VOCATIONAL SCHOOL
Department of Call Center Services (Turkish)
SOCIAL MEDIA
MINT 230 | Course Introduction and Application Information
| Course Name |
Professional Ethics
|
|
Code
|
Semester
|
Theory
(hour/week) |
Application/Lab
(hour/week) |
Local Credits
|
ECTS
|
|
MINT 230
|
Fall
|
3
|
0
|
3
|
3
|
| Prerequisites |
None
|
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| Course Language |
Turkish
|
|||||
| Course Type |
Required
|
|||||
| Course Level |
Short Cycle
|
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| Mode of Delivery | - | |||||
| Teaching Methods and Techniques of the Course | - | |||||
| Course Coordinator | - | |||||
| Course Lecturer(s) | ||||||
| Assistant(s) | - | |||||
| Course Objectives | With this course student will be given the competence related to professional ethics. |
| Learning Outcomes |
The students who succeeded in this course;
|
| Course Description | To analyze the concepts of ethics and morality. To analyze the concepts of ethics and morality. To analyze the ethics systems. To examine the concept of social responsibility. |
|
|
Core Courses | |
| Major Area Courses | ||
| Supportive Courses | ||
| Media and Management Skills Courses | ||
| Transferable Skill Courses |
WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES
| Week | Subjects | Related Preparation |
| 1 | Introduction to the course | - |
| 2 | The concept of ethics and basic concepts in ethics | The concept of ethics and basic concepts in ethics Aydın, İ. (2016). Akademik Etik, Ankara: Pegem Akademi. ISBN 978-605-318-515-4. s.45-56. Tepe, H. (2001) (Editör). Etik ve Meslek Etikleri, Ankara: Türkiye Felsefe Kurumu Yayınları. ISBN 978-975-7748-26-7. s.27-43. Pieper, A. (2012). Etiğe Giriş, İstanbul: Ayrıntı Yayınları. ISBN 978-975-539-194-6. s. 30-51. |
| 3 | Concepts of ethics and morality. Distinguish the concepts of ethics and morality. | Bahar, E. (2014). Meslek Etiği, İstanbul: Detay Yayıncılık. ISBN 978-605-4940-30-1. S.-27-39. Cevizci, A. (2018). Etik-Ahlak Felsefesi, (Üçüncü baskı). İstanbul: Say Yayınları. ISBN 978-605-02-0336-3. s.11-33 |
| 4 | Ethical Systems | Öztürk Başpınar N. ve Çakıroğlu D. (2014). Meslek Etiği, s.32-40. |
| 5 | Science, Science Ethics and Ethical Violation Examples | Aydın, İ. (2016). Akademik Etik, Ankara: Pegem Akademi. ISBN 978-605-318-515-4. s.65-71. Video: Stanley Milgram Experiment |
| 6 | Ethics and technology: Technological developments and a discussion on new ethical problems in our lives | İyi S. ve Tepe, H. (2013). Etik, (Üçüncü baskı). Ankara: Anadolu Üniversitesi Yayınları. ISBN 978-975-06-1030-1 s. 107-118. Movie: Black Mirror, White Christmas (TV Episode) Director: Carl Tibbets |
| 7 | Midterm exam | - |
| 8 | The concept of Professional Ethics | Öztürk Başpınar, N. ve Çakıroğlu, D. (2014). Meslek Etiği, (Üçüncü baskı). Ankara: Nobel Yayın Dağıtım. ISBN 978-605-5426-10-1. s.59-76. |
| 9 | Professional ethical principles | Bahar, E. (2014). Meslek Etiği, İstanbul: Detay Yayıncılık. ISBN 978-605-4940-30-1 S.-70-85. |
| 10 | Professional corruption. The results of unethical behaviors in the professional life | Öztürk Başpınar, N. ve Çakıroğlu, D. (2014). Meslek Etiği, (Üçüncü baskı). Ankara: Nobel Yayın Dağıtım. ISBN 978-605-5426-10-1. s.155-173. |
| 11 | Social responsibility | Bahar, E. (2014). Meslek Etiği, İstanbul: Detay Yayıncılık. ISBN 978-605-4940-30-1 S.-125-158. |
| 12 | Today’s ethical opinion and it’s perspective on practical problems | İyi S. ve Tepe, H. (2013). Etik, (Üçüncü baskı). Ankara: Anadolu Üniversitesi Yayınları. ISBN 978-975-06-1030-1 s.106-130 |
| 13 | Contemporary debates in ethics (Genetic intervention, penalty of death, euthanasia, animal testing, surveillance society) | Tepe, H. (2001) (Editör). Etik ve Meslek Etikleri, (Üçüncü baskı). Ankara: Türkiye Felsefe Kurumu Yayınları. ISBN 978-975-7748-26-7. s. 67-83, 91-123, 123-141. |
| 14 | Student presentations | - |
| 15 | Review of the semester | |
| 16 | Final |
| Course Notes/Textbooks | Öztürk Başpınar, N. ve Çakıroğlu, D. (2014). Meslek Etiği, (Üçüncü baskı). Ankara: Nobel Yayın Dağıtım. ISBN 978-605-5426-10-1 |
| Suggested Readings/Materials | Aydın, İ. (2016). Akademik Etik, Ankara: Pegem Akademi. ISBN 978-605-318-515-4 Bahar, E. (2014). Meslek Etiği, İstanbul: Detay Yayıncılık. ISBN 978-605-4940-30-1 Cevizci, A. (2018). Etik-Ahlak Felsefesi, (Üçüncü baskı). İstanbul: Say Yayınları. ISBN 978-605-02-0336-3 İyi S. ve Tepe, H. (2013). Etik, (Üçüncü baskı). Ankara: Anadolu Üniversitesi Yayınları. ISBN 978-975-06-1030-1 Pieper, A. (2012). Etiğe Giriş, İstanbul: Ayrıntı Yayınları. ISBN 978-975-539-194-6 Tepe, H. (2001) (Editör). Etik ve Meslek Etikleri, (Üçüncü baskı). Ankara: Türkiye Felsefe Kurumu Yayınları. ISBN 978-975-7748-26-7 |
EVALUATION SYSTEM
| Semester Activities | Number | Weigthing |
| Participation |
1
|
10
|
| Laboratory / Application | ||
| Field Work | ||
| Quizzes / Studio Critiques | ||
| Portfolio | ||
| Homework / Assignments |
1
|
20
|
| Presentation / Jury | ||
| Project | ||
| Seminar / Workshop | ||
| Oral Exams | ||
| Midterm |
1
|
30
|
| Final Exam |
1
|
40
|
| Total |
| Weighting of Semester Activities on the Final Grade |
4
|
60
|
| Weighting of End-of-Semester Activities on the Final Grade |
1
|
40
|
| Total |
ECTS / WORKLOAD TABLE
| Semester Activities | Number | Duration (Hours) | Workload |
|---|---|---|---|
| Theoretical Course Hours (Including exam week: 16 x total hours) |
16
|
3
|
48
|
| Laboratory / Application Hours (Including exam week: '.16.' x total hours) |
16
|
0
|
|
| Study Hours Out of Class |
16
|
1
|
16
|
| Field Work |
0
|
||
| Quizzes / Studio Critiques |
0
|
||
| Portfolio |
0
|
||
| Homework / Assignments |
2
|
5
|
10
|
| Presentation / Jury |
0
|
||
| Project |
0
|
||
| Seminar / Workshop |
0
|
||
| Oral Exam |
0
|
||
| Midterms |
1
|
5
|
5
|
| Final Exam |
1
|
10
|
10
|
| Total |
89
|
COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP
|
#
|
Program Competencies/Outcomes |
* Contribution Level
|
||||
|
1
|
2
|
3
|
4
|
5
|
||
| 1 | To able to learn the concepts, methods and tools of Call Center Services |
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| 2 | To be able to interpret and evaluate data in the call center area using basic knowledge of sales techniques and customer relationship management. |
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| 3 | To be able to analyze and create strategy, cost, income and quality measures. |
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| 4 | To be able to critically evaluate the basic knowledge and skills acquired in the field of call center services. |
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| 5 | To be able to produce practical solutions to complex problems that are encountered and unpredicted in practice and ability to have make the right decision. |
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| 6 | To be able to follow the information in the field and communicate with colleagues as determined by the European Language Portfolio A2 level. |
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| 7 | To be able to internalize the need to obey the values of business ethics and will be able to have and apply the social, scientific and ethical values in the stages of the collection of data, interpretation, dissemination and implementation. |
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| 8 | To be able to use informatics and communication technologies with computer programs in a level that required by the Call Center Services field. |
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| 9 | To be able to adopt a lifelong learning approach, and will be able to do studies for renewing and improving their knowledge continuously. |
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| 10 | To be able to work efficiently and effectively, learn how to be a team member, take responsibilities, be open minded, constructive, open to criticism and have self confidence |
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*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest
SOCIAL MEDIA