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İzmir Ekonomi Üniversitesi

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    VOCATIONAL SCHOOL

    Department of Call Center Services (Turkish)

    Course Structure Diagram with Credits

    To see the course details (such as objectives, learning outcomes, content, assessment and ECTS workload), click the relevant Course Code given in the table below.

    1. Year Fall Semester
    Code Pre. Course Name Theory App/Lab Local Credits ECTS
    ING 101 English I 3 0 3 3
    IUE 100 Orientation and Career Planning 1 0 1 2
    MCMH 101 Call Center Management I 2 2 3 4
    MEKO 101 Microeconomics 3 0 3 4
    MISL 101 Business Administration I 3 0 3 5
    MMAT 113 Mathematics I 3 0 3 5
    RTV 101 Introduction to Communication 3 0 3 4
    TRK 100 Turkish 4 0 4 4
    Total : 31
    1. Year Spring Semester
    Code Pre. Course Name Theory App/Lab Local Credits ECTS
    BILT 100 Introduction to Computer and Information Technology 0 2 1 3
    ELEC 001 Elective Course I 3 0 3 3
    HUK 120 Fundamental Principles of Law 2 0 2 5
    ING 102 English II 3 0 3 3
    MCMH 102 Call Center Management II 2 2 3 3
    MISL 102 Business Administration II 3 0 3 5
    MYST 104 Summer Training (4 weeks) 0 0 0 4
    TRH 100 Principles of Atatürk and History of Revolution 4 0 4 4
    Total : 30
    2. Year Fall Semester
    Code Pre. Course Name Theory App/Lab Local Credits ECTS
    ELEC 002 Elective Course II 3 0 3 5
    ELEC 003 Elective Course III 2 0 2 4
    ELEC 004 Elective Course IV 2 0 2 4
    HYHY 209 Customer Relations Management 3 0 3 5
    MCMH 203 Assessment and Evaluation in Call Centers 2 2 3 5
    MCMH 205 Persuasion and Persuasion Psychology 2 2 3 4
    MINT 230 Professional Ethics 3 0 3 3
    Total : 30
    2. Year Spring Semester
    Code Pre. Course Name Theory App/Lab Local Credits ECTS
    ELEC 005 Elective Course V 2 0 2 3
    ELEC 006 Elective Course VI 2 0 2 4
    ELEC 007 Elective Course VII 2 0 2 4
    MCMH 204 Basic Sales Techniques for Call Centers 1 2 2 4
    MCMH 206 Telephone Communication and Telesales 1 2 2 3
    MTOI 204 Human Resources Management 2 0 2 4
    MYST 204 Summer Training (4 weeks) 0 0 0 4
    RTV 215 The Art of Public Speaking 2 0 2 4
    Total : 30
    Elective Courses
    Code Pre. Course Name Theory App/Lab Local Credits ECTS
    MCMH 231 Meeting and Time Management 1 2 2 3
    MCMH 232 Target Audience in Communication 2 0 2 3
    MCMH 233 Research Methods and Techniques 2 0 2 4
    MCMH 234 New Communication Technologies 2 0 2 4
    MCMH 235 Keyboard Techniques 1 2 2 3
    MCMH 236 Strategic Management 2 0 2 3
    MCMH 237 Organizational Behavior 2 0 2 3
    MCMH 238 Personal Branding 3 0 3 5
    MPAZ 101 Principles of Marketing 3 0 3 4
    MPAZ 110 Presentation Techniques 1 2 2 3
    MPAZ 114 Social Psychology 3 0 3 5
    MPAZ 214 Public Relations 2 0 2 3
    MTOI 225 Entrepreneurship 3 0 3 5
    MTOI 230 Consumer Behavior 3 0 3 5
    RTV 240 Corporate Communication 2 0 2 4
    Additional Notes

    If you need support for these courses due to your disability, please refer to Disability Support Unit. Contact; engelsiz@ieu.edu.tr

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