VOCATIONAL SCHOOL
Department of Call Center Services (Turkish)
TRK 100 | Course Introduction and Application Information
Course Name |
Turkish
|
Code
|
Semester
|
Theory
(hour/week) |
Application/Lab
(hour/week) |
Local Credits
|
ECTS
|
TRK 100
|
Fall
|
4
|
0
|
4
|
4
|
Prerequisites |
None
|
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Course Language |
Turkish
|
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Course Type |
Required
|
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Course Level |
-
|
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Mode of Delivery | - | |||||
Teaching Methods and Techniques of the Course | DiscussionQ&ALecture / Presentation | |||||
Course Coordinator | ||||||
Course Lecturer(s) | ||||||
Assistant(s) | - |
Course Objectives | The objective of this course is to show the students characteristics and rules of Turkish Language through examples; make them achieve the habit and skill of showing their emotions, thoughts, plans, impressions, observations, and experiences efficiently in writing and verbally; develop their vocabulary with the help of written and verbal texts; teach them the rules of comprehending the texts they read or programs they listen to accurately; develop their language skills which form the basis of the communication between individuals and populace. |
Learning Outcomes |
The students who succeeded in this course;
|
Course Description | Students will be taught how to use the written and verbal communication tools accurately and efficiently in this course. Various types of verbal and written statements will be examined through a critical point of view by doing exercises on understanding, telling, reading, and writing. Punctuation and spelling rules, which are basis of written statement, will be taught and accurate usage of these rules for efficient and strong expression will be provided. As for verbal statement, students will be taught how to use the body language, use accent and intonation elaborately, and use presentation techniques. |
|
Core Courses | |
Major Area Courses | ||
Supportive Courses | ||
Media and Management Skills Courses | ||
Transferable Skill Courses |
WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES
Week | Subjects | Related Preparation |
1 | Communication (Elements of Communication) | Yakıcı, A., Yücel, M., (...)& Yelok,S. (2010). Türk Dili ve Kompozisyon Bilgileri, Yargı Publishing house, Ankara, p. 1-16 |
2 | Languages in the Wold and the Place of Turkish among World Languages | Yakıcı, A., Yücel, M., (...)& Yelok,S. (2010). Türk Dili ve Kompozisyon Bilgileri, Yargı Publishing house, Ankara, p. 39-44 |
3 | Languages in the World and the Place of Turkish among World Languages | Yakıcı, A., Yücel, M., (...)& Yelok,S. (2010). Türk Dili ve Kompozisyon Bilgileri, Yargı Publishing house, Ankara, p. 45-76 |
4 | Culture and Cultural Elements | Yakıcı, A., Yücel, M., (...)& Yelok,S. (2010). Türk Dili ve Kompozisyon Bilgileri, Yargı Publishing house, Ankara,p. 18-38 |
5 | Writing Rules (Correctional Mark, Writing Some Words and Attachments, Where Lowercase Letters Are Used, Where Capital Letters Are Used) | Yakıcı, A., Yücel, M., (...)& Yelok,S. (2010). Türk Dili ve Kompozisyon Bilgileri, Yargı Publishing house, Ankara, p. 147-165 |
6 | Writting And Rules Of Punctuation Marks (Spelling of compound words, spelling of idioms, spelling of dilemmas, spelling of common words, spelling of foreign nouns) | Yakıcı, A., Yücel, M., (...)& Yelok,S. (2010). Türk Dili ve Kompozisyon Bilgileri, Yargı Publishing house, Ankara, p. 170-175 |
7 | Punctuation Marks | Yakıcı, A., Yücel, M., (...)& Yelok,S. (2010). Türk Dili ve Kompozisyon Bilgileri, Yargı Publishing house, Ankara, p. 177-194 |
8 | Composition and Forms of Expression | Yakıcı, A., Yücel, M., (...)& Yelok,S. (2010). Türk Dili ve Kompozisyon Bilgileri, Yargı Publishing house, Ankara, p. 229-243 |
9 | Types of Writing (Official "Formal" Articles: Petition, Record, Decision) | Yakıcı, A., Yücel, M., (...)& Yelok,S. (2010). Türk Dili ve Kompozisyon Bilgileri, Yargı Publishing house, Ankara,, p. 245-262 |
10 | Writing Types (Official "Formal" Articles: Report, Business Letters, CV) | Yakıcı, A., Yücel, M., (...)& Yelok,S. (2010). Türk Dili ve Kompozisyon Bilgileri, Yargı Publishing house, Ankara, p. 264-292 |
11 | Types of Writing: Articles Transmitting Thoughts and Information: Clause, Article, Criticism, Essay, Letter…) | Yakıcı, A., Yücel, M., (...)& Yelok,S. (2010). Türk Dili ve Kompozisyon Bilgileri, Yargı Publishing house, Ankara, p. 357-404 |
12 | Types of Oral Expression (Open session, Symposium, Panel, Forum, Colloquium) | Yakıcı, A., Yücel, M., (...)& Yelok,S. (2010). Türk Dili ve Kompozisyon Bilgileri, Yargı Publishing house, Ankara, p. 441-446 |
13 | Types of Oral Expression (Conference, Discourse) | Yakıcı, A., Yücel, M., (...)& Yelok,S. (2010). Türk Dili ve Kompozisyon Bilgileri, Yargı Publishing house, Ankara, p. 446-464 |
14 | SCIENTIFIC RESEARCH AND EFFECTIVE PRESENTATION TECHNIQUES (Scientific Research) | Yakıcı, A., Yücel, M., (...)& Yelok,S. (2010). Türk Dili ve Kompozisyon Bilgileri, Yargı Publishing house, Ankara,p. 465-480 |
15 | Semester Review | |
16 | Final Sınavı |
Course Notes/Textbooks | Yakıcı, A., Yücel, M., (...)&Yelok,S. (2010). Türk Dili ve Kompozisyon Bilgileri, Yargı Publishing house, Ankara. |
Suggested Readings/Materials | Korkmaz, Z. (2003). Türk Dili ve Kompozisyon Bilgileri, 6. Baskı, Ankara:YargıYayınevi.. Önen,A. (2007). Türkçeyi Türkçe Konuşmak, İnkılap Yayınevi, İstanbul.
|
EVALUATION SYSTEM
Semester Activities | Number | Weigthing |
Participation |
1
|
10
|
Laboratory / Application | ||
Field Work | ||
Quizzes / Studio Critiques |
1
|
15
|
Portfolio | ||
Homework / Assignments | ||
Presentation / Jury | ||
Project | ||
Seminar / Workshop | ||
Oral Exams | ||
Midterm |
1
|
30
|
Final Exam |
1
|
45
|
Total |
Weighting of Semester Activities on the Final Grade |
3
|
55
|
Weighting of End-of-Semester Activities on the Final Grade |
1
|
45
|
Total |
ECTS / WORKLOAD TABLE
Semester Activities | Number | Duration (Hours) | Workload |
---|---|---|---|
Theoretical Course Hours (Including exam week: 16 x total hours) |
16
|
4
|
64
|
Laboratory / Application Hours (Including exam week: '.16.' x total hours) |
16
|
0
|
|
Study Hours Out of Class |
13
|
2
|
26
|
Field Work |
0
|
||
Quizzes / Studio Critiques |
1
|
2
|
2
|
Portfolio |
0
|
||
Homework / Assignments |
0
|
||
Presentation / Jury |
0
|
||
Project |
0
|
||
Seminar / Workshop |
0
|
||
Oral Exam |
0
|
||
Midterms |
1
|
12
|
12
|
Final Exam |
1
|
16
|
16
|
Total |
120
|
COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP
#
|
Program Competencies/Outcomes |
* Contribution Level
|
||||
1
|
2
|
3
|
4
|
5
|
||
1 | To able to learn the concepts, methods and tools of Call Center Services |
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2 | To be able to interpret and evaluate data in the call center area using basic knowledge of sales techniques and customer relationship management. |
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3 | To be able to analyze and create strategy, cost, income and quality measures. |
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4 | To be able to critically evaluate the basic knowledge and skills acquired in the field of call center services. |
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5 | To be able to produce practical solutions to complex problems that are encountered and unpredicted in practice and ability to have make the right decision. |
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6 | To be able to follow the information in the field and communicate with colleagues as determined by the European Language Portfolio A2 level. |
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7 | To be able to internalize the need to obey the values of business ethics and will be able to have and apply the social, scientific and ethical values in the stages of the collection of data, interpretation, dissemination and implementation. |
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8 | To be able to use informatics and communication technologies with computer programs in a level that required by the Call Center Services field. |
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9 | To be able to adopt a lifelong learning approach, and will be able to do studies for renewing and improving their knowledge continuously. |
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10 | To be able to work efficiently and effectively, learn how to be a team member, take responsibilities, be open minded, constructive, open to criticism and have self confidence |
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest