VOCATIONAL SCHOOL
Department of Call Center Services (Turkish)
SOCIAL MEDIA
MCMH 237 | Course Introduction and Application Information
| Course Name |
Organizational Behavior
|
|
Code
|
Semester
|
Theory
(hour/week) |
Application/Lab
(hour/week) |
Local Credits
|
ECTS
|
|
MCMH 237
|
Fall/Spring
|
2
|
0
|
2
|
3
|
| Prerequisites |
None
|
|||||
| Course Language |
Turkish
|
|||||
| Course Type |
Elective
|
|||||
| Course Level |
Short Cycle
|
|||||
| Mode of Delivery | - | |||||
| Teaching Methods and Techniques of the Course | - | |||||
| Course Coordinator | - | |||||
| Course Lecturer(s) | - | |||||
| Assistant(s) | - | |||||
| Course Objectives | The aim of this course is to understand the "human" factor and to analyze the effects of the internal and external environmental factors on the behaviors of the managers and all employees in the business. |
| Learning Outcomes |
The students who succeeded in this course;
|
| Course Description | The main contents of this course are; relationship between authority and motivation, organizational behavior, leadership, organizational culture, communication, conflict management, team management and organizational change. |
|
|
Core Courses | |
| Major Area Courses | ||
| Supportive Courses |
X
|
|
| Media and Management Skills Courses | ||
| Transferable Skill Courses |
WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES
| Week | Subjects | Related Preparation |
| 1 | What is Organizational Behavior? | Örgütsel Davranış Kitabı Chapter 1, pp: 2-37 |
| 2 | Diversity in Organizations | Örgütsel Davranış Kitabı Chapter 2, pp: 38-69 |
| 3 | Attitudes and Job Satisfaction | Örgütsel Davranış Kitabı Chapter 3, pp: 70-97 |
| 4 | Emotions and Emotional Situations | Örgütsel Davranış Kitabı Chapter 4, pp: 98-131 |
| 5 | Personality and Values | Örgütsel Davranış Kitabı Chapter 5, pp: 132-165 |
| 6 | Detection and Individual Decision Making | Örgütsel Davranış Kitabı Chapter 9, pp: 166-201 |
| 7 | Motivation Basics - Motivation: Practice from Concepts | Örgütsel Davranış Kitabı Chapter 8, pp: 202-273 |
| 8 | Midterm Exam | Midterm Exam |
| 9 | Basics of Group Behavior | Örgütsel Davranış Kitabı Chapter 5, pp: 274-311 |
| 10 | Understanding Working Teams - Communication | Örgütsel Davranış Kitabı Chapter 7, pp: 312-373 |
| 11 | Leadership | Örgütsel Davranış Kitabı Chapter 7, pp: 374-417 |
| 12 | Power and Politics - Conflict and Negotiation | Örgütsel Davranış Kitabı Chapter 6, pp: 418-485 |
| 13 | The Basics of Organization Structure - Organizational Culture | Örgütsel Davranış Kitabı Chapter 7, pp: 486-551 |
| 14 | Human Resources Policies and Practices - Organizational Change and Stress Management | Örgütsel Davranış Kitabı Chapter 9, pp: 552-588 |
| 15 | Review of the semester | Course Notes |
| 16 | Final Exam | Final Exam |
| Course Notes/Textbooks | |
| Suggested Readings/Materials |
EVALUATION SYSTEM
| Semester Activities | Number | Weigthing |
| Participation |
1
|
10
|
| Laboratory / Application | ||
| Field Work | ||
| Quizzes / Studio Critiques | ||
| Portfolio | ||
| Homework / Assignments | ||
| Presentation / Jury |
1
|
30
|
| Project | ||
| Seminar / Workshop | ||
| Oral Exams | ||
| Midterm |
1
|
30
|
| Final Exam |
1
|
30
|
| Total |
| Weighting of Semester Activities on the Final Grade |
3
|
70
|
| Weighting of End-of-Semester Activities on the Final Grade |
1
|
30
|
| Total |
ECTS / WORKLOAD TABLE
| Semester Activities | Number | Duration (Hours) | Workload |
|---|---|---|---|
| Theoretical Course Hours (Including exam week: 16 x total hours) |
16
|
2
|
32
|
| Laboratory / Application Hours (Including exam week: '.16.' x total hours) |
16
|
0
|
|
| Study Hours Out of Class |
16
|
1
|
16
|
| Field Work |
0
|
||
| Quizzes / Studio Critiques |
0
|
||
| Portfolio |
0
|
||
| Homework / Assignments |
0
|
||
| Presentation / Jury |
1
|
15
|
15
|
| Project |
0
|
||
| Seminar / Workshop |
0
|
||
| Oral Exam |
0
|
||
| Midterms |
1
|
15
|
15
|
| Final Exam |
1
|
15
|
15
|
| Total |
93
|
COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP
|
#
|
Program Competencies/Outcomes |
* Contribution Level
|
||||
|
1
|
2
|
3
|
4
|
5
|
||
| 1 | To able to learn the concepts, methods and tools of Call Center Services |
X | ||||
| 2 | To be able to interpret and evaluate data in the call center area using basic knowledge of sales techniques and customer relationship management. |
X | ||||
| 3 | To be able to analyze and create strategy, cost, income and quality measures. |
X | ||||
| 4 | To be able to critically evaluate the basic knowledge and skills acquired in the field of call center services. |
X | ||||
| 5 | To be able to produce practical solutions to complex problems that are encountered and unpredicted in practice and ability to have make the right decision. |
X | ||||
| 6 | To be able to follow the information in the field and communicate with colleagues as determined by the European Language Portfolio A2 level. |
|||||
| 7 | To be able to internalize the need to obey the values of business ethics and will be able to have and apply the social, scientific and ethical values in the stages of the collection of data, interpretation, dissemination and implementation. |
X | ||||
| 8 | To be able to use informatics and communication technologies with computer programs in a level that required by the Call Center Services field. |
X | ||||
| 9 | To be able to adopt a lifelong learning approach, and will be able to do studies for renewing and improving their knowledge continuously. |
X | ||||
| 10 | To be able to work efficiently and effectively, learn how to be a team member, take responsibilities, be open minded, constructive, open to criticism and have self confidence |
|||||
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest
SOCIAL MEDIA