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Department of Tourism and Hotel Management (Turkish)
MTOI 255 | Course Introduction and Application Information
| Course Name |
Effective Communication Skills
|
|
Code
|
Semester
|
Theory
(hour/week) |
Application/Lab
(hour/week) |
Local Credits
|
ECTS
|
|
MTOI 255
|
Fall/Spring
|
2
|
0
|
2
|
3
|
| Prerequisites |
None
|
|||||
| Course Language |
English
|
|||||
| Course Type |
Elective
|
|||||
| Course Level |
Short Cycle
|
|||||
| Mode of Delivery | face to face | |||||
| Teaching Methods and Techniques of the Course | Role PlayingLecture / Presentation | |||||
| National Occupation Classification | - | |||||
| Course Coordinator | - | |||||
| Course Lecturer(s) | - | |||||
| Assistant(s) | - | |||||
| Course Objectives | The aim of this course is to teach students how to use communication methods and forms correctly and effectively, emphasizing the importance of developing harmonious relationships and interacting with others by getting to know themselves. To provide the student with the competencies and skills needed to effectively communicate with individuals and groups. |
| Learning Outcomes |
The students who succeeded in this course;
|
| Course Description | The content of this course deals with information about intrapersonal communication and interpersonal communication. |
| Related Sustainable Development Goals |
|
|
|
Core Courses | |
| Major Area Courses | ||
| Supportive Courses | ||
| Media and Management Skills Courses |
X
|
|
| Transferable Skill Courses |
WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES
| Week | Subjects | Related Preparation |
| 1 | Basic concepts of communication | Owen, H. (ed). (2018). Part 1. The Handbook of Communication Skills. Routledge: Amsterdam. ISBN 9781138219137. |
| 2 | Internal communication and self-awareness | Owen, H. (ed). (2018). Part 1. The Handbook of Communication Skills. Routledge: Amsterdam. ISBN 9781138219137. |
| 3 | The concept of empathy and its components | Duck, S. & Pam Secklin. “Relational communication” in Owen H. (ed) The Handbook of Communication Skills. Routledge: Amsterdam. ISBN 9781138219137. |
| 4 | Empathic communication | Duck, S. & Pam Secklin. “Relational communication” in Owen H. (ed) The Handbook of Communication Skills. Routledge: Amsterdam. ISBN 9781138219137. |
| 5 | The concept and process of persuasion | O’Keefe, D. J. (2018). “Persuasion” in Owen H. (ed) The Handbook of Communication Skills. Routledge: Amsterdam. ISBN 9781138219137. |
| 6 | Persuasive communication | O’Keefe, D. J. (2018). “Persuasion” in Owen H. (ed) The Handbook of Communication Skills. Routledge: Amsterdam. ISBN 9781138219137. |
| 7 | Factors affecting interpersonal communication | Tardy H. C & Joy S. (2018). “Self-disclosure: Strategic revelation of information in personal and professional relationships in Owen H. (ed) The Handbook of Communication Skills. Routledge: Amsterdam. ISBN 9781138219137. |
| 8 | Factors affecting interpersonal communication cont’d | Tardy H. C & Joy S. (2018). “Self-disclosure: Strategic revelation of information in personal and professional relationships in Owen H. (ed) The Handbook of Communication Skills. Routledge: Amsterdam. ISBN 9781138219137. |
| 9 | Interpersonal barriers to communication | Tardy H. C & Joy S. (2018). “Self-disclosure: Strategic revelation of information in personal and professional relationships in Owen H. (ed) The Handbook of Communication Skills. Routledge: Amsterdam. ISBN 9781138219137. |
| 10 | Interpersonal barriers to communication | Tardy H. C & Joy S. (2018). “Self-disclosure: Strategic revelation of information in personal and professional relationships in Owen H. (ed) The Handbook of Communication Skills. Routledge: Amsterdam. ISBN 9781138219137. |
| 11 | Midterm exam | |
| 12 | Interpersonal communication conflicts | Tardy H. C & Joy S. (2018). “Self-disclosure: Strategic revelation of information in personal and professional relationships in Owen H. (ed) The Handbook of Communication Skills. Routledge: Amsterdam. ISBN 9781138219137. |
| 13 | Resolution methods and strategies of interpersonal communication conflict /Active Listening Skills | Bodie, G. D. (2018). “Listening” in Owen H. (ed) The Handbook of Communication Skills. Routledge: Amsterdam. ISBN 9781138219137. |
| 14 | Active Listening Skills | Bodie, G. D. (2018). “Listening” in Owen H. (ed) The Handbook of Communication Skills. Routledge: Amsterdam. ISBN 9781138219137. |
| 15 | Semester Review | |
| 16 | Final exam |
| Course Notes/Textbooks | Owen, H. (ed). (2018). The Handbook of Communication Skills. Routledge: Amsterdam. ISBN 9781138219137 |
| Suggested Readings/Materials |
EVALUATION SYSTEM
| Semester Activities | Number | Weigthing |
| Participation |
1
|
10
|
| Laboratory / Application | ||
| Field Work | ||
| Quizzes / Studio Critiques | ||
| Portfolio | ||
| Homework / Assignments | ||
| Presentation / Jury |
1
|
20
|
| Project | ||
| Seminar / Workshop | ||
| Oral Exams | ||
| Midterm |
1
|
30
|
| Final Exam |
1
|
40
|
| Total |
| Weighting of Semester Activities on the Final Grade |
18
|
60
|
| Weighting of End-of-Semester Activities on the Final Grade |
1
|
40
|
| Total |
ECTS / WORKLOAD TABLE
| Semester Activities | Number | Duration (Hours) | Workload |
|---|---|---|---|
| Theoretical Course Hours (Including exam week: 16 x total hours) |
16
|
2
|
32
|
| Laboratory / Application Hours (Including exam week: '.16.' x total hours) |
16
|
0
|
|
| Study Hours Out of Class |
16
|
2
|
32
|
| Field Work |
0
|
||
| Quizzes / Studio Critiques |
0
|
||
| Portfolio |
0
|
||
| Homework / Assignments |
0
|
||
| Presentation / Jury |
1
|
6
|
6
|
| Project |
0
|
||
| Seminar / Workshop |
0
|
||
| Oral Exam |
0
|
||
| Midterms |
1
|
10
|
10
|
| Final Exam |
1
|
10
|
10
|
| Total |
90
|
COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP
|
#
|
Program Competencies/Outcomes |
* Contribution Level
|
|||||
|
1
|
2
|
3
|
4
|
5
|
|||
| 1 |
Has a basic knowledge of major theories, phenomena, concepts, and principles in the field of tourism. |
-
|
-
|
-
|
-
|
-
|
|
| 2 |
Associate the professional knowledge acquired in the field with other disciplines and use it in the field of application. |
-
|
-
|
-
|
-
|
-
|
|
| 3 |
Uses modern techniques and tools required to perform tourism services. |
-
|
-
|
-
|
-
|
-
|
|
| 4 |
Uses computer software, automation systems and information technologies as required by the field of tourism and hotel management. |
-
|
-
|
-
|
-
|
-
|
|
| 5 |
Improves himself / herself by following the developments in his / her field with the awareness of lifelong learning. |
-
|
-
|
-
|
X
|
-
|
|
| 6 |
Has basic knowledge of legal regulations, professional standards, ethical principles, and professional awareness in the field. |
-
|
-
|
-
|
-
|
-
|
|
| 7 |
Communicates effectively with guests and collaborators in written and verbal expressions. |
-
|
-
|
-
|
-
|
X
|
|
| 8 |
Develops creative and innovative solutions individually and as a team to possible problems that may be encountered in tourism services. |
-
|
-
|
X
|
-
|
-
|
|
| 9 |
Has knowledge on occupational safety, worker health, environmental protection and has quality awareness. |
-
|
-
|
-
|
-
|
-
|
|
| 10 |
Demonstrates reading, understanding, speaking, and writing skills in English at least at the A2 level of the European Language Portfolio. |
-
|
-
|
-
|
-
|
-
|
|
| 11 |
Follows the information about tourism and hotel management and communicates with colleagues using two foreign languages. |
-
|
-
|
-
|
-
|
-
|
|
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest
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