VOCATIONAL SCHOOL
Department of Civil Aviation Transportation Management (Turkish)
HYHY 105 | Course Introduction and Application Information
| Course Name |
Introduction to Ground Services
|
|
Code
|
Semester
|
Theory
(hour/week) |
Application/Lab
(hour/week) |
Local Credits
|
ECTS
|
|
HYHY 105
|
Fall
|
3
|
0
|
3
|
4
|
| Prerequisites |
None
|
|||||
| Course Language |
Turkish
|
|||||
| Course Type |
Required
|
|||||
| Course Level |
Short Cycle
|
|||||
| Mode of Delivery | face to face | |||||
| Teaching Methods and Techniques of the Course | Q&ACritical feedbackLecture / Presentation | |||||
| Course Coordinator | - | |||||
| Course Lecturer(s) | ||||||
| Assistant(s) | - | |||||
| Course Objectives | This course aims to provide the knowledge and capabilities on the planning and executing the tasks such as reservation, ticketing, ticket-baggage operations, apron terminal services, coordination of flight services, handling services, special service applications and enabling coordination with units during the flight operations, enabling loading and controlling of load, coordinating the airplane parking places with air controlling units, monitoring of delayed flights. It is aimed to educate the sophisticated candidates who will work for the management of businesses and ground operations in the aviation sector; making decisions quickly, thinking conceptually and executing the activities at the operational level. |
| Learning Outcomes |
The students who succeeded in this course;
|
| Course Description | Cover the operational units and the definitions of services on ground services, equipment and apron vehicles of airport ground services, IATA, passport, visa, airport tax, procedures on customs operations, flight safety, flight irregularities, problem solving techniques, monitoring and execution units. |
|
|
Core Courses |
X
|
| Major Area Courses | ||
| Supportive Courses | ||
| Media and Management Skills Courses | ||
| Transferable Skill Courses |
WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES
| Week | Subjects | Related Preparation |
| 1 | Introduction to aviation sector, Principle of Fly | SHGM Yayınları. Havaalanı Yer Hizmetleri El Kitabı, Harekat ve Pegem Yayınları, Ankara(Sayfa 5-10) |
| 2 | Definition of airports, airport tenary codes, terminology used in airports | SHGM Yayınları. Havaalanı Yer Hizmetleri El Kitabı, Harekat ve Pegem Yayınları, Ankara (Sayfa 10-20) |
| 3 | National regulation and administrative structure, IATA, operational divisions | SHGM Yayınları. Havaalanı Yer Hizmetleri El Kitabı, Harekat ve Pegem Yayınları, Ankara (Sayfa 15-20) |
| 4 | Safety on Airport Services. Equipment of ground services and apron vehicles, baggage, ramp and unit loading process control | SHGM Yayınları. Havaalanı Yer Hizmetleri El Kitabı, Harekat ve Pegem Yayınları, Ankara (Sayfa 40-50) |
| 5 | Airport ticketing system, passenger ticket and its sections. Seminar | SHGM Yayınları. Yolcu Hizmetleri El Kitabı, Pegem Yayınları, Ankara (Sayfa 30-40)) |
| 6 | Passenger and Luggage Services | SHGM Yayınları. Yolcu Hizmetleri El Kitabı, Pegem Yayınları, Ankara (Sayfa 40-49) |
| 7 | Midterm exam | |
| 8 | Operation, Load Control,Communication and Basic Meteorological Knowledge | SHGM Yayınları. Havaalanı Yer Hizmetleri El Kitabı, Harekat ve Pegem Yayınları, Ankara (Sayfa 50-60) |
| 9 | Ramp Services | SHGM Yayınları. Ramp Hizmetleri, Harekat ve Pegem Yayınları, Ankara (Sayfa 24-45) |
| 10 | Trip & Observation at Airport | |
| 11 | Introducing Turkey's airports and Ground Handling Companies | SHGM Yayınları. Ramp Hizmetleri, Harekat ve Pegem Yayınları, Ankara (Sayfa 7-10) |
| 12 | Cargo Services | SHGM Yayınları. Ramp Hizmetleri, Harekat ve Pegem Yayınları, Ankara (Sayfa 105-110) |
| 13 | Basic Dangerous Goods Regulations | SHGM Yayınları. Ramp Hizmetleri, Harekat ve Pegem Yayınları, Ankara (Sayfa 120-135) |
| 14 | Delay/Diverts and Crisis coordination/ passenger rights | SHGM Yayınları. Yolcu Hizmetleri, Harekat ve Pegem Yayınları, Ankara (Sayfa 50-70) |
| 15 | Semester Review | |
| 16 | Final |
| Course Notes/Textbooks | SHGM Yayınları. Ramp Hizmetleri, Harekat ve Pegem Yayınları, Ankara ISBN: 978-975-493-066-5 SHGM Yayınları. Yolcu Hizmetleri, Harekat ve Pegem Yayınları, Ankara ISBN: 978-975-493-059-7 SHGM Yayınları. Harekat Kitabı, Harekat ve Pegem Yayınları ISBN: 978-975-493-071-9 |
| Suggested Readings/Materials |
EVALUATION SYSTEM
| Semester Activities | Number | Weigthing |
| Participation |
1
|
10
|
| Laboratory / Application | ||
| Field Work | ||
| Quizzes / Studio Critiques | ||
| Portfolio | ||
| Homework / Assignments |
1
|
20
|
| Presentation / Jury | ||
| Project | ||
| Seminar / Workshop | ||
| Oral Exams | ||
| Midterm |
1
|
30
|
| Final Exam |
1
|
40
|
| Total |
| Weighting of Semester Activities on the Final Grade |
3
|
60
|
| Weighting of End-of-Semester Activities on the Final Grade |
1
|
40
|
| Total |
ECTS / WORKLOAD TABLE
| Semester Activities | Number | Duration (Hours) | Workload |
|---|---|---|---|
| Theoretical Course Hours (Including exam week: 16 x total hours) |
16
|
3
|
48
|
| Laboratory / Application Hours (Including exam week: '.16.' x total hours) |
16
|
0
|
|
| Study Hours Out of Class |
16
|
2
|
32
|
| Field Work |
0
|
||
| Quizzes / Studio Critiques |
0
|
||
| Portfolio |
0
|
||
| Homework / Assignments |
1
|
10
|
10
|
| Presentation / Jury |
0
|
||
| Project |
0
|
||
| Seminar / Workshop |
-
|
0
|
|
| Oral Exam |
0
|
||
| Midterms |
1
|
10
|
10
|
| Final Exam |
1
|
20
|
20
|
| Total |
120
|
COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP
|
#
|
Program Competencies/Outcomes |
* Contribution Level
|
||||
|
1
|
2
|
3
|
4
|
5
|
||
| 1 | To have knowledge of the theory, concept, method and tools that constitute the basis of ground services |
X | ||||
| 2 | To have knowledge of the departments and equipment of the ground services and perform the regulations of ramp and apron |
X | ||||
| 3 | To have knowledge of the relationship between aviation and meteorology and reporting |
X | ||||
| 4 | To have knowledge of the factors affecting human performance and the basic concepts in aviation safety |
X | ||||
| 5 | To have knowledge of the concepts of international aviation organizations, authority regulations, passenger and travel |
X | ||||
| 6 | To perform dangerous goods, cargo, packaging, labelling and loading regulations |
X | ||||
| 7 | To have knowledge of packed programmes on ticketing |
X | ||||
| 8 | To have the skill of practical reasoning and right decision making against the problems encountered at daily operational activities |
X | ||||
| 9 | To take the responsibility as an individual and a team worker; To communicate efficiently both verbal and written; To be positive, self-confident and open to criticism; To work effectively and efficiently |
X | ||||
| 10 | To use a foreign language to track information related to the ground services and communicate with colleagues |
X | ||||
| 11 | To use informative and communicative technologies that are required in the area of ground services in aviation |
|||||
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest
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