VOCATIONAL SCHOOL
Department of Civil Aviation Cabin Services (Turkish)
SHKH 208 | Course Introduction and Application Information
| Course Name |
Ground Services Management
|
|
Code
|
Semester
|
Theory
(hour/week) |
Application/Lab
(hour/week) |
Local Credits
|
ECTS
|
|
SHKH 208
|
Fall/Spring
|
3
|
0
|
3
|
5
|
| Prerequisites |
None
|
|||||
| Course Language |
Turkish
|
|||||
| Course Type |
Elective
|
|||||
| Course Level |
Short Cycle
|
|||||
| Mode of Delivery | - | |||||
| Teaching Methods and Techniques of the Course | Q&ALecture / Presentation | |||||
| Course Coordinator | - | |||||
| Course Lecturer(s) | ||||||
| Assistant(s) | - | |||||
| Course Objectives | The aim of this course is to teach basic theories and concepts related to the ground service management. |
| Learning Outcomes |
The students who succeeded in this course;
|
| Course Description | Check-in, baggage operations, passenger acceptence to the airplane; loading, unloading, stairs cleaning, air services, cargo and mail services, flight operations, load control and communication services training. |
|
|
Core Courses |
X
|
| Major Area Courses | ||
| Supportive Courses | ||
| Media and Management Skills Courses | ||
| Transferable Skill Courses |
WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES
| Week | Subjects | Related Preparation |
| 1 | Introduction | Havaalanı Yer Hizmetleri El Kitabı, SGHM Yayınları ISBN 978-974-93265-1-8 |
| 2 | Airport ground service management | Havaalanı Yer Hizmetleri El Kitabı, SGHM Yayınları ISBN 978-974-93265-1-8 |
| 3 | Ground service types | Havaalanı Yer Hizmetleri El Kitabı, SGHM Yayınları ISBN 978-974-93265-1-8 |
| 4 | The development of ground services | Havaalanı Yer Hizmetleri El Kitabı, SGHM Yayınları ISBN 978-974-93265-1-8 |
| 5 | The concept of ground services | Havaalanı Yer Hizmetleri El Kitabı, SGHM Yayınları ISBN 978-974-93265-1-8 |
| 6 | The concept of ground services | Havaalanı Yer Hizmetleri El Kitabı, SGHM Yayınları ISBN 978-974-93265-1-8 |
| 7 | Midterm | |
| 8 | Ground services offered | Havaalanı Yer Hizmetleri El Kitabı, SGHM Yayınları ISBN 978-974-93265-1-8 |
| 9 | Airline operations | Havaalanı Yer Hizmetleri El Kitabı, SGHM Yayınları ISBN 978-974-93265-1-8 |
| 10 | Passengers, cargo owners | Havaalanı Yer Hizmetleri El Kitabı, SGHM Yayınları ISBN 978-974-93265-1-8 |
| 11 | Management and organization of ground services business | Havaalanı Yer Hizmetleri El Kitabı, SGHM Yayınları ISBN 978-974-93265-1-8 |
| 12 | Management and organization of ground services business | Havaalanı Yer Hizmetleri El Kitabı, SGHM Yayınları ISBN 978-974-93265-1-8 |
| 13 | Ground services about flight, passengers and freight | Havaalanı Yer Hizmetleri El Kitabı, SGHM Yayınları ISBN 978-974-93265-1-8 |
| 14 | Ground service applications in world and Turkiye | Havaalanı Yer Hizmetleri El Kitabı, SGHM Yayınları ISBN 978-974-93265-1-8 |
| 15 | General Evaluation | Havaalanı Yer Hizmetleri El Kitabı, SGHM Yayınları ISBN 978-974-93265-1-8 |
| 16 | Final Exam |
| Course Notes/Textbooks | Havaalanı Yer Hizmetleri El Kitabı, SGHM Yayınları ISBN 978-974-93265-1-8 |
| Suggested Readings/Materials |
EVALUATION SYSTEM
| Semester Activities | Number | Weigthing |
| Participation |
1
|
10
|
| Laboratory / Application |
1
|
20
|
| Field Work | ||
| Quizzes / Studio Critiques | ||
| Portfolio | ||
| Homework / Assignments | ||
| Presentation / Jury | ||
| Project | ||
| Seminar / Workshop | ||
| Oral Exams | ||
| Midterm |
1
|
30
|
| Final Exam |
1
|
40
|
| Total |
| Weighting of Semester Activities on the Final Grade |
3
|
50
|
| Weighting of End-of-Semester Activities on the Final Grade |
1
|
50
|
| Total |
ECTS / WORKLOAD TABLE
| Semester Activities | Number | Duration (Hours) | Workload |
|---|---|---|---|
| Theoretical Course Hours (Including exam week: 16 x total hours) |
16
|
3
|
48
|
| Laboratory / Application Hours (Including exam week: '.16.' x total hours) |
16
|
0
|
|
| Study Hours Out of Class |
16
|
4
|
64
|
| Field Work |
0
|
||
| Quizzes / Studio Critiques |
0
|
||
| Portfolio |
0
|
||
| Homework / Assignments |
0
|
||
| Presentation / Jury |
0
|
||
| Project |
0
|
||
| Seminar / Workshop |
0
|
||
| Oral Exam |
0
|
||
| Midterms |
1
|
18
|
18
|
| Final Exam |
1
|
20
|
20
|
| Total |
150
|
COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP
|
#
|
Program Competencies/Outcomes |
* Contribution Level
|
||||
|
1
|
2
|
3
|
4
|
5
|
||
| 1 | To have knowledge of the management system and operation principle of the airlines. |
X | ||||
| 2 | To have knowledge of basic aviation terminology, theory of flight / aerodynamics and meteorology. |
X | ||||
| 3 | To have knowledge of member of the cabin crew duties / responsibilities, aviation standard operating rules and safety / security concepts. |
|||||
| 4 | To perform proper and effective action for the first aid in aviation. |
|||||
| 5 | To interfere all emergency cases that may occur in relation to transport and flight operations and the crowd control and management methods. |
|||||
| 6 | To take responsibility as individuals and team members, open to criticism and work efficiently. |
|||||
| 7 | To have information about diction and techniques announcement. |
|||||
| 8 | To understand human factors in aviation, the environment, society, the effects of health conditions and the importance of the limits of human performance. |
|||||
| 9 | To have knowledge of world geography and cultures. |
|||||
| 10 | To realize the presentation within the framework of etiquette, the importance of the overall appearance, personal care and courtesy. |
|||||
| 11 | To use a foreign language to track information related to the cabin services in the area of civil aviation. |
|||||
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest
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