VOCATIONAL SCHOOL
Department of Call Center Services (Turkish)
SOCIAL MEDIA
BILT 100 | Course Introduction and Application Information
| Course Name |
Introduction to Computer and Information Technology
|
|
Code
|
Semester
|
Theory
(hour/week) |
Application/Lab
(hour/week) |
Local Credits
|
ECTS
|
|
BILT 100
|
Spring
|
0
|
2
|
1
|
3
|
| Prerequisites |
None
|
|||||
| Course Language |
Turkish
|
|||||
| Course Type |
Required
|
|||||
| Course Level |
Short Cycle
|
|||||
| Mode of Delivery | - | |||||
| Teaching Methods and Techniques of the Course | Lecture / Presentation | |||||
| Course Coordinator | ||||||
| Course Lecturer(s) | ||||||
| Assistant(s) | - | |||||
| Course Objectives | At the end of this course, students will be able to apply general principles in computer use also will be able to know the characteristics of MS Word, MS Excel and MS Power Point program and will be able to practice with these programs. |
| Learning Outcomes |
The students who succeeded in this course;
|
| Course Description | This course includespplication and content of the Microsoft Office programs. |
|
|
Core Courses | |
| Major Area Courses | ||
| Supportive Courses | ||
| Media and Management Skills Courses | ||
| Transferable Skill Courses |
WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES
| Week | Subjects | Related Preparation |
| 1 | Introduction to the concepts of computer terminology | |
| 2 | Introduction to microsoft word and model practices | Osman Gürkan, "Microsoft Office 2016", Nirvana Yayınları (2016), pp. 5-29. |
| 3 | Microsoft word: Model practices | Microsoft Office 2010, Nirvana Yayınları, 2013. Section 1 |
| 4 | Microsoft word: Model practices (Google documents and Microsoft word online) | Microsoft Office 2010, Nirvana Yayınları, 2013. Section 2 |
| 5 | Introduction to Microsoft powerpoint and model practices | Microsoft Office 2010, Nirvana Yayınları, 2013. Section 2 |
| 6 | Microsoft powerpoint: model practices | Microsoft Office 2010, Nirvana Yayınları, 2013. Section 3 |
| 7 | Microsoft powerpoint: Model practices (Google slides and Microsoft powerpoint online) | Microsoft Office 2010, Nirvana Yayınları, 2013. Section 3 |
| 8 | Midterm exam | Microsoft Office 2010, Nirvana Yayınları, 2013. Section 3 |
| 9 | Introduction to Microsoft excel and model practices | Microsoft Office 2010, Nirvana Yayınları, 2013. Section 4 |
| 10 | Microsoft excel: model practices | Microsoft Office 2010, Nirvana Yayınları, 2013. Section 4 |
| 11 | Microsoft excel: Model practices (Google e-tables, Microsoft excel online) | Microsoft Office 2010, Nirvana Yayınları, 2013. Section 1-2-3-4. |
| 12 | Research and presentation week | Microsoft Office 2010, Nirvana Yayınları, 2013. Section 1-2-3-4. |
| 13 | Research and presentation week | Microsoft Office 2010, Nirvana Yayınları, 2013. Section 1-2-3-4. |
| 14 | General review in Microsoft word, powerpoint and excel (model practices) | |
| 15 | Review of the semester | |
| 16 | Final |
| Course Notes/Textbooks | Osman Gürkan (2013). "Microsoft Office 2010", Nirvana Publishing. ISBN: 9789758878734. |
| Suggested Readings/Materials |
EVALUATION SYSTEM
| Semester Activities | Number | Weigthing |
| Participation |
1
|
10
|
| Laboratory / Application |
1
|
15
|
| Field Work | ||
| Quizzes / Studio Critiques | ||
| Portfolio | ||
| Homework / Assignments | ||
| Presentation / Jury |
1
|
15
|
| Project | ||
| Seminar / Workshop | ||
| Oral Exams | ||
| Midterm |
1
|
20
|
| Final Exam |
1
|
40
|
| Total |
| Weighting of Semester Activities on the Final Grade |
4
|
60
|
| Weighting of End-of-Semester Activities on the Final Grade |
1
|
40
|
| Total |
ECTS / WORKLOAD TABLE
| Semester Activities | Number | Duration (Hours) | Workload |
|---|---|---|---|
| Theoretical Course Hours (Including exam week: 16 x total hours) |
16
|
0
|
|
| Laboratory / Application Hours (Including exam week: '.16.' x total hours) |
16
|
2
|
32
|
| Study Hours Out of Class |
0
|
||
| Field Work |
0
|
||
| Quizzes / Studio Critiques |
0
|
||
| Portfolio |
0
|
||
| Homework / Assignments |
0
|
||
| Presentation / Jury |
1
|
15
|
15
|
| Project |
0
|
||
| Seminar / Workshop |
0
|
||
| Oral Exam |
0
|
||
| Midterms |
1
|
18
|
18
|
| Final Exam |
1
|
23
|
23
|
| Total |
88
|
COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP
|
#
|
Program Competencies/Outcomes |
* Contribution Level
|
||||
|
1
|
2
|
3
|
4
|
5
|
||
| 1 | To able to learn the concepts, methods and tools of Call Center Services |
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| 2 | To be able to interpret and evaluate data in the call center area using basic knowledge of sales techniques and customer relationship management. |
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| 3 | To be able to analyze and create strategy, cost, income and quality measures. |
|||||
| 4 | To be able to critically evaluate the basic knowledge and skills acquired in the field of call center services. |
|||||
| 5 | To be able to produce practical solutions to complex problems that are encountered and unpredicted in practice and ability to have make the right decision. |
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| 6 | To be able to follow the information in the field and communicate with colleagues as determined by the European Language Portfolio A2 level. |
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| 7 | To be able to internalize the need to obey the values of business ethics and will be able to have and apply the social, scientific and ethical values in the stages of the collection of data, interpretation, dissemination and implementation. |
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| 8 | To be able to use informatics and communication technologies with computer programs in a level that required by the Call Center Services field. |
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| 9 | To be able to adopt a lifelong learning approach, and will be able to do studies for renewing and improving their knowledge continuously. |
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| 10 | To be able to work efficiently and effectively, learn how to be a team member, take responsibilities, be open minded, constructive, open to criticism and have self confidence |
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*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest
SOCIAL MEDIA