VOCATIONAL SCHOOL
Department of Tourism and Hotel Management (Turkish)
MTOI 203 | Course Introduction and Application Information
| Course Name |
Tourism Marketing
|
|
Code
|
Semester
|
Theory
(hour/week) |
Application/Lab
(hour/week) |
Local Credits
|
ECTS
|
|
MTOI 203
|
Fall
|
3
|
0
|
3
|
4
|
| Prerequisites |
None
|
|||||
| Course Language |
Turkish
|
|||||
| Course Type |
Required
|
|||||
| Course Level |
Short Cycle
|
|||||
| Mode of Delivery | face to face | |||||
| Teaching Methods and Techniques of the Course | DiscussionLecture / Presentation | |||||
| Course Coordinator | - | |||||
| Course Lecturer(s) | ||||||
| Assistant(s) | - | |||||
| Course Objectives | The aim of the course is to evaluate basic principles and elements of marketing, sales and marketing tools in terms of tourism marketing strategies. |
| Learning Outcomes |
The students who succeeded in this course;
|
| Course Description | At lesson; topics such as marketing basics of tourism and its elements, market segmentation, positioning, marketing environment and destination marketing and tourism marketing mix elements are examined in detail. |
|
|
Core Courses |
X
|
| Major Area Courses | ||
| Supportive Courses | ||
| Media and Management Skills Courses | ||
| Transferable Skill Courses |
WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES
| Week | Subjects | Related Preparation |
| 1 | Introduction to the course | |
| 2 | What is services marketing? | Koç, E. (2017). Hizmet Pazarlamasına Giriş. Ankara: Seçkin. Part 1 |
| 3 | McDonaldization of society | Ritzer, G. (2011). Toplumun McDonaldlaştırılması. İstanbul: Ayrıntı Yayınları. Part 1 |
| 4 | Foundations of services marketing | Koç, E. (2017). Hizmet Pazarlamasına Giriş. Ankara: Seçkin. Part 2 |
| 5 | Customer experience (CX) | Varnalı, K. (2017). Müşteri Deneyimi. İstanbul: MediaCat. Part 1 |
| 6 | Product strategies in services marketing | Koç, E. (2017). Hizmet Pazarlamasına Giriş. Ankara: Seçkin. Part 3 |
| 7 | Price strategies in services marketing | Koç, E. (2017). Hizmet Pazarlamasına Giriş. Ankara: Seçkin. Part 4 |
| 8 | Midterm exam | |
| 9 | Place strategies in services marketing | Koç, E. (2017). Hizmet Pazarlamasına Giriş. Ankara: Seçkin. Part 5 |
| 10 | Promotion strategies in services marketing | Koç, E. (2017). Hizmet Pazarlamasına Giriş. Ankara: Seçkin. Part 6 |
| 11 | Quality of service | Koç, E. (2017). Hizmet Pazarlamasına Giriş. Ankara: Seçkin. Part 7 |
| 12 | Defect and compensation in service | Koç, E. (2017). Hizmet Pazarlamasına Giriş. Ankara: Seçkin. Part 8 |
| 13 | Capacity and process management in service | Koç, E. (2017). Hizmet Pazarlamasına Giriş. Ankara: Seçkin. Part 9 |
| 14 | Student presentations | |
| 15 | Review of the semester | |
| 16 | Final |
| Course Notes/Textbooks | Koç, E. (2017). Hizmet Pazarlamasına Giriş. Ankara: Seçkin. ISBN: 9789750245404 Avcıkurt, C vd. (2009). Turizm İşletmelerinin Pazarlamasında 7P ve 7C. İstanbul: Değişim. ISBN: 9786054031122 |
| Suggested Readings/Materials | Ritzer, G. (2011). Toplumun McDonaldlaştırılması. İstanbul: Ayrıntı Yayınları. ISBN: 9789755395777. Varnalı, K. (2017). Müşteri Deneyimi. İstanbul: MediaCat. ISBN: 9786052314012. |
EVALUATION SYSTEM
| Semester Activities | Number | Weigthing |
| Participation |
1
|
10
|
| Laboratory / Application | ||
| Field Work | ||
| Quizzes / Studio Critiques | ||
| Portfolio | ||
| Homework / Assignments | ||
| Presentation / Jury |
1
|
20
|
| Project | ||
| Seminar / Workshop | ||
| Oral Exams | ||
| Midterm |
1
|
30
|
| Final Exam |
1
|
40
|
| Total |
| Weighting of Semester Activities on the Final Grade |
3
|
60
|
| Weighting of End-of-Semester Activities on the Final Grade |
1
|
40
|
| Total |
ECTS / WORKLOAD TABLE
| Semester Activities | Number | Duration (Hours) | Workload |
|---|---|---|---|
| Theoretical Course Hours (Including exam week: 16 x total hours) |
16
|
3
|
48
|
| Laboratory / Application Hours (Including exam week: '.16.' x total hours) |
16
|
0
|
|
| Study Hours Out of Class |
16
|
2
|
32
|
| Field Work |
0
|
||
| Quizzes / Studio Critiques |
0
|
||
| Portfolio |
0
|
||
| Homework / Assignments |
0
|
||
| Presentation / Jury |
1
|
10
|
10
|
| Project |
0
|
||
| Seminar / Workshop |
0
|
||
| Oral Exam |
0
|
||
| Midterms |
1
|
12
|
12
|
| Final Exam |
1
|
18
|
18
|
| Total |
120
|
COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP
|
#
|
Program Competencies/Outcomes |
* Contribution Level
|
||||
|
1
|
2
|
3
|
4
|
5
|
||
| 1 | Has a basic knowledge of major theories, phenomena, concepts, and principles in the field of tourism. |
X | ||||
| 2 | Associate the professional knowledge acquired in the field with other disciplines and use it in the field of application. |
X | ||||
| 3 | Uses modern techniques and tools required to perform tourism services. |
|||||
| 4 | Uses computer software, automation systems and information technologies as required by the field of tourism and hotel management. |
|||||
| 5 | Improves himself / herself by following the developments in his / her field with the awareness of lifelong learning. |
X | ||||
| 6 | Has basic knowledge of legal regulations, professional standards, ethical principles, and professional awareness in the field. |
|||||
| 7 | Communicates effectively with guests and collaborators in written and verbal expressions. |
|||||
| 8 | Develops creative and innovative solutions individually and as a team to possible problems that may be encountered in tourism services. |
|||||
| 9 | Has knowledge on occupational safety, worker health, environmental protection and has quality awareness. |
|||||
| 10 | Demonstrates reading, understanding, speaking, and writing skills in English at least at the A2 level of the European Language Portfolio. |
|||||
| 11 | Follows the information about tourism and hotel management and communicates with colleagues using two foreign languages. |
|||||
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest
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