VOCATIONAL SCHOOL
Department of Call Center Services (Turkish)
SOCIAL MEDIA
MTOI 204 | Course Introduction and Application Information
| Course Name |
Human Resources Management
|
|
Code
|
Semester
|
Theory
(hour/week) |
Application/Lab
(hour/week) |
Local Credits
|
ECTS
|
|
MTOI 204
|
Spring
|
2
|
0
|
2
|
4
|
| Prerequisites |
None
|
|||||
| Course Language |
Turkish
|
|||||
| Course Type |
Required
|
|||||
| Course Level |
Short Cycle
|
|||||
| Mode of Delivery | - | |||||
| Teaching Methods and Techniques of the Course | Q&ALecture / Presentation | |||||
| Course Coordinator | - | |||||
| Course Lecturer(s) | ||||||
| Assistant(s) | - | |||||
| Course Objectives | The aim of this course is; to define the concept of human resources, to show the planning of human resources, to explain the relationship between human resources and motivation of employees. |
| Learning Outcomes |
The students who succeeded in this course;
|
| Course Description | Human resources planning, business analysis, recruitment, training and development, career management, performance management, wage management, health and safety management |
|
|
Core Courses | |
| Major Area Courses | ||
| Supportive Courses | ||
| Media and Management Skills Courses | ||
| Transferable Skill Courses |
WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES
| Week | Subjects | Related Preparation |
| 1 | Meeting stage and introduction to the course | Özgen, H., Yalçın, A. (2018), "İnsan Kaynakları Yönetimi Stratejik Bir Yaklaşım", Nobel Yayınevi, 1-51. |
| 2 | Business Analysis and Business Design | Özgen, H., Yalçın, A. (2018), "İnsan Kaynakları Yönetimi Stratejik Bir Yaklaşım", Nobel Yayınevi, 53-74. |
| 3 | Human Resources Planning | Özgen, H., Yalçın, A. (2018), "İnsan Kaynakları Yönetimi Stratejik Bir Yaklaşım", Nobel Yayınevi, 75-95. |
| 4 | Staff Selection, Recruitment and Talent Management | Özgen, H., Yalçın, A. (2018), "İnsan Kaynakları Yönetimi Stratejik Bir Yaklaşım", Nobel Yayınevi, 97-137. |
| 5 | Training and Development | Özgen, H., Yalçın, A. (2018), "İnsan Kaynakları Yönetimi Stratejik Bir Yaklaşım", Nobel Yayınevi, 183-208. |
| 6 | Career Management and Planning | Özgen, H., Yalçın, A. (2018), "İnsan Kaynakları Yönetimi Stratejik Bir Yaklaşım", Nobel Yayınevi, 183-208. |
| 7 | Performance Management and Evaluation | Özgen, H., Yalçın, A. (2018), "İnsan Kaynakları Yönetimi Stratejik Bir Yaklaşım", Nobel Yayınevi, 211-242. |
| 8 | Midterm | Dursun Bingöl, “İnsan Kaynakları Yönetimi”, Chapter 8, 10. Edition, Beta Basım Yayım, pp. 281-338. |
| 9 | Wage Magament | Özgen, H., Yalçın, A. (2018), "İnsan Kaynakları Yönetimi Stratejik Bir Yaklaşım", Nobel Yayınevi, 269-295. |
| 10 | Occupational Health and Safety Management | Özgen, H., Yalçın, A. (2018), "İnsan Kaynakları Yönetimi Stratejik Bir Yaklaşım", Nobel Yayınevi, 299-323. |
| 11 | Work-Life Balance and Motivation | Özgen, H., Yalçın, A. (2018), "İnsan Kaynakları Yönetimi Stratejik Bir Yaklaşım", Nobel Yayınevi, 327-372. |
| 12 | Employee-Employer Relations Management | Özgen, H., Yalçın, A. (2018), "İnsan Kaynakları Yönetimi Stratejik Bir Yaklaşım", Nobel Yayınevi, 374-398. |
| 13 | International Human Resources Management | Özgen, H., Yalçın, A. (2018), "İnsan Kaynakları Yönetimi Stratejik Bir Yaklaşım", Nobel Yayınevi, 375-398. |
| 14 | Presentation | Özgen, H., Yalçın, A. (2018), "İnsan Kaynakları Yönetimi Stratejik Bir Yaklaşım", Nobel Yayınevi, 1-398. |
| 15 | Presentation | Özgen, H., Yalçın, A. (2018), "İnsan Kaynakları Yönetimi Stratejik Bir Yaklaşım", Nobel Yayınevi, 1-398. |
| 16 | Final Exam | Özgen, H., Yalçın, A. (2018), "İnsan Kaynakları Yönetimi Stratejik Bir Yaklaşım", Nobel Yayınevi, 1-398. |
| Course Notes/Textbooks | Hüseyin Özgen ve Azmi Yalçın “İnsan Kaynakları Yönetimi Stratejik Bir Yaklaşım” Nobel Yayınevi (2010) ISBN: 9786053970705 |
| Suggested Readings/Materials |
|
EVALUATION SYSTEM
| Semester Activities | Number | Weigthing |
| Participation |
1
|
10
|
| Laboratory / Application | ||
| Field Work | ||
| Quizzes / Studio Critiques | ||
| Portfolio | ||
| Homework / Assignments |
1
|
20
|
| Presentation / Jury | ||
| Project | ||
| Seminar / Workshop | ||
| Oral Exams | ||
| Midterm |
1
|
30
|
| Final Exam |
1
|
40
|
| Total |
| Weighting of Semester Activities on the Final Grade |
3
|
60
|
| Weighting of End-of-Semester Activities on the Final Grade |
1
|
40
|
| Total |
ECTS / WORKLOAD TABLE
| Semester Activities | Number | Duration (Hours) | Workload |
|---|---|---|---|
| Theoretical Course Hours (Including exam week: 16 x total hours) |
16
|
2
|
32
|
| Laboratory / Application Hours (Including exam week: '.16.' x total hours) |
16
|
0
|
|
| Study Hours Out of Class |
16
|
2
|
32
|
| Field Work |
0
|
||
| Quizzes / Studio Critiques |
0
|
||
| Portfolio |
0
|
||
| Homework / Assignments |
1
|
15
|
15
|
| Presentation / Jury |
0
|
||
| Project |
0
|
||
| Seminar / Workshop |
0
|
||
| Oral Exam |
0
|
||
| Midterms |
1
|
18
|
18
|
| Final Exam |
1
|
23
|
23
|
| Total |
120
|
COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP
|
#
|
Program Competencies/Outcomes |
* Contribution Level
|
||||
|
1
|
2
|
3
|
4
|
5
|
||
| 1 | To able to learn the concepts, methods and tools of Call Center Services |
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| 2 | To be able to interpret and evaluate data in the call center area using basic knowledge of sales techniques and customer relationship management. |
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| 3 | To be able to analyze and create strategy, cost, income and quality measures. |
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| 4 | To be able to critically evaluate the basic knowledge and skills acquired in the field of call center services. |
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| 5 | To be able to produce practical solutions to complex problems that are encountered and unpredicted in practice and ability to have make the right decision. |
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| 6 | To be able to follow the information in the field and communicate with colleagues as determined by the European Language Portfolio A2 level. |
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| 7 | To be able to internalize the need to obey the values of business ethics and will be able to have and apply the social, scientific and ethical values in the stages of the collection of data, interpretation, dissemination and implementation. |
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| 8 | To be able to use informatics and communication technologies with computer programs in a level that required by the Call Center Services field. |
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| 9 | To be able to adopt a lifelong learning approach, and will be able to do studies for renewing and improving their knowledge continuously. |
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| 10 | To be able to work efficiently and effectively, learn how to be a team member, take responsibilities, be open minded, constructive, open to criticism and have self confidence |
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*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest
SOCIAL MEDIA