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Department of Tourism and Hotel Management (Turkish)
MTOI 105 | Course Introduction and Application Information
| Course Name |
Travel Agents And Tour Operating
|
|
Code
|
Semester
|
Theory
(hour/week) |
Application/Lab
(hour/week) |
Local Credits
|
ECTS
|
|
MTOI 105
|
Fall
|
2
|
0
|
2
|
4
|
| Prerequisites |
None
|
|||||
| Course Language |
Turkish
|
|||||
| Course Type |
Required
|
|||||
| Course Level |
Short Cycle
|
|||||
| Mode of Delivery | face to face | |||||
| Teaching Methods and Techniques of the Course | Q&ALecture / Presentation | |||||
| National Occupation Classification | - | |||||
| Course Coordinator | - | |||||
| Course Lecturer(s) | ||||||
| Assistant(s) | - | |||||
| Course Objectives | This lesson aimed that students win knowledge and skills about Travel Concept andd the History of Travel Agents, Distribution System of Tourism and Travel Agencies, Changes in Traditional Distribution Channels - Tourism, Technological Development and Innovation Effects, Activities of Travel Agents , The Importance of Travel Agencies Management and Management & Leadership Skills, Tour operators and tour wholesalers, Link between tourism and transportation, Evolution of traveler expectations, Sustainable Mobility and Its Implication for Tourism, Tour Planning and Tour Management, The service marketing approach and loyalty-based marketing, National and International Organizations, Legislation on Travel Agencies |
| Learning Outcomes |
The students who succeeded in this course;
|
| Course Description | This lesson is covered all knowledge about Travel Concept andd the History of Travel Agents, Distribution System of Tourism and Travel Agencies, Changes in Traditional Distribution Channels - Tourism, Technological Development and Innovation Effects, Activities of Travel Agents , The Importance of Travel Agencies Management and Management & Leadership Skills, Tour operators and tour wholesalers, Link between tourism and transportation, Evolution of traveler expectations, Sustainable Mobility and Its Implication for Tourism, Tour Planning and Tour Management, The service marketing approach and loyalty-based marketing, National and International Organizations, Legislation on Travel Agencies. |
| Related Sustainable Development Goals |
|
|
|
Core Courses |
X
|
| Major Area Courses | ||
| Supportive Courses | ||
| Media and Management Skills Courses | ||
| Transferable Skill Courses |
WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES
| Week | Subjects | Related Preparation |
| 1 | Meeting, Presentation Topic Distribution of Historical Development of Tourism in the World and Turkey | Doç Dr. Mahmut Demir, Seyahat Acentacılığı ve Tur Operatörlüğü, Detay Yayıncılık. Part 1 |
| 2 | Travel Distribution Systems | Doç Dr. Mahmut Demir, Seyahat Acentacılığı ve Tur Operatörlüğü, Detay Yayıncılık. Part 2 |
| 3 | Management of the Duties and Services of Travel Agencies | Doç Dr. Mahmut Demir, Seyahat Acentacılığı ve Tur Operatörlüğü, Detay Yayıncılık. Part 3 |
| 4 | Legal Responsibilities of Travel Agencies and Establishment Activities | Doç Dr. Mahmut Demir, Seyahat Acentacılığı ve Tur Operatörlüğü, Detay Yayıncılık. Part 4 |
| 5 | Travel Agency Organizations, Travel Agencies Reservation and Ticketing Procedures | Doç Dr. Mahmut Demir, Seyahat Acentacılığı ve Tur Operatörlüğü, Detay Yayıncılık. Part 5 |
| 6 | Tour Operator and Tour Wholesalers Classification and Product Development Process | Doç Dr. Mahmut Demir, Seyahat Acentacılığı ve Tur Operatörlüğü, Detay Yayıncılık. Part 6 |
| 7 | Midterm Exam | |
| 8 | Package Tour Design and Management | Doç Dr. Mahmut Demir, Seyahat Acentacılığı ve Tur Operatörlüğü, Detay Yayıncılık. Part 7 |
| 9 | Package Tour Design and Management | Doç Dr. Mahmut Demir, Seyahat Acentacılığı ve Tur Operatörlüğü, Detay Yayıncılık. Part 7 |
| 10 | Human Resources Management in Travel Agencies | Doç Dr. Mahmut Demir, Seyahat Acentacılığı ve Tur Operatörlüğü, Detay Yayıncılık. Part 8 |
| 11 | Revenue Management in Travel Agencies | Doç Dr. Mahmut Demir, Seyahat Acentacılığı ve Tur Operatörlüğü, Detay Yayıncılık. Part 9 |
| 12 | Event Management in Travel Agencies | Doç Dr. Mahmut Demir, Seyahat Acentacılığı ve Tur Operatörlüğü, Detay Yayıncılık. Part 10 |
| 13 | Travel Agencies and Tourism Business Relations | Doç Dr. Mahmut Demir, Seyahat Acentacılığı ve Tur Operatörlüğü, Detay Yayıncılık. Part 11 |
| 14 | Innovation Management in Travel Agencies | Doç Dr. Mahmut Demir, Seyahat Acentacılığı ve Tur Operatörlüğü, Detay Yayıncılık. Part 12 |
| 15 | Student Presentation | Doç Dr. Mahmut Demir, Seyahat Acentacılığı ve Tur Operatörlüğü, Detay Yayıncılık. Part 1-12 |
| 16 | Final Exam |
| Course Notes/Textbooks | Prof. Dr. Orhan İçöz “Seyahat Acentaları ve Tur Operatörlüğü Yönetimi” Turhan Kitabevi, Ankara 2006 Metehan Peköz ve Şükrü Yarcan “Seyahat İşletmeleri” Boğaziçi Üniversitesi Yayın Evi, İstanbul 1997 |
| Suggested Readings/Materials | http://www.pondiuni.edu.in/sites/default/files/travel-agency-op-mgt-260214.pdf (İngilizce Terimler ve İngilizce Terminoloji Açısından Kaynak Olarak Kullanılacak On-line Dokümandır) |
EVALUATION SYSTEM
| Semester Activities | Number | Weigthing |
| Participation |
1
|
10
|
| Laboratory / Application | ||
| Field Work | ||
| Quizzes / Studio Critiques | ||
| Portfolio | ||
| Homework / Assignments | ||
| Presentation / Jury |
1
|
20
|
| Project | ||
| Seminar / Workshop | ||
| Oral Exams | ||
| Midterm |
1
|
20
|
| Final Exam |
1
|
50
|
| Total |
| Weighting of Semester Activities on the Final Grade |
3
|
50
|
| Weighting of End-of-Semester Activities on the Final Grade |
1
|
50
|
| Total |
ECTS / WORKLOAD TABLE
| Semester Activities | Number | Duration (Hours) | Workload |
|---|---|---|---|
| Theoretical Course Hours (Including exam week: 16 x total hours) |
16
|
2
|
32
|
| Laboratory / Application Hours (Including exam week: '.16.' x total hours) |
16
|
0
|
|
| Study Hours Out of Class |
16
|
2
|
32
|
| Field Work |
0
|
||
| Quizzes / Studio Critiques |
0
|
||
| Portfolio |
0
|
||
| Homework / Assignments |
0
|
||
| Presentation / Jury |
1
|
12
|
12
|
| Project |
0
|
||
| Seminar / Workshop |
0
|
||
| Oral Exam |
0
|
||
| Midterms |
1
|
12
|
12
|
| Final Exam |
1
|
32
|
32
|
| Total |
120
|
COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP
|
#
|
Program Competencies/Outcomes |
* Contribution Level
|
|||||
|
1
|
2
|
3
|
4
|
5
|
|||
| 1 |
Has a basic knowledge of major theories, phenomena, concepts, and principles in the field of tourism. |
-
|
-
|
-
|
X
|
-
|
|
| 2 |
Associate the professional knowledge acquired in the field with other disciplines and use it in the field of application. |
-
|
-
|
-
|
X
|
-
|
|
| 3 |
Uses modern techniques and tools required to perform tourism services. |
-
|
X
|
-
|
-
|
-
|
|
| 4 |
Uses computer software, automation systems and information technologies as required by the field of tourism and hotel management. |
-
|
-
|
-
|
-
|
-
|
|
| 5 |
Improves himself / herself by following the developments in his / her field with the awareness of lifelong learning. |
-
|
-
|
-
|
-
|
-
|
|
| 6 |
Has basic knowledge of legal regulations, professional standards, ethical principles, and professional awareness in the field. |
-
|
-
|
-
|
-
|
-
|
|
| 7 |
Communicates effectively with guests and collaborators in written and verbal expressions. |
-
|
-
|
-
|
-
|
-
|
|
| 8 |
Develops creative and innovative solutions individually and as a team to possible problems that may be encountered in tourism services. |
-
|
-
|
-
|
-
|
-
|
|
| 9 |
Has knowledge on occupational safety, worker health, environmental protection and has quality awareness. |
-
|
-
|
-
|
-
|
-
|
|
| 10 |
Demonstrates reading, understanding, speaking, and writing skills in English at least at the A2 level of the European Language Portfolio. |
-
|
-
|
-
|
-
|
-
|
|
| 11 |
Follows the information about tourism and hotel management and communicates with colleagues using two foreign languages. |
-
|
-
|
-
|
-
|
-
|
|
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest
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