MCMH 206 | Course Introduction and Application Information

To able to learn the concepts, methods and tools of Call Center Services

To be able to interpret and evaluate data in the call center area using basic knowledge of sales techniques and customer relationship management.

To be able to analyze and create strategy, cost, income and quality measures.

To be able to critically evaluate the basic knowledge and skills acquired in the field of call center services.

To be able to produce practical solutions to complex problems that are encountered and unpredicted in practice and ability to have make the right decision.

To be able to follow the information in the field and communicate with colleagues as determined by the European Language Portfolio A2 level.

To be able to internalize the need to obey the values of business ethics and will be able to have and apply the social, scientific and ethical values in the stages of the collection of data, interpretation, dissemination and implementation.

To be able to use informatics and communication technologies with computer programs in a level that required by the Call Center Services field.

To be able to adopt a lifelong learning approach, and will be able to do studies for renewing and improving their knowledge continuously.

To be able to work efficiently and effectively, learn how to be a team member, take responsibilities, be open minded, constructive, open to criticism and have self confidence