VOCATIONAL SCHOOL
Department of Civil Aviation Transportation Management (Turkish)
HYHY 104 | Course Introduction and Application Information
| Course Name |
Passenger Services I
|
|
Code
|
Semester
|
Theory
(hour/week) |
Application/Lab
(hour/week) |
Local Credits
|
ECTS
|
|
HYHY 104
|
Spring
|
2
|
0
|
2
|
4
|
| Prerequisites |
None
|
|||||
| Course Language |
Turkish
|
|||||
| Course Type |
Required
|
|||||
| Course Level |
Short Cycle
|
|||||
| Mode of Delivery | face to face | |||||
| Teaching Methods and Techniques of the Course | Q&ACritical feedbackLecture / Presentation | |||||
| Course Coordinator | ||||||
| Course Lecturer(s) | ||||||
| Assistant(s) | - | |||||
| Course Objectives | Civil aviation enterprises organizational chart, employees' duties and their functional relationship with other departments, problem solving, giving information and guidance techniques and to take responsibilities in unusual situations |
| Learning Outcomes |
The students who succeeded in this course;
|
| Course Description | Civil aviation business organization chart, airport and aircraft passenger entry and exit procedures, aircraft passenger entry and exit procedures will be discussed |
|
|
Core Courses |
X
|
| Major Area Courses | ||
| Supportive Courses | ||
| Media and Management Skills Courses | ||
| Transferable Skill Courses |
WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES
| Week | Subjects | Related Preparation |
| 1 | Introduction | Sivil Havacılık Genel Müdürlüğü Yayınları. (2013). Yolcu Hizmetleri. Pegem Yayınevi, Ankara. HAD/T-20. Chapter: 1 ISBN: 978-975-493-059-7 |
| 2 | Civil aviation enterprises organizational chart | Sivil Havacılık Genel Müdürlüğü Yayınları. (2013). Yolcu Hizmetleri. Pegem Yayınevi, Ankara. HAD/T-20. Chapter: 1 ISBN: 978-975-493-059-7 |
| 3 | Civil aviation enterprises organizational chart | Sivil Havacılık Genel Müdürlüğü Yayınları. (2013). Yolcu Hizmetleri. Pegem Yayınevi, Ankara. HAD/T-20. Chapter: 2 ISBN: 978-975-493-059-7 |
| 4 | Employees' duties and their functional relationship with other departments | Sivil Havacılık Genel Müdürlüğü Yayınları. (2013). Yolcu Hizmetleri. Pegem Yayınevi, Ankara. HAD/T-20. Chapter: 2 ISBN: 978-975-493-059-7 |
| 5 | Terms used in passenger services | Sivil Havacılık Genel Müdürlüğü Yayınları. (2013). Yolcu Hizmetleri. Pegem Yayınevi, Ankara. HAD/T-20. Chapter: 3 ISBN: 978-975-493-059-7 |
| 6 | Airport and aircraft passenger entry and exit procedures | Sivil Havacılık Genel Müdürlüğü Yayınları. (2013). Yolcu Hizmetleri. Pegem Yayınevi, Ankara. HAD/T-20. Chapter: 3 ISBN: 978-975-493-059-7 |
| 7 | Midterm exam | |
| 8 | The contents and functions of the documents used in passenger services | Sivil Havacılık Genel Müdürlüğü Yayınları. (2013). Yolcu Hizmetleri. Pegem Yayınevi, Ankara. HAD/T-20. Chapter: 4 ISBN: 978-975-493-059-7 |
| 9 | Responsibilities in unusual situations | Sivil Havacılık Genel Müdürlüğü Yayınları. (2013). Yolcu Hizmetleri. Pegem Yayınevi, Ankara. HAD/T-20. Chapter: 4 ISBN: 978-975-493-059-7 |
| 10 | Aircraft passenger entry and exit procedures | Sivil Havacılık Genel Müdürlüğü Yayınları. (2013). Yolcu Hizmetleri. Pegem Yayınevi, Ankara. HAD/T-20. Chapter: 5 ISBN: 978-975-493-059-7 |
| 11 | Guidance techniques | Sivil Havacılık Genel Müdürlüğü Yayınları. (2013). Yolcu Hizmetleri. Pegem Yayınevi, Ankara. HAD/T-20. Chapter: 5 ISBN: 978-975-493-059-7 |
| 12 | Principles of Ground Services | Sivil Havacılık Genel Müdürlüğü Yayınları. (2013). Yolcu Hizmetleri. Pegem Yayınevi, Ankara. HAD/T-20. Chapter: 6 ISBN: 978-975-493-059-7 |
| 13 | Principles of Ground Services | Sivil Havacılık Genel Müdürlüğü Yayınları. (2013). Yolcu Hizmetleri. Pegem Yayınevi, Ankara. HAD/T-20. Chapter: 6 ISBN: 978-975-493-059-7 |
| 14 | Problem solving | Sivil Havacılık Genel Müdürlüğü Yayınları. (2013). Yolcu Hizmetleri. Pegem Yayınevi, Ankara. HAD/T-20. Chapter: 7 ISBN: 978-975-493-059-7 |
| 15 | Review of the semester | Sivil Havacılık Genel Müdürlüğü Yayınları. (2013). Yolcu Hizmetleri. Pegem Yayınevi, Ankara. HAD/T-20. Chapter: 7 ISBN: 978-975-493-059-7 |
| 16 | Final exam |
| Course Notes/Textbooks | |
| Suggested Readings/Materials |
EVALUATION SYSTEM
| Semester Activities | Number | Weigthing |
| Participation |
1
|
10
|
| Laboratory / Application | ||
| Field Work | ||
| Quizzes / Studio Critiques | ||
| Portfolio | ||
| Homework / Assignments | ||
| Presentation / Jury |
1
|
20
|
| Project | ||
| Seminar / Workshop | ||
| Oral Exams | ||
| Midterm |
1
|
30
|
| Final Exam |
1
|
40
|
| Total |
| Weighting of Semester Activities on the Final Grade |
3
|
60
|
| Weighting of End-of-Semester Activities on the Final Grade |
1
|
40
|
| Total |
ECTS / WORKLOAD TABLE
| Semester Activities | Number | Duration (Hours) | Workload |
|---|---|---|---|
| Theoretical Course Hours (Including exam week: 16 x total hours) |
16
|
2
|
32
|
| Laboratory / Application Hours (Including exam week: '.16.' x total hours) |
16
|
0
|
|
| Study Hours Out of Class |
16
|
3
|
48
|
| Field Work |
0
|
||
| Quizzes / Studio Critiques |
0
|
||
| Portfolio |
0
|
||
| Homework / Assignments |
0
|
||
| Presentation / Jury |
1
|
10
|
10
|
| Project |
0
|
||
| Seminar / Workshop |
0
|
||
| Oral Exam |
0
|
||
| Midterms |
1
|
15
|
15
|
| Final Exam |
1
|
15
|
15
|
| Total |
120
|
COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP
|
#
|
Program Competencies/Outcomes |
* Contribution Level
|
||||
|
1
|
2
|
3
|
4
|
5
|
||
| 1 | To have knowledge of the theory, concept, method and tools that constitute the basis of ground services |
X | ||||
| 2 | To have knowledge of the departments and equipment of the ground services and perform the regulations of ramp and apron |
X | ||||
| 3 | To have knowledge of the relationship between aviation and meteorology and reporting |
X | ||||
| 4 | To have knowledge of the factors affecting human performance and the basic concepts in aviation safety |
X | ||||
| 5 | To have knowledge of the concepts of international aviation organizations, authority regulations, passenger and travel |
X | ||||
| 6 | To perform dangerous goods, cargo, packaging, labelling and loading regulations |
X | ||||
| 7 | To have knowledge of packed programmes on ticketing |
X | ||||
| 8 | To have the skill of practical reasoning and right decision making against the problems encountered at daily operational activities |
X | ||||
| 9 | To take the responsibility as an individual and a team worker; To communicate efficiently both verbal and written; To be positive, self-confident and open to criticism; To work effectively and efficiently |
X | ||||
| 10 | To use a foreign language to track information related to the ground services and communicate with colleagues |
X | ||||
| 11 | To use informative and communicative technologies that are required in the area of ground services in aviation |
|||||
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest
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