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Department of Tourism and Hotel Management (Turkish)
MTOI 104 | Course Introduction and Application Information
| Course Name |
Front Office
|
|
Code
|
Semester
|
Theory
(hour/week) |
Application/Lab
(hour/week) |
Local Credits
|
ECTS
|
|
MTOI 104
|
Spring
|
3
|
0
|
3
|
4
|
| Prerequisites |
None
|
|||||
| Course Language |
Turkish
|
|||||
| Course Type |
Required
|
|||||
| Course Level |
Short Cycle
|
|||||
| Mode of Delivery | face to face | |||||
| Teaching Methods and Techniques of the Course | Case StudyLecture / Presentation | |||||
| National Occupation Classification | - | |||||
| Course Coordinator | - | |||||
| Course Lecturer(s) | ||||||
| Assistant(s) | - | |||||
| Course Objectives | The objective of this course is to examine the organizational structure of Front Office Department, to teach the responsibilities, to provide detailed information about reservations, cashiering, rooms division and revenue management. |
| Learning Outcomes |
The students who succeeded in this course;
|
| Course Description | This course contains the organizational structure of the hotel Front Office Department, describes the responsibilities of Front Office Employee. Reservations, check-in and check-out procedures, calculations of hotel room, and hotel room revenue management issues are examined in detail. |
| Related Sustainable Development Goals |
|
|
|
Core Courses |
X
|
| Major Area Courses | ||
| Supportive Courses | ||
| Media and Management Skills Courses | ||
| Transferable Skill Courses |
WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES
| Week | Subjects | Related Preparation |
| 1 | Introduction | |
| 2 | Organizational Structure of Front Office Department | Nevzat Eraslan, Konaklama İşletmelerinde Önbüro İşlemleri ve Yönetimi, Detay Yayıncılık pg. 1-45 |
| 3 | The relationship between Front Office Department and Other Departments in the Hotel | Nevzat Eraslan, Konaklama İşletmelerinde Önbüro İşlemleri ve Yönetimi, Detay Yayıncılık pg. 79-102 |
| 4 | Preparing for Guest Login | Nevzat Eraslan, Konaklama İşletmelerinde Önbüro İşlemleri ve Yönetimi, Detay Yayıncılık pg. 103-121 |
| 5 | Welcoming Guest | Course Materials |
| 6 | Escorting Guest to the Room | Course Materials |
| 7 | Midterm | Course Materials |
| 8 | Preperation before Guest Check-out | Nevzat Eraslan, Konaklama İşletmelerinde Önbüro İşlemleri ve Yönetimi, Detay Yayıncılık pg. 145-183 |
| 9 | Reservations, Room blockage, Overbooking | Nevzat Eraslan, Konaklama İşletmelerinde Önbüro İşlemleri ve Yönetimi, Detay Yayıncılık pg. 202-233 |
| 10 | Room Sales Techniques | Nevzat Eraslan, Konaklama İşletmelerinde Önbüro İşlemleri ve Yönetimi, Detay Yayıncılık pg. 247-265 |
| 11 | Controlling at the end of the day | Nevzat Eraslan, Konaklama İşletmelerinde Önbüro İşlemleri ve Yönetimi, Detay Yayıncılık pg. 268-294 |
| 12 | Reporting | Nevzat Eraslan, Konaklama İşletmelerinde Önbüro İşlemleri ve Yönetimi, Detay Yayıncılık pg. 296-306 |
| 13 | Guests may encounter unusual situations and Suggestions | Nevzat Eraslan, Konaklama İşletmelerinde Önbüro İşlemleri ve Yönetimi, Detay Yayıncılık pg. 352-365 |
| 14 | Guests may encounter unusual situations and Suggestions | Nevzat Eraslan, Konaklama İşletmelerinde Önbüro İşlemleri ve Yönetimi, Detay Yayıncılık pg. 352-365 |
| 15 | General Evaluation | Course Materials |
| 16 | Final Exam |
| Course Notes/Textbooks | Nevzat Eraslan, Konaklama İşletmelerinde Önbüro İşlemleri ve Yönetimi, Detay Yayıncılık ISBN: 9786055681272 |
| Suggested Readings/Materials | Gökhan Çolak, Önbüro Hizmetleri, Murathan Yayınevi, 2012. ISBN: 12057097 Yrd. Doç. Dr. Ayhan Gökdeniz, Yrd. Doç. Dr. Yakup Dinç, Önbüro Operasyonları ve Yönetimi, Detay Yayıncılık, 2011. ISBN: 9789758326686 |
EVALUATION SYSTEM
| Semester Activities | Number | Weigthing |
| Participation |
1
|
10
|
| Laboratory / Application | ||
| Field Work | ||
| Quizzes / Studio Critiques | ||
| Portfolio | ||
| Homework / Assignments |
1
|
10
|
| Presentation / Jury |
1
|
20
|
| Project | ||
| Seminar / Workshop | ||
| Oral Exams | ||
| Midterm |
1
|
20
|
| Final Exam |
1
|
40
|
| Total |
| Weighting of Semester Activities on the Final Grade |
4
|
60
|
| Weighting of End-of-Semester Activities on the Final Grade |
1
|
40
|
| Total |
ECTS / WORKLOAD TABLE
| Semester Activities | Number | Duration (Hours) | Workload |
|---|---|---|---|
| Theoretical Course Hours (Including exam week: 16 x total hours) |
16
|
3
|
48
|
| Laboratory / Application Hours (Including exam week: '.16.' x total hours) |
16
|
0
|
|
| Study Hours Out of Class |
15
|
2
|
30
|
| Field Work |
0
|
||
| Quizzes / Studio Critiques |
0
|
||
| Portfolio |
0
|
||
| Homework / Assignments |
1
|
10
|
10
|
| Presentation / Jury |
1
|
10
|
10
|
| Project |
0
|
||
| Seminar / Workshop |
0
|
||
| Oral Exam |
0
|
||
| Midterms |
1
|
10
|
10
|
| Final Exam |
1
|
12
|
12
|
| Total |
120
|
COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP
|
#
|
Program Competencies/Outcomes |
* Contribution Level
|
|||||
|
1
|
2
|
3
|
4
|
5
|
|||
| 1 |
Has a basic knowledge of major theories, phenomena, concepts, and principles in the field of tourism. |
-
|
-
|
-
|
X
|
-
|
|
| 2 |
Associate the professional knowledge acquired in the field with other disciplines and use it in the field of application. |
-
|
-
|
-
|
X
|
-
|
|
| 3 |
Uses modern techniques and tools required to perform tourism services. |
-
|
-
|
-
|
-
|
-
|
|
| 4 |
Uses computer software, automation systems and information technologies as required by the field of tourism and hotel management. |
-
|
-
|
-
|
-
|
-
|
|
| 5 |
Improves himself / herself by following the developments in his / her field with the awareness of lifelong learning. |
-
|
-
|
-
|
-
|
-
|
|
| 6 |
Has basic knowledge of legal regulations, professional standards, ethical principles, and professional awareness in the field. |
-
|
-
|
-
|
-
|
-
|
|
| 7 |
Communicates effectively with guests and collaborators in written and verbal expressions. |
X
|
-
|
-
|
-
|
-
|
|
| 8 |
Develops creative and innovative solutions individually and as a team to possible problems that may be encountered in tourism services. |
X
|
-
|
-
|
-
|
-
|
|
| 9 |
Has knowledge on occupational safety, worker health, environmental protection and has quality awareness. |
-
|
-
|
-
|
-
|
-
|
|
| 10 |
Demonstrates reading, understanding, speaking, and writing skills in English at least at the A2 level of the European Language Portfolio. |
-
|
-
|
-
|
-
|
-
|
|
| 11 |
Follows the information about tourism and hotel management and communicates with colleagues using two foreign languages. |
-
|
-
|
-
|
-
|
-
|
|
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest
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