VOCATIONAL SCHOOL
Department of Call Center Services (Turkish)
SOCIAL MEDIA
MPAZ 110 | Course Introduction and Application Information
| Course Name |
Presentation Techniques
|
|
Code
|
Semester
|
Theory
(hour/week) |
Application/Lab
(hour/week) |
Local Credits
|
ECTS
|
|
MPAZ 110
|
Fall/Spring
|
1
|
2
|
2
|
3
|
| Prerequisites |
None
|
|||||
| Course Language |
Turkish
|
|||||
| Course Type |
Elective
|
|||||
| Course Level |
Short Cycle
|
|||||
| Mode of Delivery | - | |||||
| Teaching Methods and Techniques of the Course | Application: Experiment / Laboratory / WorkshopPractical demonstrationLecture / Presentation | |||||
| Course Coordinator | - | |||||
| Course Lecturer(s) | ||||||
| Assistant(s) | - | |||||
| Course Objectives | This course aims to provide knowledge and skills required for presentations or talks |
| Learning Outcomes |
The students who succeeded in this course;
|
| Course Description | Concepts of presentation and talk, verbal and nonverbal components of communication, the process of preparing an effective presentation/talk, the problems and solutions that may arise during the presentations and talks will be discussed. |
|
|
Core Courses | |
| Major Area Courses | ||
| Supportive Courses | ||
| Media and Management Skills Courses | ||
| Transferable Skill Courses |
WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES
| Week | Subjects | Related Preparation |
| 1 | Fear of Presentation | Etkili Sunum Teknikleri, Gürüz D., Temel Eğinli A., (2010), Detay Publishing, ISBN 6055681845, 1-18. |
| 2 | Determining the Topic of Presentation and Audience Analysis | Etkili Sunum Teknikleri, Gürüz D., Temel Eğinli A., (2010), Detay Publishing, ISBN 6055681845, 19-21. |
| 3 | Presentation Place and Presentation Timing | Etkili Sunum Teknikleri, Gürüz D., Temel Eğinli A., (2010), Detay Publishing, ISBN 6055681845, 27-33. |
| 4 | Presentation Types and Presentation Styles | Etkili Sunum Teknikleri, Gürüz D., Temel Eğinli A., (2010), Detay Publishing, ISBN 6055681845, 37-43. |
| 5 | Student Presentations | Etkili Sunum Teknikleri, Gürüz D., Temel Eğinli A., (2010), Detay Publishing, ISBN 6055681845, 47-59. |
| 6 | Student Presentations | Etkili Sunum Teknikleri, Gürüz D., Temel Eğinli A., (2010), Detay Publishing, ISBN 6055681845, 61-66. |
| 7 | Preparation of General Presentation Planning | Etkili Sunum Teknikleri, Gürüz D., Temel Eğinli A., (2010), Detay Publishing, ISBN 6055681845, 69-87. |
| 8 | The Beginning, Middle, and Closing Sections of the Presentation | Etkili Sunum Teknikleri, Gürüz D., Temel Eğinli A., (2010), Detay Publishing, ISBN 6055681845, 87-109. |
| 9 | Student Presentations (Group) | |
| 10 | The Use of Voice and Responding During The Presentation | Etkili Sunum Teknikleri, Gürüz D., Temel Eğinli A., (2010), Detay Publishing, ISBN 6055681845,113-135. |
| 11 | Verbal Communication and Rehearsal | Etkili Sunum Teknikleri, Gürüz D., Temel Eğinli A., (2010), Detay Publishing, ISBN 6055681845,137-143. |
| 12 | Student Presentations (Group), Summarising all topics | Etkili Sunum Teknikleri, Gürüz D., Temel Eğinli A., (2010), Detay Publishing, ISBN 6055681845,149-186. |
| 13 | Meeting Management | |
| 14 | Student Presentations | |
| 15 | Student Presentations, Summarising all topics | |
| 16 | Final Exam |
| Course Notes/Textbooks | Etkili Sunum Teknikleri, Gürüz D., Temel Eğinli A., (2010), Detay Publishing, ISBN 6055681845. |
| Suggested Readings/Materials | Toplantı ve Sunum Teknikleri, Sarıdoğan E., (2013), Papatya Bilim, ISBN 6054220564. |
EVALUATION SYSTEM
| Semester Activities | Number | Weigthing |
| Participation |
1
|
10
|
| Laboratory / Application | ||
| Field Work | ||
| Quizzes / Studio Critiques | ||
| Portfolio | ||
| Homework / Assignments | ||
| Presentation / Jury |
5
|
50
|
| Project | ||
| Seminar / Workshop | ||
| Oral Exams | ||
| Midterm | ||
| Final Exam |
1
|
40
|
| Total |
| Weighting of Semester Activities on the Final Grade |
6
|
60
|
| Weighting of End-of-Semester Activities on the Final Grade |
1
|
40
|
| Total |
ECTS / WORKLOAD TABLE
| Semester Activities | Number | Duration (Hours) | Workload |
|---|---|---|---|
| Theoretical Course Hours (Including exam week: 16 x total hours) |
16
|
1
|
16
|
| Laboratory / Application Hours (Including exam week: '.16.' x total hours) |
16
|
2
|
32
|
| Study Hours Out of Class |
14
|
1
|
14
|
| Field Work |
0
|
||
| Quizzes / Studio Critiques |
0
|
||
| Portfolio |
0
|
||
| Homework / Assignments |
0
|
||
| Presentation / Jury |
5
|
4
|
20
|
| Project |
0
|
||
| Seminar / Workshop |
0
|
||
| Oral Exam |
0
|
||
| Midterms |
0
|
||
| Final Exam |
1
|
8
|
8
|
| Total |
90
|
COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP
|
#
|
Program Competencies/Outcomes |
* Contribution Level
|
||||
|
1
|
2
|
3
|
4
|
5
|
||
| 1 | To able to learn the concepts, methods and tools of Call Center Services |
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| 2 | To be able to interpret and evaluate data in the call center area using basic knowledge of sales techniques and customer relationship management. |
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| 3 | To be able to analyze and create strategy, cost, income and quality measures. |
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| 4 | To be able to critically evaluate the basic knowledge and skills acquired in the field of call center services. |
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| 5 | To be able to produce practical solutions to complex problems that are encountered and unpredicted in practice and ability to have make the right decision. |
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| 6 | To be able to follow the information in the field and communicate with colleagues as determined by the European Language Portfolio A2 level. |
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| 7 | To be able to internalize the need to obey the values of business ethics and will be able to have and apply the social, scientific and ethical values in the stages of the collection of data, interpretation, dissemination and implementation. |
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| 8 | To be able to use informatics and communication technologies with computer programs in a level that required by the Call Center Services field. |
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| 9 | To be able to adopt a lifelong learning approach, and will be able to do studies for renewing and improving their knowledge continuously. |
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| 10 | To be able to work efficiently and effectively, learn how to be a team member, take responsibilities, be open minded, constructive, open to criticism and have self confidence |
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*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest
SOCIAL MEDIA