VOCATIONAL SCHOOL
Department of Civil Aviation Transportation Management (Turkish)
HYHY 201 | Course Introduction and Application Information
Course Name |
Reservation and Ticket Sales in Aviation
|
Code
|
Semester
|
Theory
(hour/week) |
Application/Lab
(hour/week) |
Local Credits
|
ECTS
|
HYHY 201
|
Fall
|
3
|
0
|
3
|
3
|
Prerequisites |
None
|
|||||
Course Language |
Turkish
|
|||||
Course Type |
Required
|
|||||
Course Level |
Short Cycle
|
|||||
Mode of Delivery | face to face | |||||
Teaching Methods and Techniques of the Course | Q&ACritical feedbackLecture / Presentation | |||||
Course Coordinator | - | |||||
Course Lecturer(s) | ||||||
Assistant(s) | - |
Course Objectives | Be familiar with the terminology associated with reservations and tickets, void, refund, rebooking, rerouting recognize such actions on the ticket, e-ticket coupon status codes, to have information about their passenger rights issues with tickets |
Learning Outcomes |
The students who succeeded in this course;
|
Course Description | Terms and considerations regarding reservation and ticket, e-ticket coupon status codes, void, refund, rebooking, rerouting procedures, infant and child fees, passenger rights on tickets |
|
Core Courses |
X
|
Major Area Courses | ||
Supportive Courses | ||
Media and Management Skills Courses | ||
Transferable Skill Courses |
WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES
Week | Subjects | Related Preparation |
1 | Basic concepts | Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter:1 |
2 | Booking methods, implementation activities | Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter:1 |
3 | Special requests, infant and child tickets | Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter:1 |
4 | Taxes on air tickets, the validity of the ticket | Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter:2 |
5 | ARNK segment, Void, no-shows, rebooking and rerouting rules | Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter:2 |
6 | Applications of the process reval | Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter:2 |
7 | Midterm exam | |
8 | Application related reissue process | Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter:3 |
9 | PTA,MCO, EMD | Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter:3 |
10 | Rules and practices regarding refunds | Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter:3 |
11 | Restrictions on the ticket endorsement | Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter:4 |
12 | Ticket related to passenger rights and responsibilities | Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter:4 |
13 | Ticket sales related international agreements | Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter:4 |
14 | Ticket sales policies, customer relations, problem solving techniques | Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter: Evaluation |
15 | Review | |
16 | Final exam |
Course Notes/Textbooks | DHM and DGCA regulations, documents, TGS THY training notes |
Suggested Readings/Materials |
EVALUATION SYSTEM
Semester Activities | Number | Weigthing |
Participation |
1
|
10
|
Laboratory / Application | ||
Field Work | ||
Quizzes / Studio Critiques | ||
Portfolio | ||
Homework / Assignments | ||
Presentation / Jury |
1
|
20
|
Project | ||
Seminar / Workshop | ||
Oral Exams | ||
Midterm |
1
|
30
|
Final Exam |
1
|
40
|
Total |
Weighting of Semester Activities on the Final Grade |
3
|
60
|
Weighting of End-of-Semester Activities on the Final Grade |
1
|
40
|
Total |
ECTS / WORKLOAD TABLE
Semester Activities | Number | Duration (Hours) | Workload |
---|---|---|---|
Theoretical Course Hours (Including exam week: 16 x total hours) |
16
|
2
|
32
|
Laboratory / Application Hours (Including exam week: '.16.' x total hours) |
16
|
0
|
|
Study Hours Out of Class |
16
|
2
|
32
|
Field Work |
0
|
||
Quizzes / Studio Critiques |
0
|
||
Portfolio |
0
|
||
Homework / Assignments |
0
|
||
Presentation / Jury |
1
|
6
|
6
|
Project |
0
|
||
Seminar / Workshop |
0
|
||
Oral Exam |
0
|
||
Midterms |
1
|
10
|
10
|
Final Exam |
1
|
10
|
10
|
Total |
90
|
COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP
#
|
Program Competencies/Outcomes |
* Contribution Level
|
||||
1
|
2
|
3
|
4
|
5
|
||
1 | To have knowledge of the theory, concept, method and tools that constitute the basis of ground services |
X | ||||
2 | To have knowledge of the departments and equipment of the ground services and perform the regulations of ramp and apron |
X | ||||
3 | To have knowledge of the relationship between aviation and meteorology and reporting |
X | ||||
4 | To have knowledge of the factors affecting human performance and the basic concepts in aviation safety |
X | ||||
5 | To have knowledge of the concepts of international aviation organizations, authority regulations, passenger and travel |
X | ||||
6 | To perform dangerous goods, cargo, packaging, labelling and loading regulations |
X | ||||
7 | To have knowledge of packed programmes on ticketing |
X | ||||
8 | To have the skill of practical reasoning and right decision making against the problems encountered at daily operational activities |
X | ||||
9 | To take the responsibility as an individual and a team worker; To communicate efficiently both verbal and written; To be positive, self-confident and open to criticism; To work effectively and efficiently |
X | ||||
10 | To use a foreign language to track information related to the ground services and communicate with colleagues |
X | ||||
11 | To use informative and communicative technologies that are required in the area of ground services in aviation |
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest
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