VOCATIONAL SCHOOL
Department of Call Center Services (Turkish)
SOCIAL MEDIA
RTV 215 | Course Introduction and Application Information
| Course Name |
The Art of Public Speaking
|
|
Code
|
Semester
|
Theory
(hour/week) |
Application/Lab
(hour/week) |
Local Credits
|
ECTS
|
|
RTV 215
|
Spring
|
2
|
0
|
2
|
4
|
| Prerequisites |
None
|
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| Course Language |
Turkish
|
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| Course Type |
Required
|
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| Course Level |
Short Cycle
|
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| Mode of Delivery | - | |||||
| Teaching Methods and Techniques of the Course | Application: Experiment / Laboratory / WorkshopPractical demonstrationLecture / Presentation | |||||
| Course Coordinator | - | |||||
| Course Lecturer(s) | ||||||
| Assistant(s) | - | |||||
| Course Objectives | The aim of this course is to give students pronunciation, speaking and speed reading skills. |
| Learning Outcomes |
The students who succeeded in this course;
|
| Course Description | Voice, diction, speed reading |
|
|
Core Courses | |
| Major Area Courses | ||
| Supportive Courses | ||
| Media and Management Skills Courses | ||
| Transferable Skill Courses |
WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES
| Week | Subjects | Related Preparation |
| 1 | Voice colour and tone | Şahzade, Dilek, Türkçe’yi Doğru, Etkili ve Güzel Konuşma Kit-Hapı: Konuş Ki, Seni Görebileyim. İstanbul : Omega Yayınları, 2007. ISBN: 978-975-468-711-8 Page: 19-77. |
| 2 | Accent, intonation | Şahzade, Dilek, Türkçe’yi Doğru, Etkili ve Güzel Konuşma Kit-Hapı: Konuş Ki, Seni Görebileyim. İstanbul : Omega Yayınları, 2007. ISBN: 978-975-468-711-8 Page: 77-119. |
| 3 | Diction | Şahzade, Dilek, Türkçe’yi Doğru, Etkili ve Güzel Konuşma Kit-Hapı: Konuş Ki, Seni Görebileyim. İstanbul : Omega Yayınları, 2007. ISBN: 978-975-468-711-8 Page: 119- 136. |
| 4 | Word structure and properties | Şahzade, Dilek, Türkçe’yi Doğru, Etkili ve Güzel Konuşma Kit-Hapı: Konuş Ki, Seni Görebileyim. İstanbul : Omega Yayınları, 2007. ISBN: 978-975-468-711-8 Page: 136-162. |
| 5 | Speech speed | Şahzade, Dilek, Türkçe’yi Doğru, Etkili ve Güzel Konuşma Kit-Hapı: Konuş Ki, Seni Görebileyim. İstanbul : Omega Yayınları, 2007. ISBN: 978-975-468-711-8 Page: 162-174. |
| 6 | Word speed in symmetric and hierarchical communication | Şahzade, Dilek, Türkçe’yi Doğru, Etkili ve Güzel Konuşma Kit-Hapı: Konuş Ki, Seni Görebileyim. İstanbul : Omega Yayınları, 2007. ISBN: 978-975-468-711-8 Page: 174-213. |
| 7 | Occupational terminology | Şahzade, Dilek, Türkçe’yi Doğru, Etkili ve Güzel Konuşma Kit-Hapı: Konuş Ki, Seni Görebileyim. İstanbul : Omega Yayınları, 2007. ISBN: 978-975-468-711-8 Page: 213-238. |
| 8 | Application studies | Şahzade, Dilek, Türkçe’yi Doğru, Etkili ve Güzel Konuşma Kit-Hapı: Konuş Ki, Seni Görebileyim. İstanbul : Omega Yayınları, 2007. ISBN: 978-975-468-711-8 Page: 238-266. |
| 9 | Midterm exam | |
| 10 | Speed reading barriers | Şahzade, Dilek, Türkçe’yi Doğru, Etkili ve Güzel Konuşma Kit-Hapı: Konuş Ki, Seni Görebileyim. İstanbul : Omega Yayınları, 2007. ISBN: 978-975-468-711-8 Page: 266-278. |
| 11 | Reading speed measurement | Şahzade, Dilek, Türkçe’yi Doğru, Etkili ve Güzel Konuşma Kit-Hapı: Konuş Ki, Seni Görebileyim. İstanbul : Omega Yayınları, 2007. ISBN: 978-975-468-711-8 Page: 266-278. |
| 12 | Speed reading | Şahzade, Dilek, Türkçe’yi Doğru, Etkili ve Güzel Konuşma Kit-Hapı: Konuş Ki, Seni Görebileyim. İstanbul : Omega Yayınları, 2007. ISBN: 978-975-468-711-8 Page: 278-295. |
| 13 | Speed reading practice | Şahzade, Dilek, Türkçe’yi Doğru, Etkili ve Güzel Konuşma Kit-Hapı: Konuş Ki, Seni Görebileyim. İstanbul : Omega Yayınları, 2007. ISBN: 978-975-468-711-8 Page: 278-295. |
| 14 | Speed reading practice | Şahzade, Dilek, Türkçe’yi Doğru, Etkili ve Güzel Konuşma Kit-Hapı: Konuş Ki, Seni Görebileyim. İstanbul : Omega Yayınları, 2007. ISBN: 978-975-468-711-8 Page: 295-451. |
| 15 | Review of the semester | |
| 16 | Final |
| Course Notes/Textbooks | Şahzade, Dilek, Türkçe’yi Doğru, Etkili ve Güzel Konuşma Kit-Hapı: Konuş Ki, Seni Görebileyim. İstanbul : Omega Yayınları, 2007. ISBN: 978-975-468-711-8 |
| Suggested Readings/Materials |
EVALUATION SYSTEM
| Semester Activities | Number | Weigthing |
| Participation | ||
| Laboratory / Application | ||
| Field Work | ||
| Quizzes / Studio Critiques | ||
| Portfolio | ||
| Homework / Assignments | ||
| Presentation / Jury | ||
| Project | ||
| Seminar / Workshop | ||
| Oral Exams | ||
| Midterm |
1
|
40
|
| Final Exam |
1
|
60
|
| Total |
| Weighting of Semester Activities on the Final Grade |
1
|
40
|
| Weighting of End-of-Semester Activities on the Final Grade |
1
|
60
|
| Total |
ECTS / WORKLOAD TABLE
| Semester Activities | Number | Duration (Hours) | Workload |
|---|---|---|---|
| Theoretical Course Hours (Including exam week: 16 x total hours) |
16
|
3
|
48
|
| Laboratory / Application Hours (Including exam week: '.16.' x total hours) |
16
|
0
|
|
| Study Hours Out of Class |
0
|
||
| Field Work |
0
|
||
| Quizzes / Studio Critiques |
0
|
||
| Portfolio |
0
|
||
| Homework / Assignments |
0
|
||
| Presentation / Jury |
0
|
||
| Project |
0
|
||
| Seminar / Workshop |
0
|
||
| Oral Exam |
0
|
||
| Midterms |
1
|
32
|
32
|
| Final Exam |
1
|
40
|
40
|
| Total |
120
|
COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP
|
#
|
Program Competencies/Outcomes |
* Contribution Level
|
||||
|
1
|
2
|
3
|
4
|
5
|
||
| 1 | To able to learn the concepts, methods and tools of Call Center Services |
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| 2 | To be able to interpret and evaluate data in the call center area using basic knowledge of sales techniques and customer relationship management. |
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| 3 | To be able to analyze and create strategy, cost, income and quality measures. |
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| 4 | To be able to critically evaluate the basic knowledge and skills acquired in the field of call center services. |
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| 5 | To be able to produce practical solutions to complex problems that are encountered and unpredicted in practice and ability to have make the right decision. |
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| 6 | To be able to follow the information in the field and communicate with colleagues as determined by the European Language Portfolio A2 level. |
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| 7 | To be able to internalize the need to obey the values of business ethics and will be able to have and apply the social, scientific and ethical values in the stages of the collection of data, interpretation, dissemination and implementation. |
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| 8 | To be able to use informatics and communication technologies with computer programs in a level that required by the Call Center Services field. |
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| 9 | To be able to adopt a lifelong learning approach, and will be able to do studies for renewing and improving their knowledge continuously. |
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| 10 | To be able to work efficiently and effectively, learn how to be a team member, take responsibilities, be open minded, constructive, open to criticism and have self confidence |
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*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest
SOCIAL MEDIA