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- 25TH YEAR
Department of Tourism and Hotel Management (Turkish)
MTUR 106 | Course Introduction and Application Information
| Course Name |
Front Office Services and Automation Systems
|
|
Code
|
Semester
|
Theory
(hour/week) |
Application/Lab
(hour/week) |
Local Credits
|
ECTS
|
|
MTUR 106
|
Spring
|
2
|
2
|
3
|
5
|
| Prerequisites |
None
|
|||||
| Course Language | ||||||
| Course Type |
Required
|
|||||
| Course Level |
-
|
|||||
| Mode of Delivery | - | |||||
| Teaching Methods and Techniques of the Course | Q&AApplication: Experiment / Laboratory / WorkshopLecture / Presentation | |||||
| National Occupation Classification | - | |||||
| Course Coordinator | - | |||||
| Course Lecturer(s) | ||||||
| Assistant(s) | - | |||||
| Course Objectives | The aim of this course is to enable students to understand the functioning of the front office department, reservation processes, room pricing, and revenue indicators in accommodation establishments, and to carry out profile creation, reservation, room blocking, check-in, check-out, folio/cashier, reporting, and night audit procedures through a hotel management system/PMS in a practical manner. |
| Learning Outcomes |
The students who succeeded in this course;
|
| Course Description | |
| Related Sustainable Development Goals |
|
|
|
Core Courses |
X
|
| Major Area Courses | ||
| Supportive Courses | ||
| Media and Management Skills Courses | ||
| Transferable Skill Courses |
WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES
| Week | Subjects | Related Preparation |
| 1 | Front office department | Nevzat Eraslan, Konaklama İşletmelerinde Önbüro İşlemleri ve Yönetimi (Ankara: Detay Yayıncılık, 2013), 1–45. |
| 2 | Organization of the front office department, duties, and relations with other departments | Nevzat Eraslan, Konaklama İşletmelerinde Önbüro İşlemleri ve Yönetimi (Ankara: Detay Yayıncılık, 2013), 79–102. |
| 3 | Room types, board types, room rates, occupancy, and basic revenue indicators | Nevzat Eraslan, Konaklama İşletmelerinde Önbüro İşlemleri ve Yönetimi (Ankara: Detay Yayıncılık, 2013), 195–216. |
| 4 | Introduction to PMS/hotel automation systems: user screens | Alev Sökmen, Konaklama İşletmelerinde Opera-PMS Otomasyon Programı (Ankara: Detay Yayıncılık, 2009), 5–34. |
| 5 | Profile management: creating individual guest, agency, company, and group profiles | Alev Sökmen, Konaklama İşletmelerinde Opera-PMS Otomasyon Programı (Ankara: Detay Yayıncılık, 2009), 5–34. |
| 6 | Creating individual reservations, rate query, and room blocking | Alev Sökmen, Konaklama İşletmelerinde Opera-PMS Otomasyon Programı (Ankara: Detay Yayıncılık, 2009), 36–49. |
| 7 | Midterm Exam | |
| 8 | Group reservations, agency connection, rooming list, and multiple reservation procedures | Alev Sökmen, Konaklama İşletmelerinde Opera-PMS Otomasyon Programı (Ankara: Detay Yayıncılık, 2009), 104–124. |
| 9 | Check-in procedures, room status, housekeeping coordination, and guest requests | Alev Sökmen, Konaklama İşletmelerinde Opera-PMS Otomasyon Programı (Ankara: Detay Yayıncılık, 2009), 129–140. |
| 10 | Folio and cashiering procedures: posting charges, receiving payments, invoicing, and cashier closure | Alev Sökmen, Konaklama İşletmelerinde Opera-PMS Otomasyon Programı (Ankara: Detay Yayıncılık, 2009), 145–218. |
| 11 | Check-out, no-show, cancellation, early departure, room change, and correction procedures | Alev Sökmen, Konaklama İşletmelerinde Opera-PMS Otomasyon Programı (Ankara: Detay Yayıncılık, 2009), 145–218. |
| 12 | Night audit, end-of-day controls, reporting, and management information outputs | Alev Sökmen, Konaklama İşletmelerinde Opera-PMS Otomasyon Programı (Ankara: Detay Yayıncılık, 2009), 253–261. |
| 13 | Problem solving, complaint management, and ethics in front office operations | Nevzat Eraslan, Konaklama İşletmelerinde Önbüro İşlemleri ve Yönetimi (Ankara: Detay Yayıncılık, 2013), 352–365. |
| 14 | Integrated practice: Scenario-based analysis of the guest cycle from pre-arrival to post-departure processes | Nevzat Eraslan, Konaklama İşletmelerinde Önbüro İşlemleri ve Yönetimi (Ankara: Detay Yayıncılık, 2013), 352–365. |
| 15 | Review of the semester | |
| 16 | Final Exam |
| Course Notes/Textbooks | Nevzat Eraslan, Konaklama İşletmelerinde Önbüro İşlemleri ve Yönetimi, Detay Yayıncılık ISBN: 9786055681272
Alev Sokmen, Konaklama İşletmelerinde Opera-PMS Otomasyon Programı, Detay Yayıncılık, 2009, ANKARA ISBN: 9786055681258 |
| Suggested Readings/Materials |
EVALUATION SYSTEM
| Semester Activities | Number | Weigthing |
| Participation |
1
|
10
|
| Laboratory / Application | ||
| Field Work | ||
| Quizzes / Studio Critiques |
1
|
10
|
| Portfolio | ||
| Homework / Assignments | ||
| Presentation / Jury |
1
|
10
|
| Project | ||
| Seminar / Workshop | ||
| Oral Exams | ||
| Midterm |
1
|
30
|
| Final Exam |
1
|
40
|
| Total |
| Weighting of Semester Activities on the Final Grade |
4
|
60
|
| Weighting of End-of-Semester Activities on the Final Grade |
1
|
40
|
| Total |
ECTS / WORKLOAD TABLE
| Semester Activities | Number | Duration (Hours) | Workload |
|---|---|---|---|
| Theoretical Course Hours (Including exam week: 16 x total hours) |
16
|
2
|
32
|
| Laboratory / Application Hours |
16
|
2
|
32
|
| Study Hours Out of Class |
14
|
2
|
28
|
| Field Work |
0
|
||
| Quizzes / Studio Critiques |
1
|
10
|
10
|
| Portfolio |
0
|
||
| Homework / Assignments |
0
|
||
| Presentation / Jury |
1
|
10
|
10
|
| Project |
0
|
||
| Seminar / Workshop |
0
|
||
| Oral Exam |
0
|
||
| Midterms |
1
|
18
|
18
|
| Final Exam |
1
|
20
|
20
|
| Total |
150
|
COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP
|
#
|
Program Competencies/Outcomes |
* Contribution Level
|
|||||
|
1
|
2
|
3
|
4
|
5
|
|||
| 1 |
Has a basic knowledge of major theories, phenomena, concepts, and principles in the field of tourism. |
-
|
-
|
-
|
X
|
-
|
|
| 2 |
Associate the professional knowledge acquired in the field with other disciplines and use it in the field of application. |
-
|
-
|
-
|
-
|
-
|
|
| 3 |
Uses modern techniques and tools required to perform tourism services. |
-
|
-
|
-
|
-
|
-
|
|
| 4 |
Uses computer software, automation systems and information technologies as required by the field of tourism and hotel management. |
-
|
-
|
-
|
-
|
X
|
|
| 5 |
Improves himself / herself by following the developments in his / her field with the awareness of lifelong learning. |
-
|
-
|
-
|
-
|
-
|
|
| 6 |
Has basic knowledge of legal regulations, professional standards, ethical principles, and professional awareness in the field. |
-
|
-
|
-
|
-
|
-
|
|
| 7 |
Communicates effectively with guests and collaborators in written and verbal expressions. |
-
|
-
|
-
|
-
|
-
|
|
| 8 |
Develops creative and innovative solutions individually and as a team to possible problems that may be encountered in tourism services. |
X
|
-
|
-
|
-
|
-
|
|
| 9 |
Has knowledge on occupational safety, worker health, environmental protection and has quality awareness. |
-
|
-
|
-
|
-
|
-
|
|
| 10 |
Demonstrates reading, understanding, speaking, and writing skills in English at least at the A2 level of the European Language Portfolio. |
-
|
-
|
-
|
-
|
-
|
|
| 11 |
Follows the information about tourism and hotel management and communicates with colleagues using two foreign languages. |
-
|
-
|
-
|
-
|
-
|
|
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest
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