VOCATIONAL SCHOOL
Department of Call Center Services (Turkish)
SOCIAL MEDIA
MCMH 235 | Course Introduction and Application Information
| Course Name |
Keyboard Techniques
|
|
Code
|
Semester
|
Theory
(hour/week) |
Application/Lab
(hour/week) |
Local Credits
|
ECTS
|
|
MCMH 235
|
Fall/Spring
|
1
|
2
|
2
|
3
|
| Prerequisites |
None
|
|||||
| Course Language |
Turkish
|
|||||
| Course Type |
Elective
|
|||||
| Course Level |
Short Cycle
|
|||||
| Mode of Delivery | - | |||||
| Teaching Methods and Techniques of the Course | - | |||||
| Course Coordinator | - | |||||
| Course Lecturer(s) | - | |||||
| Assistant(s) | - | |||||
| Course Objectives | The main aim of this course is to teach the keyboard usage techniques to the students. |
| Learning Outcomes |
The students who succeeded in this course;
|
| Course Description | In this course, students will learn two different keyboard layouts; F and Q, the functions of the keyboard keys, using the letter keys, punctuation and number keys, writing text, speed applications with hands and fingers, the rules for positioning, resting movements and will gain the ability to type fast with all 10 fingers on F Keyboard. |
|
|
Core Courses | |
| Major Area Courses | ||
| Supportive Courses |
X
|
|
| Media and Management Skills Courses | ||
| Transferable Skill Courses |
WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES
| Week | Subjects | Related Preparation |
| 1 | Introduction | |
| 2 | Writing Text on Computer | Öztoprak, M.T., Koç, Ö., 2007. Klavye Teknikleri, 1. Press. Chapter 1 |
| 3 | Tips for Using the Microsoft Word Writing Program | Öztoprak, M.T., Koç, Ö., 2007. Klavye Teknikleri, 1. Press. Chapter 2 |
| 4 | F Keyboard Basic Sequence Keys | Öztoprak, M.T., Koç, Ö., 2007. Klavye Teknikleri, 1. Press. Chapter 3 |
| 5 | Up and Down Keys | Öztoprak, M.T., Koç, Ö., 2007. Klavye Teknikleri, 1. Press. Chapter 4 |
| 6 | Writing Rules and Punctuation | Öztoprak, M.T., Koç, Ö., 2007. Klavye Teknikleri, 1. Press. Chapter 5 |
| 7 | Midterm Exam | Midterm Exam |
| 8 | Figures and Symbols | Öztoprak, M.T., Koç, Ö., 2007. Klavye Teknikleri, 1. Press. Chapter 6 |
| 9 | Free Writing Studies | Öztoprak, M.T., Koç, Ö., 2007. Klavye Teknikleri, 1. Press. Chapter 7 |
| 10 | Sentence Writing and Speed Test | Öztoprak, M.T., Koç, Ö., 2007. Klavye Teknikleri, 1. Press. Chapter 8 |
| 11 | Dictation Applications and Speed Test | Öztoprak, M.T., Koç, Ö., 2007. Klavye Teknikleri, 1. Press. Chapter 9 |
| 12 | Spelling Mistakes and Calculations | Öztoprak, M.T., Koç, Ö., 2007. Klavye Teknikleri, 1. Press. Chapter 10 |
| 13 | Spelling Mistakes and Calculations | Öztoprak, M.T., Koç, Ö., 2007. Klavye Teknikleri, 1. Press. Chapter 10 |
| 14 | Letter Writing | Öztoprak, M.T., Koç, Ö., 2007. Klavye Teknikleri, 1. Press. Chapter 11 |
| 15 | Review of the semester | Course Notes |
| 16 | Final Exam | Final Exam |
| Course Notes/Textbooks | Öztoprak, M.T., Koç, Ö., 2007. Klavye Teknikleri, 1. Press. |
| Suggested Readings/Materials | Adım Adım Microsoft Office Word, Arkadaş Publisher, 2007. ISBN: 9789755095394. |
EVALUATION SYSTEM
| Semester Activities | Number | Weigthing |
| Participation |
1
|
10
|
| Laboratory / Application | ||
| Field Work | ||
| Quizzes / Studio Critiques | ||
| Portfolio | ||
| Homework / Assignments | ||
| Presentation / Jury |
1
|
30
|
| Project | ||
| Seminar / Workshop | ||
| Oral Exams | ||
| Midterm |
1
|
30
|
| Final Exam |
1
|
30
|
| Total |
| Weighting of Semester Activities on the Final Grade |
3
|
70
|
| Weighting of End-of-Semester Activities on the Final Grade |
1
|
30
|
| Total |
ECTS / WORKLOAD TABLE
| Semester Activities | Number | Duration (Hours) | Workload |
|---|---|---|---|
| Theoretical Course Hours (Including exam week: 16 x total hours) |
16
|
1
|
16
|
| Laboratory / Application Hours (Including exam week: '.16.' x total hours) |
16
|
0
|
|
| Study Hours Out of Class |
15
|
1
|
15
|
| Field Work |
0
|
||
| Quizzes / Studio Critiques |
0
|
||
| Portfolio |
0
|
||
| Homework / Assignments |
0
|
||
| Presentation / Jury |
1
|
10
|
10
|
| Project |
0
|
||
| Seminar / Workshop |
0
|
||
| Oral Exam |
0
|
||
| Midterms |
1
|
10
|
10
|
| Final Exam |
1
|
10
|
10
|
| Total |
61
|
COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP
|
#
|
Program Competencies/Outcomes |
* Contribution Level
|
||||
|
1
|
2
|
3
|
4
|
5
|
||
| 1 | To able to learn the concepts, methods and tools of Call Center Services |
|||||
| 2 | To be able to interpret and evaluate data in the call center area using basic knowledge of sales techniques and customer relationship management. |
|||||
| 3 | To be able to analyze and create strategy, cost, income and quality measures. |
|||||
| 4 | To be able to critically evaluate the basic knowledge and skills acquired in the field of call center services. |
|||||
| 5 | To be able to produce practical solutions to complex problems that are encountered and unpredicted in practice and ability to have make the right decision. |
|||||
| 6 | To be able to follow the information in the field and communicate with colleagues as determined by the European Language Portfolio A2 level. |
|||||
| 7 | To be able to internalize the need to obey the values of business ethics and will be able to have and apply the social, scientific and ethical values in the stages of the collection of data, interpretation, dissemination and implementation. |
|||||
| 8 | To be able to use informatics and communication technologies with computer programs in a level that required by the Call Center Services field. |
|||||
| 9 | To be able to adopt a lifelong learning approach, and will be able to do studies for renewing and improving their knowledge continuously. |
|||||
| 10 | To be able to work efficiently and effectively, learn how to be a team member, take responsibilities, be open minded, constructive, open to criticism and have self confidence |
|||||
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest
SOCIAL MEDIA