VOCATIONAL SCHOOL
Department of Call Center Services (Turkish)
SOCIAL MEDIA
RTV 101 | Course Introduction and Application Information
| Course Name |
Introduction to Communication
|
|
Code
|
Semester
|
Theory
(hour/week) |
Application/Lab
(hour/week) |
Local Credits
|
ECTS
|
|
RTV 101
|
Fall
|
3
|
0
|
3
|
4
|
| Prerequisites |
None
|
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| Course Language |
Turkish
|
|||||
| Course Type |
Required
|
|||||
| Course Level |
Short Cycle
|
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| Mode of Delivery | - | |||||
| Teaching Methods and Techniques of the Course | Group WorkCase StudyQ&ALecture / PresentationReport Writing | |||||
| Course Coordinator | - | |||||
| Course Lecturer(s) | ||||||
| Assistant(s) | - | |||||
| Course Objectives | The aim of this course is to emphasize the importance of communicating effectively while explaining the methods and forms of communication. Students will gain knowledge about oral, written and non-verbal communication and they will learn main concepts and theories about communication studies. |
| Learning Outcomes |
The students who succeeded in this course;
|
| Course Description | Definition, purpose and importance of communication, elements of communication process, forms of communication, communication models and theories. |
|
|
Core Courses | |
| Major Area Courses | ||
| Supportive Courses | ||
| Media and Management Skills Courses | ||
| Transferable Skill Courses |
WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES
| Week | Subjects | Related Preparation |
| 1 | Definition, purpose and importance of communication | Aysel Aziz, İletişime Giriş, Hiperlink, 4. Baskı: 2013. ISBN: 978-9944-157-14-8 Page: 25-36. |
| 2 | Definition, purpose and importance of communication | Nazife Güngör, İletişime Giriş, Siyasal Kitabevi, 3. Baskı: 2015. ISBN: 978-605-5782-59-7 Page: 19-41. |
| 3 | Elements of communication process | Nazife Güngör, İletişime Giriş, Siyasal Kitabevi, 3. Baskı: 2015. ISBN: 978-605-5782-59-7 Page: 19-41. |
| 4 | Elements of communication process | Aysel Aziz, İletişime Giriş, Hiperlink, 4. Baskı: 2013. ISBN: 978-9944-157-14-8 Sayfa: 25-41. Nazife Güngör, İletişime Giriş, Siyasal Kitabevi, 3. Baskı: 2015. ISBN: 978-605-5782-59-7 Page: 19-41. |
| 5 | Face-to-face communication, using communication tools, formal/informal communication, audio/visual communication | Aysel Aziz, İletişime Giriş, Hiperlink, 4. Baskı: 2013. ISBN: 978-9944-157-14-8 Sayfa: 25-41. Nazife Güngör, İletişime Giriş, Siyasal Kitabevi, 3. Baskı: 2015. ISBN: 978-605-5782-59-7 Page: 19-41. |
| 6 | Written, verbal and non-verbal communication | Nazife Güngör, İletişime Kuram Yaklaşımlar, Siyasal Kitabevi, 2. Baskı: 2013. ISBN: 978-605-5782-59-9 Sayfa: 37-53. Nazife Güngör, İletişime Giriş, Siayasal Kitabevi, 3. Baskı: 2015. ISBN: 978-605-5782-59-7 Sayfa: 78-106. Aysel Aziz, İletişime Giriş, Hiperlink, 4. Baskı: 2013. ISBN: 978-9944-157-14-8 Page: 51-57. |
| 7 | Intrapersonal communication, interpersonal communication | Nazife Güngör, İletişime Giriş, Siyasal Kitabevi, 3. Baskı: 2015. ISBN: 978-605-5782-59-7 Sayfa: 139-180. Aysel Aziz, İletişime Giriş, Hiperlink, 4. Baskı: 2013. ISBN: 978-9944-157-14-8 Page: 57-59. |
| 8 | Group communication, mass communication | Nazife Güngör, İletişime Giriş, Siyasal Kitabevi, 3. Baskı: 2015. ISBN: 978-605-5782-59-7 Sayfa: 180-197 / 210- 251. Aysel Aziz, İletişime Giriş, Hiperlink, 4. Baskı: 2013. ISBN: 978-9944-157-14-8 Page: 59/ 113- 135. |
| 9 | Mid Term Exam | - |
| 10 | Corporate communication, intercultural communication | Nazife Güngör, İletişime Giriş, Siyasal Kitabevi, 3. Baskı: 2015. ISBN: 978-605-5782-59-7 Sayfa: 269- 303. Aysel Aziz, İletişime Giriş, Hiperlink, 4. Baskı: 2013. ISBN: 978-9944-157-14-8 Page: 60-63. |
| 11 | Communication models and theories | Nazife Güngör, İletişime Kuram Yaklaşımlar, Siyasal Kitabevi, 2. Baskı: 2013. ISBN: 978-605-5782-59-9 Page: 55-79. |
| 12 | Communication models and theories | Nazife Güngör, İletişime Kuram Yaklaşımlar, Siyasal Kitabevi, 2. Baskı: 2013. ISBN: 978-605-5782-59-9 Page: 55-79. |
| 13 | Communication models and theories | Nazife Güngör, İletişime Kuram Yaklaşımlar, Siyasal Kitabevi, 2. Baskı: 2013. ISBN: 978-605-5782-59-9 Page: 55-79. |
| 14 | Communication models and theories | Nazife Güngör, İletişime Kuram Yaklaşımlar, Siyasal Kitabevi, 2. Baskı: 2013. ISBN: 978-605-5782-59-9 Page: 55-79. |
| 15 | Review of the semester | - |
| 16 | Final exam | - |
| Course Notes/Textbooks | Güngör, Nazife, İletişime Giriş. Ankara : Siyasal Kitabevi, 3. Baskı: 2015. ISBN: 978-605-5782-59-7. Aziz, Aysel, İletişime Giriş. İstanbul : Hiperlink, 4. Baskı: 2013.ISBN: 978-9944-157-14-8 Güngör, Nazife, İletişime Kuram Yaklaşımlar, Siyasal Kitabevi, 2. Baskı: 2013. ISBN: 978-605-5782-59-9 |
| Suggested Readings/Materials | Kişilerarası İletişim - Bilgiler-Etkiler-Engeller (Demet Gürüz, Ayşen Temel Eğinli); İletişim Modelleri -Kitle İletişim Çalışmalarında- (Denis McQuail, Sven Windahl, çev:Konca Yumlu) |
EVALUATION SYSTEM
| Semester Activities | Number | Weigthing |
| Participation |
1
|
10
|
| Laboratory / Application | ||
| Field Work | ||
| Quizzes / Studio Critiques | ||
| Portfolio | ||
| Homework / Assignments |
1
|
5
|
| Presentation / Jury | ||
| Project |
1
|
30
|
| Seminar / Workshop | ||
| Oral Exams | ||
| Midterm |
1
|
20
|
| Final Exam |
1
|
35
|
| Total |
| Weighting of Semester Activities on the Final Grade |
4
|
65
|
| Weighting of End-of-Semester Activities on the Final Grade |
1
|
35
|
| Total |
ECTS / WORKLOAD TABLE
| Semester Activities | Number | Duration (Hours) | Workload |
|---|---|---|---|
| Theoretical Course Hours (Including exam week: 16 x total hours) |
16
|
3
|
48
|
| Laboratory / Application Hours (Including exam week: '.16.' x total hours) |
16
|
0
|
|
| Study Hours Out of Class |
14
|
1
|
14
|
| Field Work |
0
|
||
| Quizzes / Studio Critiques |
0
|
||
| Portfolio |
0
|
||
| Homework / Assignments |
1
|
3
|
3
|
| Presentation / Jury |
0
|
||
| Project |
1
|
18
|
18
|
| Seminar / Workshop |
0
|
||
| Oral Exam |
0
|
||
| Midterms |
1
|
12
|
12
|
| Final Exam |
1
|
21
|
21
|
| Total |
116
|
COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP
|
#
|
Program Competencies/Outcomes |
* Contribution Level
|
||||
|
1
|
2
|
3
|
4
|
5
|
||
| 1 | To able to learn the concepts, methods and tools of Call Center Services |
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| 2 | To be able to interpret and evaluate data in the call center area using basic knowledge of sales techniques and customer relationship management. |
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| 3 | To be able to analyze and create strategy, cost, income and quality measures. |
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| 4 | To be able to critically evaluate the basic knowledge and skills acquired in the field of call center services. |
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| 5 | To be able to produce practical solutions to complex problems that are encountered and unpredicted in practice and ability to have make the right decision. |
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| 6 | To be able to follow the information in the field and communicate with colleagues as determined by the European Language Portfolio A2 level. |
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| 7 | To be able to internalize the need to obey the values of business ethics and will be able to have and apply the social, scientific and ethical values in the stages of the collection of data, interpretation, dissemination and implementation. |
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| 8 | To be able to use informatics and communication technologies with computer programs in a level that required by the Call Center Services field. |
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| 9 | To be able to adopt a lifelong learning approach, and will be able to do studies for renewing and improving their knowledge continuously. |
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| 10 | To be able to work efficiently and effectively, learn how to be a team member, take responsibilities, be open minded, constructive, open to criticism and have self confidence |
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*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest
SOCIAL MEDIA