VOCATIONAL SCHOOL
Department of Call Center Services (Turkish)
MCMH 233 | Course Introduction and Application Information
Course Name |
Research Methods and Techniques
|
Code
|
Semester
|
Theory
(hour/week) |
Application/Lab
(hour/week) |
Local Credits
|
ECTS
|
MCMH 233
|
Fall/Spring
|
2
|
0
|
2
|
4
|
Prerequisites |
None
|
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Course Language |
Turkish
|
|||||
Course Type |
Elective
|
|||||
Course Level |
Short Cycle
|
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Mode of Delivery | - | |||||
Teaching Methods and Techniques of the Course | - | |||||
Course Coordinator | - | |||||
Course Lecturer(s) | - | |||||
Assistant(s) | - |
Course Objectives | The main aim of this course is to enable students to select research topics, conduct resource research, evaluate research results and to turn them into reports. |
Learning Outcomes |
The students who succeeded in this course;
|
Course Description | The main contents of this course are; to select research topics, to conduct research, to evaluate research results, to convert research results into reports, presentation preparation, and to make presentations. |
|
Core Courses | |
Major Area Courses | ||
Supportive Courses |
X
|
|
Media and Management Skills Courses | ||
Transferable Skill Courses |
WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES
Week | Subjects | Related Preparation |
1 | Research and Education Collective Overview | Karasar, Niyazi. Bilimsel Araştırma Yöntemi. Ankara: Nobel Publishing Distribution, 2009. ISBN: 9786055426583 Chapter 1 |
2 | Information Source and Practical Basics of Problem Solving | Karasar, Niyazi. Bilimsel Araştırma Yöntemi. Ankara: Nobel Publishing Distribution, 2009. ISBN: 9786055426583 Chapter 2 |
3 | Definition of Research, Research Types | Karasar, Niyazi. Bilimsel Araştırma Yöntemi. Ankara: Nobel Publishing Distribution, 2009. ISBN: 9786055426583 Chapter 3 |
4 | Research Stages | Karasar, Niyazi. Bilimsel Araştırma Yöntemi. Ankara: Nobel Publishing Distribution, 2009. ISBN: 9786055426583 Chapter 4 |
5 | Basic Characteristics of Research and Research Planning | Karasar, Niyazi. Bilimsel Araştırma Yöntemi. Ankara: Nobel Publishing Distribution, 2009. ISBN: 9786055426583 Chapter 5 |
6 | Research Education | Karasar, Niyazi. Bilimsel Araştırma Yöntemi. Ankara: Nobel Publishing Distribution, 2009. ISBN: 9786055426583 Chapter 6 |
7 | Midterm Exam | Midterm Exam |
8 | Introduction to Research Process and Techniques | Karasar, Niyazi. Bilimsel Araştırma Yöntemi. Ankara: Nobel Publishing Distribution, 2009. ISBN: 9786055426583 Chapter 7 |
9 | Research Techniques | Karasar, Niyazi. Bilimsel Araştırma Yöntemi. Ankara: Nobel Publishing Distribution, 2009. ISBN: 9786055426583 Chapter 7 |
10 | Research Techniques | Karasar, Niyazi. Bilimsel Araştırma Yöntemi. Ankara: Nobel Publishing Distribution, 2009. ISBN: 9786055426583 Chapter 7 |
11 | Research Model | Karasar, Niyazi. Bilimsel Araştırma Yöntemi. Ankara: Nobel Publishing Distribution, 2009. ISBN: 9786055426583 Chapter 8 |
12 | Set of Research | Karasar, Niyazi. Bilimsel Araştırma Yöntemi. Ankara: Nobel Publishing Distribution, 2009. ISBN: 9786055426583 Chapter 9 |
13 | Collection of Research Data | Karasar, Niyazi. Bilimsel Araştırma Yöntemi. Ankara: Nobel Publishing Distribution, 2009. ISBN: 9786055426583 Bölüm 10 |
14 | Processing, Solution and Interpretation of Data | Karasar, Niyazi. Bilimsel Araştırma Yöntemi. Ankara: Nobel Publishing Distribution, 2009. ISBN: 9786055426583 Bölüm 11 |
15 | Review of the semester | Course Notes |
16 | Final Exam | Final Exam |
Course Notes/Textbooks | Karasar, Niyazi. Bilimsel Araştırma Yöntemi. Ankara: Nobel Publishing Distribution, 2009. ISBN: 9786055426583 |
Suggested Readings/Materials | Course Notes. |
EVALUATION SYSTEM
Semester Activities | Number | Weigthing |
Participation |
1
|
10
|
Laboratory / Application | ||
Field Work | ||
Quizzes / Studio Critiques | ||
Portfolio | ||
Homework / Assignments | ||
Presentation / Jury |
1
|
30
|
Project | ||
Seminar / Workshop | ||
Oral Exams | ||
Midterm |
1
|
30
|
Final Exam |
1
|
30
|
Total |
Weighting of Semester Activities on the Final Grade |
3
|
70
|
Weighting of End-of-Semester Activities on the Final Grade |
1
|
30
|
Total |
ECTS / WORKLOAD TABLE
Semester Activities | Number | Duration (Hours) | Workload |
---|---|---|---|
Theoretical Course Hours (Including exam week: 16 x total hours) |
16
|
2
|
32
|
Laboratory / Application Hours (Including exam week: '.16.' x total hours) |
16
|
0
|
|
Study Hours Out of Class |
16
|
2
|
32
|
Field Work |
0
|
||
Quizzes / Studio Critiques |
0
|
||
Portfolio |
0
|
||
Homework / Assignments |
0
|
||
Presentation / Jury |
1
|
15
|
15
|
Project |
0
|
||
Seminar / Workshop |
0
|
||
Oral Exam |
0
|
||
Midterms |
1
|
15
|
15
|
Final Exam |
1
|
17
|
17
|
Total |
111
|
COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP
#
|
Program Competencies/Outcomes |
* Contribution Level
|
||||
1
|
2
|
3
|
4
|
5
|
||
1 | To able to learn the concepts, methods and tools of Call Center Services |
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2 | To be able to interpret and evaluate data in the call center area using basic knowledge of sales techniques and customer relationship management. |
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3 | To be able to analyze and create strategy, cost, income and quality measures. |
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4 | To be able to critically evaluate the basic knowledge and skills acquired in the field of call center services. |
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5 | To be able to produce practical solutions to complex problems that are encountered and unpredicted in practice and ability to have make the right decision. |
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6 | To be able to follow the information in the field and communicate with colleagues as determined by the European Language Portfolio A2 level. |
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7 | To be able to internalize the need to obey the values of business ethics and will be able to have and apply the social, scientific and ethical values in the stages of the collection of data, interpretation, dissemination and implementation. |
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8 | To be able to use informatics and communication technologies with computer programs in a level that required by the Call Center Services field. |
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9 | To be able to adopt a lifelong learning approach, and will be able to do studies for renewing and improving their knowledge continuously. |
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10 | To be able to work efficiently and effectively, learn how to be a team member, take responsibilities, be open minded, constructive, open to criticism and have self confidence |
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest