period until 1990’s.

This course includespplication and content of the Microsoft Office programs.

The main contents of this course are; call center concept and principles, current developments in call center business management, call center technology management, call center quality management, call center knowledge management, call center human resources management, call center performance management, productivity enhancement strategies, leadership and call center services.

The main contents of this course are; call center core components and performance management, basic concepts related to performance and efficiency, and methods of measuring productivity.

Customer Relationship Management and its importance, behavior patterns in flight and service disruptions, online and traditional customer behavior, cost of customer complaints, problem solving and complaint management

To analyze the concepts of ethics and morality. To analyze the concepts of ethics and morality. To analyze the ethics systems. To examine the concept of social responsibility.

The main contents of this course are; the concept of persuasion, the relation between the elements of advertising and marketing communication, the theories explaining the functioning of persuasion and preparation of persuasive messages.

Internship, covers field experience at any work place. Students should follow the instructions stated in IUE Internship Guide in order to successfully complete their internships.

The main contents of this course are; Market, Marketing, Sales Management, Personal Sales, Sales Force Planning and Organization, Sales Force Motivation and Reward Development, Evaluation of Sales Force.

The main contents of this course are; effective telephone communication skills and tele-sales techniques

Human resources planning, business analysis, recruitment, training and development, career management, performance management, wage management, health and safety management

Voice, diction, speed reading