VOCATIONAL SCHOOL
Department of Call Center Services (Turkish)
SOCIAL MEDIA
MISL 101 | Course Introduction and Application Information
| Course Name |
Business Administration I
|
|
Code
|
Semester
|
Theory
(hour/week) |
Application/Lab
(hour/week) |
Local Credits
|
ECTS
|
|
MISL 101
|
Fall
|
3
|
0
|
3
|
5
|
| Prerequisites |
None
|
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| Course Language |
Turkish
|
|||||
| Course Type |
Required
|
|||||
| Course Level |
Short Cycle
|
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| Mode of Delivery | - | |||||
| Teaching Methods and Techniques of the Course | DiscussionQ&ALecture / Presentation | |||||
| Course Coordinator | - | |||||
| Course Lecturer(s) | ||||||
| Assistant(s) | - | |||||
| Course Objectives | In this course, students will learn general concepts and topics on overall functions of Business Administration. |
| Learning Outcomes |
The students who succeeded in this course;
|
| Course Description | This course aims to provide students the basic concepts, terminology and functions of businesses within the framework of developing world order and global economy. |
|
|
Core Courses | |
| Major Area Courses | ||
| Supportive Courses | ||
| Media and Management Skills Courses | ||
| Transferable Skill Courses |
WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES
| Week | Subjects | Related Preparation |
| 1 | Introduction to the course, basic concepts of business management and its relations with other disciplines | Can, E. & Büyükbalcı, P. & Bal, Y. (2016). İşletme Bilimine Giriş. Beta Yayıncılık. ISBN: 9786053335054, pp. 8-22.; Mucuk, İ. (2018). Modern İşletmecilik. Türkmen Kitabevi. ISBN: 9786054749300, pp. 77-92 ve 1-11. |
| 2 | Historical development of business management | Çetin, C. & Arslan M. L. (2017). Temel İşletmecilik. Beta Yayıncılık. ISBN: 9786052424575, pp. 79-86; Mucuk, İ. (2018). Modern İşletmecilik. Türkmen Kitabevi. ISBN: 9786054749300, pp. 12-24. |
| 3 | Business purposes: Relationship between environment and business | Can, E. & Büyükbalcı, P. & Bal, Y. (2016). İşletme Bilimine Giriş. Beta Yayıncılık. ISBN: 9786053335054, pp. 32-34/163-180.; Çetin, C. & Arslan M. L. (2017). Temel İşletmecilik. Beta Yayıncılık. ISBN: 9786052424575, s: 22-25/8-14.; Mucuk, İ. (2018). Modern İşletmecilik. Türkmen Kitabevi. ISBN: 9786054749300, pp. 25-40. |
| 4 | Classification of businesses | Çetin, C. & Arslan M. L. (2017). Temel İşletmecilik. Beta Yayıncılık. ISBN: 9786052424575, s:29-45.; Can, E. & Büyükbalcı, P. & Bal, Y. (2016). İşletme Bilimine Giriş. Beta Yayıncılık. ISBN: 9786053335054, pp. 36-44.; Mucuk, İ. (2018). Modern İşletmecilik. Türkmen Kitabevi. ISBN: 9786054749300, pp. 41-76. |
| 5 | Management function of business | Can, E. & Büyükbalcı, P. & Bal, Y. (2016). İşletme Bilimine Giriş. Beta Yayıncılık. ISBN: 9786053335054, pp. 53-73. / - Çetin, C. & Arslan M. L. (2017). Temel İşletmecilik. Beta Yayıncılık. ISBN: 9786052424575, s:73-78.; Mucuk, İ. (2018). Modern İşletmecilik. Türkmen Kitabevi. ISBN: 9786054749300, pp. 77-92; 127-186. |
| 6 | Production function of business | Can, E. & Büyükbalcı, P. & Bal, Y. (2016). İşletme Bilimine Giriş. Beta Yayıncılık. ISBN: 9786053335054, pp. 143-156. / Çetin, C. & Arslan M. L. (2017). Temel İşletmecilik. Beta Yayıncılık. ISBN: 9786052424575, pp. 151-167.; Mucuk, İ. (2018). Modern İşletmecilik. Türkmen Kitabevi. ISBN: 9786054749300, pp. 187-226. |
| 7 | Marketing function of business | Can, E. & Büyükbalcı, P. & Bal, Y. (2016). İşletme Bilimine Giriş. Beta Yayıncılık. ISBN: 9786053335054, pp. 95-113. / Çetin, C. & Arslan M. L. (2017). Temel İşletmecilik. Beta Yayıncılık. ISBN: 9786052424575, s:129-148.; Mucuk, İ. (2018). Modern İşletmecilik. Türkmen Kitabevi. ISBN: 9786054749300, pp. 227-274. |
| 8 | Midterm exam | |
| 9 | Accounting, finance and corporate communication functions of business | Can, E. & Büyükbalcı, P. & Bal, Y. (2016). İşletme Bilimine Giriş. Beta Yayıncılık. ISBN: 9786053335054, pp. 115-140. / Çetin, C. & Arslan M. L. (2017). Temel İşletmecilik. Beta Yayıncılık. ISBN: 9786052424575, pp. 111-127; 169-178. |
| 10 | Human resources function of business | Can, E. & Büyükbalcı, P. & Bal, Y. (2016). İşletme Bilimine Giriş. Beta Yayıncılık. ISBN: 9786053335054, pp. 75-93. / Çetin, C. & Arslan M. L. (2017). Temel İşletmecilik. Beta Yayıncılık. ISBN: 9786052424575, pp. 179-192. |
| 11 | Social responsibility function of business and ethics | Çetin, C. & Arslan M. L. (2017). Temel İşletmecilik. Beta Yayıncılık. ISBN: 9786052424575, pp. 215-223. / Can, E. & Büyükbalcı, P. & Bal, Y. (2016). İşletme Bilimine Giriş. Beta Yayıncılık. ISBN: 9786053335054, pp. 191-203. |
| 12 | Student presentations | |
| 13 | Student presentations | |
| 14 | Student presentations | |
| 15 | Review of the semester | |
| 16 | Final exam |
| Course Notes/Textbooks | Can, E., Büyükbalcı, P. & Bal, Y. (2016). İşletme bilimine giriş. Beta Yayıncılık. ISBN: 9786053335054. Çetin, C. & Arslan, M. L. (2017). Temel işletmecilik. Beta Yayıncılık. ISBN: 9786052424575. Mucuk, İ. (2018). Modern işletmecilik. Türkmen Kitabevi. ISBN: 9786054749300, |
| Suggested Readings/Materials | Notes of Instructor. |
EVALUATION SYSTEM
| Semester Activities | Number | Weigthing |
| Participation |
1
|
10
|
| Laboratory / Application | ||
| Field Work | ||
| Quizzes / Studio Critiques | ||
| Portfolio | ||
| Homework / Assignments | ||
| Presentation / Jury |
1
|
20
|
| Project | ||
| Seminar / Workshop | ||
| Oral Exams | ||
| Midterm |
1
|
30
|
| Final Exam |
1
|
40
|
| Total |
| Weighting of Semester Activities on the Final Grade |
3
|
60
|
| Weighting of End-of-Semester Activities on the Final Grade |
1
|
40
|
| Total |
ECTS / WORKLOAD TABLE
| Semester Activities | Number | Duration (Hours) | Workload |
|---|---|---|---|
| Theoretical Course Hours (Including exam week: 16 x total hours) |
16
|
3
|
48
|
| Laboratory / Application Hours (Including exam week: '.16.' x total hours) |
16
|
0
|
|
| Study Hours Out of Class |
14
|
2
|
28
|
| Field Work |
0
|
||
| Quizzes / Studio Critiques |
0
|
||
| Portfolio |
0
|
||
| Homework / Assignments |
0
|
||
| Presentation / Jury |
1
|
20
|
20
|
| Project |
0
|
||
| Seminar / Workshop |
0
|
||
| Oral Exam |
0
|
||
| Midterms |
1
|
20
|
20
|
| Final Exam |
1
|
34
|
34
|
| Total |
150
|
COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP
|
#
|
Program Competencies/Outcomes |
* Contribution Level
|
||||
|
1
|
2
|
3
|
4
|
5
|
||
| 1 | To able to learn the concepts, methods and tools of Call Center Services |
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| 2 | To be able to interpret and evaluate data in the call center area using basic knowledge of sales techniques and customer relationship management. |
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| 3 | To be able to analyze and create strategy, cost, income and quality measures. |
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| 4 | To be able to critically evaluate the basic knowledge and skills acquired in the field of call center services. |
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| 5 | To be able to produce practical solutions to complex problems that are encountered and unpredicted in practice and ability to have make the right decision. |
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| 6 | To be able to follow the information in the field and communicate with colleagues as determined by the European Language Portfolio A2 level. |
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| 7 | To be able to internalize the need to obey the values of business ethics and will be able to have and apply the social, scientific and ethical values in the stages of the collection of data, interpretation, dissemination and implementation. |
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| 8 | To be able to use informatics and communication technologies with computer programs in a level that required by the Call Center Services field. |
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| 9 | To be able to adopt a lifelong learning approach, and will be able to do studies for renewing and improving their knowledge continuously. |
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| 10 | To be able to work efficiently and effectively, learn how to be a team member, take responsibilities, be open minded, constructive, open to criticism and have self confidence |
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*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest
SOCIAL MEDIA