VOCATIONAL SCHOOL
Department of Call Center Services (Turkish)
ING 101 | Course Introduction and Application Information
Course Name |
English I
|
Code
|
Semester
|
Theory
(hour/week) |
Application/Lab
(hour/week) |
Local Credits
|
ECTS
|
ING 101
|
Fall
|
3
|
0
|
3
|
3
|
Prerequisites |
None
|
|||||
Course Language |
English
|
|||||
Course Type |
Required
|
|||||
Course Level |
Short Cycle
|
|||||
Mode of Delivery | - | |||||
Teaching Methods and Techniques of the Course | Group WorkQ&ALecture / Presentation | |||||
Course Coordinator | ||||||
Course Lecturer(s) | ||||||
Assistant(s) | - |
Course Objectives | The aim of this course is to provide students with reading, writing, listening and speaking skills at the beginner level (A1 level) in English language. |
Learning Outcomes |
The students who succeeded in this course;
|
Course Description | This is a compulsory English course which provides basic language skills such as reading, writing, listening and speaking at the beginning level. |
|
Core Courses | |
Major Area Courses | ||
Supportive Courses | ||
Media and Management Skills Courses | ||
Transferable Skill Courses |
WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES
Week | Subjects | Related Preparation |
1 | Introduction to the course | |
2 | 1A – A CAPPUCINO, PLEASE | English File Beginner Student's Book / Fourth Edition Christina Latham-Koenig, Clive Oxenden, Jerry Lambert pages: 6-7 978-0-19-402980-3 |
3 | 1B – WORLD MUSIC | English File Beginner Student's Book / Fourth Edition Christina Latham-Koenig, Clive Oxenden, Jerry Lambert pages: 8-9 978-0-19-402980-3 |
4 | 2A – ARE YOU ON HOLIDAY? | English File Beginner Student's Book / Fourth Edition Christina Latham-Koenig, Clive Oxenden, Jerry Lambert pages: 12-13 978-0-19-402980-3 |
5 | 2B – THAT’S MY BUS | English File Beginner Student's Book / Fourth Edition Christina Latham-Koenig, Clive Oxenden, Jerry Lambert pages: 14-15 978-0-19-402980-3 |
6 | 3A- WHERE ARE MY KEYS? | English File Beginner Student's Book / Fourth Edition Christina Latham-Koenig, Clive Oxenden, Jerry Lambert pages: 18-19 978-0-19-402980-3 |
7 | 3B- SOUVENIRS | English File Beginner Student's Book / Fourth Edition Christina Latham-Koenig, Clive Oxenden, Jerry Lambert pages: 20-21 978-0-19-402980-3 |
8 | 4A- MEET THE FAMILY - MIDTERM EXAM | English File Beginner Student's Book / Fourth Edition Christina Latham-Koenig, Clive Oxenden, Jerry Lambert pages: 24-25 978-0-19-402980-3 |
9 | 4B- THE PERFECT CAR | English File Beginner Student's Book / Fourth Edition Christina Latham-Koenig, Clive Oxenden, Jerry Lambert pages: 26-27 978-0-19-402980-3 |
10 | 5A- A BIG BREAKFAST | English File Beginner Student's Book / Fourth Edition Christina Latham-Koenig, Clive Oxenden, Jerry Lambert pages: 30-31 978-0-19-402980-3 |
11 | 5B – A VERY LONG FLIGHT | English File Beginner Student's Book / Fourth Edition Christina Latham-Koenig, Clive Oxenden, Jerry Lambert pages: 32-33 978-0-19-402980-3 |
12 | 6A- A SCHOOL REUNION | English File Beginner Student's Book / Fourth Edition Christina Latham-Koenig, Clive Oxenden, Jerry Lambert pages: 36-37 978-0-19-402980-3 |
13 | 6B- GOOD MORNING GOOD NIGHT - ASSIGNMENT 1 | English File Beginner Student's Book / Fourth Edition Christina Latham-Koenig, Clive Oxenden, Jerry Lambert pages: 38-39-40 978-0-19-402980-3 |
14 | WRITING PRACTICE | English File Beginner Student's Book / Fourth Edition Christina Latham-Koenig, Clive Oxenden, Jerry Lambert pages: 39 978-0-19-402980-3 |
15 | Revision ASSIGNMENT 2 | English File Beginner Student's Book / Fourth Edition Christina Latham-Koenig, Clive Oxenden, Jerry Lambert pages: 6-40 978-0-19-402980-3 |
16 | Final |
Course Notes/Textbooks | English File Beginner Student's Book / Fourth Edition Christina Latham-Koenig, Clive Oxenden, Jerry Lambert ISBN: 978-0-19-403116-5 |
Suggested Readings/Materials | English File Beginner Workbook with Key / Fourth Edition Christina Latham-Koenig, Clive Oxenden, Jerry Lambert ISBN: 978-0-19-403118-9 |
EVALUATION SYSTEM
Semester Activities | Number | Weigthing |
Participation | ||
Laboratory / Application | ||
Field Work | ||
Quizzes / Studio Critiques | ||
Portfolio | ||
Homework / Assignments |
1
|
30
|
Presentation / Jury | ||
Project | ||
Seminar / Workshop | ||
Oral Exams | ||
Midterm |
1
|
30
|
Final Exam |
1
|
40
|
Total |
Weighting of Semester Activities on the Final Grade |
3
|
60
|
Weighting of End-of-Semester Activities on the Final Grade |
1
|
40
|
Total |
ECTS / WORKLOAD TABLE
Semester Activities | Number | Duration (Hours) | Workload |
---|---|---|---|
Theoretical Course Hours (Including exam week: 16 x total hours) |
16
|
3
|
48
|
Laboratory / Application Hours (Including exam week: '.16.' x total hours) |
16
|
0
|
|
Study Hours Out of Class |
16
|
1
|
16
|
Field Work |
0
|
||
Quizzes / Studio Critiques |
0
|
||
Portfolio |
0
|
||
Homework / Assignments |
3
|
2
|
6
|
Presentation / Jury |
0
|
||
Project |
0
|
||
Seminar / Workshop |
0
|
||
Oral Exam |
0
|
||
Midterms |
1
|
10
|
10
|
Final Exam |
1
|
10
|
10
|
Total |
90
|
COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP
#
|
Program Competencies/Outcomes |
* Contribution Level
|
||||
1
|
2
|
3
|
4
|
5
|
||
1 | To able to learn the concepts, methods and tools of Call Center Services |
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2 | To be able to interpret and evaluate data in the call center area using basic knowledge of sales techniques and customer relationship management. |
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3 | To be able to analyze and create strategy, cost, income and quality measures. |
|||||
4 | To be able to critically evaluate the basic knowledge and skills acquired in the field of call center services. |
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5 | To be able to produce practical solutions to complex problems that are encountered and unpredicted in practice and ability to have make the right decision. |
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6 | To be able to follow the information in the field and communicate with colleagues as determined by the European Language Portfolio A2 level. |
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7 | To be able to internalize the need to obey the values of business ethics and will be able to have and apply the social, scientific and ethical values in the stages of the collection of data, interpretation, dissemination and implementation. |
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8 | To be able to use informatics and communication technologies with computer programs in a level that required by the Call Center Services field. |
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9 | To be able to adopt a lifelong learning approach, and will be able to do studies for renewing and improving their knowledge continuously. |
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10 | To be able to work efficiently and effectively, learn how to be a team member, take responsibilities, be open minded, constructive, open to criticism and have self confidence |
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest