VOCATIONAL SCHOOL
Department of Call Center Services (Turkish)
SOCIAL MEDIA
IUE 100 | Course Introduction and Application Information
| Course Name |
Orientation and Career Planning
|
|
Code
|
Semester
|
Theory
(hour/week) |
Application/Lab
(hour/week) |
Local Credits
|
ECTS
|
|
IUE 100
|
Fall
|
1
|
0
|
1
|
2
|
| Prerequisites |
None
|
|||||
| Course Language |
English
|
|||||
| Course Type |
Required
|
|||||
| Course Level |
First Cycle
|
|||||
| Mode of Delivery | - | |||||
| Teaching Methods and Techniques of the Course | Lecture / Presentation | |||||
| Course Coordinator | ||||||
| Course Lecturer(s) | - | |||||
| Assistant(s) | - | |||||
| Course Objectives | This course aims to prepare students for university education and campus life and enable them to develop their academic, social and personal skills needed during university education and guide the students to prepare for their professional career. |
| Learning Outcomes |
The students who succeeded in this course;
|
| Course Description | The course will help students recognize the skills needed for university life and their career goals. These skills include self-awareness, goal setting, time management, effective communication, mindfulness and analytical thinking. The course will also raise students’ awareness on problems such as addiction and bullying. |
|
|
Core Courses | |
| Major Area Courses | ||
| Supportive Courses | ||
| Media and Management Skills Courses | ||
| Transferable Skill Courses |
WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES
| Week | Subjects | Related Preparation |
| 1 | Introduction: Aims and Expectations University Life: Academic units, administrative units, and student clubs | Videos and presentations in the Learning Management System |
| 2 | Academic Skills: Learning to learn | Presentation in the Learning Management System |
| 3 | Academic Skills: Instructional technologies | Presentation in the Learning Management System |
| 4 | Academic Skills: Notetaking and academic reading | Presentations in the Learning Management System |
| 5 | Academic Skills: Accessing information and academic integrity | Presentations in the Learning Management System |
| 6 | Effective time management | Presentation in the Learning Management System |
| 7 | Analytical thinking | Presentation in the Learning Management System |
| 8 | Goal setting and self-awareness | Presentations in the Learning Management System |
| 9 | Effective communication and Entrepreneurship | Videos in the Learning Management System |
| 10 | Addiction and Mindfulness | Video in the Learning Management System |
| 11 | Bullying | Video in the Learning Management System |
| 12 | Career Talks I: Experiences, Success and Failure Stories | Videos in the Learning Management System |
| 13 | Career Talks II: Experiences, Success and Failure Stories | Videos in the Learning Management System |
| 14 | CV writing and job interviews | Presentations in the Learning Management System |
| 15 | Review of the Semester | |
| 16 | Review of the Semester |
| Course Notes/Textbooks | NA |
| Suggested Readings/Materials | NA |
EVALUATION SYSTEM
| Semester Activities | Number | Weigthing |
| Participation |
1
|
30
|
| Laboratory / Application | ||
| Field Work | ||
| Quizzes / Studio Critiques | ||
| Portfolio | ||
| Homework / Assignments |
1
|
70
|
| Presentation / Jury | ||
| Project | ||
| Seminar / Workshop | ||
| Oral Exams | ||
| Midterm |
-
|
-
|
| Final Exam | ||
| Total |
| Weighting of Semester Activities on the Final Grade |
2
|
100
|
| Weighting of End-of-Semester Activities on the Final Grade | ||
| Total |
ECTS / WORKLOAD TABLE
| Semester Activities | Number | Duration (Hours) | Workload |
|---|---|---|---|
| Theoretical Course Hours (Including exam week: 16 x total hours) |
16
|
1
|
16
|
| Laboratory / Application Hours (Including exam week: '.16.' x total hours) |
16
|
0
|
|
| Study Hours Out of Class |
14
|
1
|
14
|
| Field Work |
0
|
||
| Quizzes / Studio Critiques |
0
|
||
| Portfolio |
0
|
||
| Homework / Assignments |
1
|
20
|
20
|
| Presentation / Jury |
0
|
||
| Project |
0
|
||
| Seminar / Workshop |
0
|
||
| Oral Exam |
0
|
||
| Midterms |
-
|
-
|
0
|
| Final Exam |
0
|
||
| Total |
50
|
COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP
|
#
|
Program Competencies/Outcomes |
* Contribution Level
|
||||
|
1
|
2
|
3
|
4
|
5
|
||
| 1 | To able to learn the concepts, methods and tools of Call Center Services |
|||||
| 2 | To be able to interpret and evaluate data in the call center area using basic knowledge of sales techniques and customer relationship management. |
|||||
| 3 | To be able to analyze and create strategy, cost, income and quality measures. |
|||||
| 4 | To be able to critically evaluate the basic knowledge and skills acquired in the field of call center services. |
|||||
| 5 | To be able to produce practical solutions to complex problems that are encountered and unpredicted in practice and ability to have make the right decision. |
|||||
| 6 | To be able to follow the information in the field and communicate with colleagues as determined by the European Language Portfolio A2 level. |
|||||
| 7 | To be able to internalize the need to obey the values of business ethics and will be able to have and apply the social, scientific and ethical values in the stages of the collection of data, interpretation, dissemination and implementation. |
|||||
| 8 | To be able to use informatics and communication technologies with computer programs in a level that required by the Call Center Services field. |
|||||
| 9 | To be able to adopt a lifelong learning approach, and will be able to do studies for renewing and improving their knowledge continuously. |
|||||
| 10 | To be able to work efficiently and effectively, learn how to be a team member, take responsibilities, be open minded, constructive, open to criticism and have self confidence |
|||||
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest
SOCIAL MEDIA