VOCATIONAL SCHOOL
Department of Civil Aviation Transportation Management (Turkish)
HYHY 202 | Course Introduction and Application Information
Course Name |
Passenger Services II
|
Code
|
Semester
|
Theory
(hour/week) |
Application/Lab
(hour/week) |
Local Credits
|
ECTS
|
HYHY 202
|
Spring
|
2
|
2
|
3
|
4
|
Prerequisites |
None
|
|||||
Course Language |
Turkish
|
|||||
Course Type |
Required
|
|||||
Course Level |
Short Cycle
|
|||||
Mode of Delivery | face to face | |||||
Teaching Methods and Techniques of the Course | Q&ACritical feedbackLecture / Presentation | |||||
Course Coordinator | - | |||||
Course Lecturer(s) | ||||||
Assistant(s) | - |
Course Objectives | Civil aviation employees' duties and their functional relationship with other departments, problem solving, giving information and guidance techniques and to take responsibilities in unusual situations |
Learning Outcomes |
The students who succeeded in this course;
|
Course Description |
|
Core Courses | |
Major Area Courses |
X
|
|
Supportive Courses | ||
Media and Management Skills Courses | ||
Transferable Skill Courses |
WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES
Week | Subjects | Related Preparation |
1 | Civil aviation regulations in Turkey, Civil aviation regulations in the World. Review of ICAO Annexes | SHGM Yayınları. (2013). Yolcu Hizmetleri. Pegem Akademi Yayıncılık, Ankara. HAD/T-20. Chapter:1 ISBN: 978-975-493-059-7 |
2 | Terminology of passenger services,who is the passenger ,what are the obligations | SHGM Yayınları. (2013). Yolcu Hizmetleri. Pegem Akademi Yayıncılık, Ankara. HAD/T-20. Chapter:1 ISBN: 978-975-493-059-7 |
3 | Terms and codes used in passenger services | SHGM Yayınları. (2013). Yolcu Hizmetleri. Pegem Akademi Yayıncılık, Ankara. HAD/T-20. Chapter:2 ISBN: 978-975-493-059-7 |
4 | Passenger services employees' duties , check-in, unruly aircraft passengers, handling unruly passengers | SHGM Yayınları. (2013). Yolcu Hizmetleri. Pegem Akademi Yayıncılık, Ankara. HAD/T-20. Chapter:3 ISBN: 978-975-493-059-7 |
5 | Check-in prosedures and functions | SHGM Yayınları. (2013). Yolcu Hizmetleri. Pegem Akademi Yayıncılık, Ankara. HAD/T-20. Chapter:4 ISBN: 978-975-493-059-7 |
6 | Computerised Reservation System ( CRS ) | SHGM Yayınları. (2013). Yolcu Hizmetleri. Pegem Akademi Yayıncılık, Ankara. HAD/T-20. Chapter:5 ISBN: 978-975-493-059-7 |
7 | Midterm exam | |
8 | Passengers who need special assistance | SHGM Yayınları. (2013). Yolcu Hizmetleri. Pegem Akademi Yayıncılık, Ankara. HAD/T-20. Chapter:6 ISBN: 978-975-493-059-7 |
9 | Checked baggage on airlines, checked baggage allowences | SHGM Yayınları. (2013). Yolcu Hizmetleri. Pegem Akademi Yayıncılık, Ankara. HAD/T-20. Chapter:7 ISBN: 978-975-493-059-7 |
10 | Excess baggage regulations, weight and piece concept of excess baggage ,pet in cabin,cabin luggage,banned and restricted items | SHGM Yayınları. (2013). Yolcu Hizmetleri. Pegem Akademi Yayıncılık, Ankara. HAD/T-20. Chapter:8 ISBN: 978-975-493-059-7 |
11 | Air Passenger rights,denied boarding compensation, responsibilities in unusual situations | SHGM Yayınları. (2013). Yolcu Hizmetleri. Pegem Akademi Yayıncılık, Ankara. HAD/T-20. Chapter:9 ISBN: 978-975-493-059-7 |
12 | Boarding , Aircraft passenger entry and exit procedures | SHGM Yayınları. (2013). Yolcu Hizmetleri. Pegem Akademi Yayıncılık, Ankara. HAD/T-20. Chapter:10 ISBN: 978-975-493-059-7 |
13 | Arrival, Guidance techniques | SHGM Yayınları. (2013). Yolcu Hizmetleri. Pegem Akademi Yayıncılık, Ankara. HAD/T-20. Chapter:11 ISBN: 978-975-493-059-7 |
14 | Problem solving of passenger services , airline announcements | SHGM Yayınları. (2013). Yolcu Hizmetleri. Pegem Akademi Yayıncılık, Ankara. HAD/T-20. Chapter:12 ISBN: 978-975-493-059-7 |
15 | General review | |
16 | Final exam |
Course Notes/Textbooks | |
Suggested Readings/Materials |
EVALUATION SYSTEM
Semester Activities | Number | Weigthing |
Participation |
1
|
10
|
Laboratory / Application | ||
Field Work | ||
Quizzes / Studio Critiques | ||
Portfolio | ||
Homework / Assignments | ||
Presentation / Jury |
1
|
20
|
Project | ||
Seminar / Workshop | ||
Oral Exams | ||
Midterm |
1
|
30
|
Final Exam |
1
|
40
|
Total |
Weighting of Semester Activities on the Final Grade |
3
|
60
|
Weighting of End-of-Semester Activities on the Final Grade |
1
|
40
|
Total |
ECTS / WORKLOAD TABLE
Semester Activities | Number | Duration (Hours) | Workload |
---|---|---|---|
Theoretical Course Hours (Including exam week: 16 x total hours) |
16
|
2
|
32
|
Laboratory / Application Hours (Including exam week: '.16.' x total hours) |
16
|
2
|
32
|
Study Hours Out of Class |
16
|
1
|
16
|
Field Work |
0
|
||
Quizzes / Studio Critiques |
0
|
||
Portfolio |
0
|
||
Homework / Assignments |
0
|
||
Presentation / Jury |
1
|
10
|
10
|
Project |
0
|
||
Seminar / Workshop |
0
|
||
Oral Exam |
0
|
||
Midterms |
1
|
10
|
10
|
Final Exam |
1
|
20
|
20
|
Total |
120
|
COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP
#
|
Program Competencies/Outcomes |
* Contribution Level
|
||||
1
|
2
|
3
|
4
|
5
|
||
1 | To have knowledge of the theory, concept, method and tools that constitute the basis of ground services |
X | ||||
2 | To have knowledge of the departments and equipment of the ground services and perform the regulations of ramp and apron |
X | ||||
3 | To have knowledge of the relationship between aviation and meteorology and reporting |
X | ||||
4 | To have knowledge of the factors affecting human performance and the basic concepts in aviation safety |
X | ||||
5 | To have knowledge of the concepts of international aviation organizations, authority regulations, passenger and travel |
X | ||||
6 | To perform dangerous goods, cargo, packaging, labelling and loading regulations |
X | ||||
7 | To have knowledge of packed programmes on ticketing |
X | ||||
8 | To have the skill of practical reasoning and right decision making against the problems encountered at daily operational activities |
X | ||||
9 | To take the responsibility as an individual and a team worker; To communicate efficiently both verbal and written; To be positive, self-confident and open to criticism; To work effectively and efficiently |
X | ||||
10 | To use a foreign language to track information related to the ground services and communicate with colleagues |
X | ||||
11 | To use informative and communicative technologies that are required in the area of ground services in aviation |
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest
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