VOCATIONAL SCHOOL
Department of Call Center Services (Turkish)
SOCIAL MEDIA
MCMH 231 | Course Introduction and Application Information
| Course Name |
Meeting and Time Management
|
|
Code
|
Semester
|
Theory
(hour/week) |
Application/Lab
(hour/week) |
Local Credits
|
ECTS
|
|
MCMH 231
|
Fall/Spring
|
1
|
2
|
2
|
3
|
| Prerequisites |
None
|
|||||
| Course Language |
Turkish
|
|||||
| Course Type |
Elective
|
|||||
| Course Level |
Short Cycle
|
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| Mode of Delivery | - | |||||
| Teaching Methods and Techniques of the Course | - | |||||
| Course Coordinator | - | |||||
| Course Lecturer(s) | - | |||||
| Assistant(s) | - | |||||
| Course Objectives | The main aim of this course is to enable the students to define the basic concepts of meeting and time concepts management, to gain awareness and skill to use time effectively and efficiently, to learn how to use effectively and efficiently without wasting time. |
| Learning Outcomes |
The students who succeeded in this course;
|
| Course Description | The main contents of this course are; the concepts of meeting, objectives of meeting, meeting types, meeting preparations, management and organization, time and time management concepts, individual and organizational planning in time management and managing time in meetings. |
|
|
Core Courses | |
| Major Area Courses | ||
| Supportive Courses |
X
|
|
| Media and Management Skills Courses | ||
| Transferable Skill Courses |
WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES
| Week | Subjects | Related Preparation |
| 1 | Introduction to course | |
| 2 | Meeting Concept | İşsever, C. ve ark. (2001). Toplantı Yönetimi. Ankara: MEB Erkek Teknik Öğretim Genel Müdürlüğü, Endüstriyel Teknik Öğretimde Toplam Kalite 5, Chapter 1 |
| 3 | Objectives of the Meeting | İşsever, C. ve ark. (2001). Toplantı Yönetimi. Ankara: MEB Erkek Teknik Öğretim Genel Müdürlüğü, Endüstriyel Teknik Öğretimde Toplam Kalite 5, Chapter 2 |
| 4 | Meeting Types | İşsever, C. ve ark. (2001). Toplantı Yönetimi. Ankara: MEB Erkek Teknik Öğretim Genel Müdürlüğü, Endüstriyel Teknik Öğretimde Toplam Kalite 5, Chapter 3 |
| 5 | Meeting Preparations | İşsever, C. ve ark. (2001). Toplantı Yönetimi. Ankara: MEB Erkek Teknik Öğretim Genel Müdürlüğü, Endüstriyel Teknik Öğretimde Toplam Kalite 5, Chapter 4 |
| 6 | Meeting Management and Organization | İşsever, C. ve ark. (2001). Toplantı Yönetimi. Ankara: MEB Erkek Teknik Öğretim Genel Müdürlüğü, Endüstriyel Teknik Öğretimde Toplam Kalite 5, Chapter 5 |
| 7 | Time and Time Management Concepts | John Adair, Etkili Zaman Yönetimi, Babıali Kültür Yayıncılığı.ISBN: 9758486624, Page:11 |
| 8 | Midterm Exam | Midterm Exam |
| 9 | Bird's Eye Time Management | John Adair, Etkili Zaman Yönetimi, Babıali Kültür Publishing. ISBN: 9758486624, Page:15 |
| 10 | Joint Time Issues | John Adair, Etkili Zaman Yönetimi, Babıali Kültür Publishing.ISBN: 9758486624, Page:25 |
| 11 | Developing Timelines | John Adair, Etkili Zaman Yönetimi, Babıali Kültür Publishing.ISBN: 9758486624, Page:43 |
| 12 | Long Term Goals | John Adair, Etkili Zaman Yönetimi, Babıali Kültür Publishing.ISBN: 9758486624, Page:53 |
| 13 | Planning the Day | John Adair, Etkili Zaman Yönetimi, Babıali Kültür Publishing.ISBN: 9758486624, Page:77 |
| 14 | Using Time Effectively in the Offices | John Adair, Etkili Zaman Yönetimi, Babıali Kültür Publishing.ISBN: 9758486624, Page:105 |
| 15 | Review of the semester | Course Notes |
| 16 | Final Exam | Final Exam |
| Course Notes/Textbooks | John Adair, Etkili Zaman Yönetimi, Babıali Kültür Publishing.ISBN: 9758486624 İşsever, C. ve ark. (2001). Toplantı Yönetimi. Ankara: MEB Erkek Teknik Öğretim Genel Müdürlüğü, Endüstriyel Teknik Öğretimde Toplam Kalite 5 |
| Suggested Readings/Materials | Course Notes |
EVALUATION SYSTEM
| Semester Activities | Number | Weigthing |
| Participation |
1
|
10
|
| Laboratory / Application | ||
| Field Work | ||
| Quizzes / Studio Critiques | ||
| Portfolio | ||
| Homework / Assignments | ||
| Presentation / Jury |
1
|
30
|
| Project |
1
|
10
|
| Seminar / Workshop | ||
| Oral Exams | ||
| Midterm |
1
|
20
|
| Final Exam |
1
|
30
|
| Total |
| Weighting of Semester Activities on the Final Grade |
4
|
70
|
| Weighting of End-of-Semester Activities on the Final Grade |
1
|
30
|
| Total |
ECTS / WORKLOAD TABLE
| Semester Activities | Number | Duration (Hours) | Workload |
|---|---|---|---|
| Theoretical Course Hours (Including exam week: 16 x total hours) |
16
|
1
|
16
|
| Laboratory / Application Hours (Including exam week: '.16.' x total hours) |
16
|
0
|
|
| Study Hours Out of Class |
15
|
1
|
15
|
| Field Work |
0
|
||
| Quizzes / Studio Critiques |
0
|
||
| Portfolio |
0
|
||
| Homework / Assignments |
0
|
||
| Presentation / Jury |
1
|
15
|
15
|
| Project |
1
|
10
|
10
|
| Seminar / Workshop |
0
|
||
| Oral Exam |
0
|
||
| Midterms |
1
|
15
|
15
|
| Final Exam |
1
|
17
|
17
|
| Total |
88
|
COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP
|
#
|
Program Competencies/Outcomes |
* Contribution Level
|
||||
|
1
|
2
|
3
|
4
|
5
|
||
| 1 | To able to learn the concepts, methods and tools of Call Center Services |
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| 2 | To be able to interpret and evaluate data in the call center area using basic knowledge of sales techniques and customer relationship management. |
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| 3 | To be able to analyze and create strategy, cost, income and quality measures. |
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| 4 | To be able to critically evaluate the basic knowledge and skills acquired in the field of call center services. |
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| 5 | To be able to produce practical solutions to complex problems that are encountered and unpredicted in practice and ability to have make the right decision. |
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| 6 | To be able to follow the information in the field and communicate with colleagues as determined by the European Language Portfolio A2 level. |
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| 7 | To be able to internalize the need to obey the values of business ethics and will be able to have and apply the social, scientific and ethical values in the stages of the collection of data, interpretation, dissemination and implementation. |
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| 8 | To be able to use informatics and communication technologies with computer programs in a level that required by the Call Center Services field. |
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| 9 | To be able to adopt a lifelong learning approach, and will be able to do studies for renewing and improving their knowledge continuously. |
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| 10 | To be able to work efficiently and effectively, learn how to be a team member, take responsibilities, be open minded, constructive, open to criticism and have self confidence |
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*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest
SOCIAL MEDIA